Greyhound Package Express

The worst customer service ever. This is my first time riding greyhound and it was the worst service ever. I will not be riding here ever again. The agent looked at me loke i was dumb. You ppl need some customer service training big time.

i shipped 7 boxes. Five arrived. No one picks up phone at several cities when I call to see if package was inadvertently dropped off there. If they don’t pick up phone, they put it into a «busy signal» and never answer in Brooklyn, New York and Las Vegas, Nevada. A box going from NY to California should have shipped to Chicago and then onto California, but was instead shipped to texas, then tennessee and back to chicago and lost. Another box shows on tracking that it never left New York, So we are out our possessions. Calling every station between New York and California to see if the boxes (easy to identify with orange writing on them) were sitting around. I think the independent bus depots just steal the stuff. I asked if they have video security to see what happens at stops and they said i“I don’t know”. You would think they would have some security. There was a security guard when we shipped and where we picked up, so there should be some accountability. When I asked for tracking to see if they can locate boxes, employees say they are going to call back. It never happens, and I called and talked to several employees. They should have to publish their loss history. DO NOT SHIP WITH THIS COMPANY. It’s cheaper, but not if they loose all your stuff. Boxes that did arrive were torn open (my personal files/​tax records arrived-​no value-​ha!). Boxes looked like they were pilfered, so they knew what they were stealing ahead of time!

Giving 1 star cause its compulsory otherwise would have given no stars. Very bad service. Sucks! My brother was going from Las Vegas to San Diego and had a sucky experience.
Bus was at 2.00 pm. When we reached at 1.10 pm, the kiosk wasn’t working so couldn’t take printout of ticket. They wouldn’t entertain eticket. Had to go out to get a print out. Then when he was about to get into the bus, they said get a tag for the bag. He went and got it. Then they told him bus is full so you can’t go. Wtf?
Doesn’t end here. They said he could go in the next bus which was at 3.15 pm. It arrived at 3.30 pm and left at 3.50 pm! He missed his next bus from San Bernardino cause of all of this mess. They didn’t have any bus after 7.50 pm.
Greyhound sucks! Big time!

Greyhound is the black hole of happiness. There was a girl at the package express desk who after realizing there was only one person that could help with luggage, helped me get my boxes to my car. She da KING! And the only reason they get two stars. But Greyhounds nationally need to find a way to take pride in themselves again. Let’s beg for some government assistance here? 2 people at the desks to help a quadrillion tired, angry guests? And, of course, the ticket machines weren’t working. And since the girl was helping me with my stuff that leaves OOOOOONNNEEEEE guy to face a packed house of very angry and weary travelers? It’s inhumane. And STIFLING HOT! Set up a couple of desk top fans, damn! The vending machines were stocked, so that’s cool. I hope the machines took dollars because there weren’t any change machines, as another disgruntled patron (well, not «patron» so much as an «only slightly bathed individual who wanted $ 5 in quarters» noted.) Where I had sent my packages from was also an awful, dryer place where sunshine never touched. (Literally! Because I was in the pacific northwest, HAH!!) However, if you you’re moving on a budget, it’s the cheapest you’re going to find. HOWEVER!!! The site said that you had to not have the boxes secure so they can check them if you need, but not to worry because they have tape if you need it. THAT’S A LIE! I had to go on a quest for duct tape. (I was shipping plastic bins).

I will never use the greyhound again, it was awful. I was going from las Vegas to CA. The seats were uncomfortable, the tvs didn’t work, the driver was rude and the employees werent helpful.

Wow! I just want to rate this place the most depressing place on earth. My friend’s company does advertising for some hotel and so she wanted me to take a picture of some advertisement placed on the wall of this Greyhound bus station. So we went and this place just had the atmosphere of severe sadness. I don’t know why, but I stepped inside and could not bring myself to smile. Are all Greyhound bus stations this sad?