Firestone Complete Auto Care

I had been having coolant and oil leaks on my car for months. I got fed up and went to see Mark and his team over at this Rock Springs Firestone. Not only did Mark and Josh (super tech!) fix my leaks, they uncovered other issues that were going to become expensive problems down the road. In a sentence, honest, fair and thorough service. I am bringing my cars to Mark and his guys from now on!!!

This place is legit. They are great to their customers and really cater to the individual needs. I haven’t seen an auto shop in a long time that really puts customers first. I was in need of 2 tires and Mario really helped me out, from my countless phone calls too in store questions to the best customer service I have had in a while. I went here a month ago as well for a second opinion from the opponent close to me. Tim, I believe, not only told me certain things they said didn’t need to be done, but physically showed me and explained it. A+++

First time customer at Firestone and have never experience better service in a car shop. They were there to make sure each and every customer walks out satisfied and SAFE! In all the years I had my car it’s best it ever runs! From the customer service to the care I got for my car I’m beyond happy!!! THANK YOU FIRESTONE!

All I can say is, they need to hire guys who knows what the fuck they’re doing! Bought four tires from them yesterday, and today one tire goes flat. Why??? because someone fucked up!!! I could’ve got into a major accident. Lucky I was on the surface road. Friendly people. Service pretty fast. But when you screw up in doing something the correct way. Maybe he was lazy that day… but carelessness could cause peoples lives when things are not done right!!!

Brought in our hyundai to get two tires replaced. First, they had tires for our vehicle in stock, so that was nice (I’ve had to shop around in the past). I came in on a Sunday, and was in and out in less than an hour. Customer service was good, too. I’ll probably come back here next time to replace the other two tires when needed.

Went to Firestone for the first time. I don’t know what’s better, the service or the staff. I highly recommend it. Great quality too!

The car I had purchased less than a week ago died luckily, right across the street from this Firestone. My husband and I were with our one year old daughter, so you could imagine how excited we were when we had to push our brand new car in 100 degree weather. Vienna was amazing. Seriously, what should have been an absolutely awful and stressful experience was nothing. They took care of everything. If you’re looking for a place that isn’t going to treat you like a pocket book, this is it. Thanks so much guys.

Took my pontiac in today and was taken back by the customer service I received from Earl. Best I’ve gotten at any auto shop here in Las Vegas. Thank you, it’s truly rare. God bless.

Great work at a fair price. I came in to get a couple brand new tires and some general maintenance.
I was allowed to use multiple coupons to fit in everything I needed. The lounge is comfortable cant really complain when you have foo options available and a TV with satellite. I will definitely be back for any future work.

HUGE difference, as soon as you walk in purple welcome you. They care. Go over possibilities of what they think could be wrong and explain things to you. They take their time or rush if you need your car sooner. I’ve been to this place many times will never go anywhere else again. Very knowledgeable And friendly staff, and comfortable waiting area. a place you can trust.

I just went in, I tell the guy my tire is losing pressure and the guy tells me I need a new tire. I asked him what makes him say that if he hasn’t even gone outside to check my car, his reply «if it’s losing pressure you need a new tire». Way to scare costumers away by trying to shove a tire down my throat… no good at all. By the way, went to Pep boys and they fixed right away.

If Trevor or Earl are working, our experience has been top notch, fantastic. They go above and beyond to make sure they are finding the problem and are fixing it correctly. They’ve even referred us to the dealership if they don’t feel confident about fixing something. They are honest and do not price gouge. However, if Mark is running the shop (if Trevor and Earl are out), he is LAZY, rude and he definitely price gouges. We don’t care for him at all. It’s a shame, he’s a blemish on their business.

HORRIBLE CUSTOMER SERVICE — Came here for an alignment. And because they though it would take more than an hour they wanted me to return tomorrow. I understand that it might take them 10 – 20 mins after their operating hours but come on go the extra mile a bit for your customer. HORRIBLE CUSTOMER SERVICE.

I went in for an alignment thinning I would need a dealership to perform the service since I drive a high end sports car. The service tech was nice and confirmed my hutch was correct but hoisted the car and tried anyways. They gave me a full print out of what I needed to get done but didn’t have the custom tools necessary to fix my Porshce. I appreciated their help and customer service. Thanks guys!

Came here on a Saturday because my Tire Pressure light kept coming on even after I’ve put air in it at Chevron last week.
Came in and spoke with Marc about my concern. He advised that maybe the tire pressor reader at Chevron wasn’t accurate and we can check and put air in it today and if it comes back on again they can lift it up and check for any leaks.
My back passenger tire was at 16lbs when they put air in to make it 33lbs. Well, the next day the Tire Pressure light came on once again. I got real nervous and put air in it at Chevron and checked the pressure, it was at 20lbs. I brought it in and spoke with Marc. He said it was pretty busy today & if I can come back in an hour and a half.
I came back they took my car and few minutes later they said nothing was wrong with my tire and it had adequate amount of pressure on all tires. I advised them that I had put in air in it not to long ago and was at 20lbs when I checked it. They still insisted nothing was wrong. Ok?
The next day my Tire pressure light came on again. I took it to Discount tires and they found a large nail in my tire.
So thanks Firestone for the free air you put in my tires and thanks for not properly examining them. Marc was a nice guy though he squeezed me in even when it was pretty busy. But I probably will not come to this place with any car issues.

This place has completely impressed me. Trevor, the auto guy at the desk, was awesome and found out how to fix my car very quickly and then made mention to fix my wife’s car, because she had followed me because my car was acting up. The repairs were exceptionally well priced and I felt like I was a valued customer even though I had never before been in the store. It’s so nice to get auto repairs and know that you aren’t being fleeced and that the information you’re getting is honest and worthwhile. I will definitely be getting my car is repaired here or in the future! By the way came in with no appointment and the time to get two cars repaired 45 minutes.

Had a flat tire on the way to the farm. They got me in early (open at 7), offered me bottled water, fixed my tire and had me on my way. Great service, nice guys!

Trevor is the shit, great guy and a great shop. Will be coming back for any automotive needs.

Awesome, awesome service.
None of the people here displayed the usual negative stereotypes associated with auto repair sites.
They told me exactly what was wrong with no fluff and no «strong recommendations of other repairs», were very polite, and the overall cost was very reasonable.
I will be going here from now on as opposed to Big O!

This is my first time here and I am so impressed! I was recommended by a friend to come here and I am so happy I listened to him! Thanks Roger!
First off, you can make an appointment, so you don’t have to wait forever and waste your whole day.
Second, the place is surrounded with places to eat at while the work on your car is being done. Yummy.
Third, the waiting area is nice and clean. I wasn’t afraid to sit down on the chairs. They also have a little area for kiddos to sit and play. The toys were clean as well.
Fourth, the customer service guys are awesome! They talk to you instead of down to you. They didn’t make me feel dumb at all, which is a nice change from most mechanic places.
Lastly, I felt valued. Everyone was friendly. I was thanked repeatedly. I had a good experience all the way around.
I will be coming back here for sure for my car’s needs, which hopefully isn’t too often!