Greyhound Bus Lines

Horrible experience ! If I could give 0 stars I would! To begin the customer service was horrible! Employees are so rude and mean to you. Secondly this place is GHETTO! I will never ever again in my life be using greyhound and neither should you if you’re smart.

Worst experience ever. Rude staff rUde driver. They make feel so dumb. the lady at the counter gives you a dirtay ass look yah lady I’m not
was my first time riding the bus never again will I ride with greyhound. You all need MAJOR customer service training ASAP. Oh yah and as for the driver he had no right yelling at anyone on the bus… he had MAJOR ATTITUDE the whole way. and when I finally got to my stop he opened the compartment and I pointed to my bag the fool just stood there so I grabbed it myself .he said I could have grabbed it for you. Yah no thanks grumpy old man. The bus was late to and from Vegas. It’s too bad that people from the greyhound corporation don’t give a Crap about our reviews.

Talk about a real bad time. I know it’s the bus but did they purposely spawn «Cindy» just to be rude and unhelpful. Don’t get me wrong, most of the employees are constantly chasing their hind end, but she stood out. We’ll done «Cindy», what you lack in height you have more than compensated for in attitude.

This place is horrible. The staff is rude and totally incompetent. Jose was horrible and is a poor excuse for a customer representative.

On March 24, 2013, the station looked cleaned but the services were lacking a bit. I was only using one of the machines so I wouldn’t have to deal with the front desk representatives. I wanted to get from Las Vegas to San Francisco but the machine had denied me from making my purchase and the lady had taken over the machine un-​expectingly and had asked me to come to the front desk and so I did and asked her for a one way ticket from Las Vegas, NV to San Francisco, CA and she said something that I couldn’t because of a spring break holiday and what not. I don’t really remember the exact details unfortunately. Then she said I can take the 12pm bus going to San Francisco, CA. I asked her how long it would take for me to get there and they had told me that I should be back by 5am the next morning. I said, «okay.» I paid for the one way ticket and was charged $ 93. Which is a couple of dollars extra but still. I mean back in SF, they only charged me $ 86. They should of just charged me the same price as before when I had left SF to go to LV. Not charge extra. I’m not worried. I will probably be back there soon until I find another way to get there.

Have caught this bus twice first time my bus was supposed to leave at 12 and got delayed 4 hours and sure enough the next time I catch the bus it’s a 3 hour delay. This may not be something that happens all the time but that 100% fail rate from my experience. Never again!

Worst Greyhound station I’ve been to in my history of traveling with this Company. The staff on the desk are incompetent. Only one of them seems to want to help but I’ve seen mules move faster. The line is a one hour wait just to get my baggage checked in. Bus driver is a character. He rolls his eyes on everybody like their a nuisance to him. Even nagged one of the passengers because he made a mistake with his luggage. I’m guessing driving or flying from Vegas is the way to go. If you’re coming from Vegas, DO NOT RIDE HERE.

Honestly if I could give no stars I would. I’ve gotten boltbus and megabus multiple times and I’ve never dealt with anything this bad.
First of all, they’re continuously running late. Leaving late, and then, whilst I understand traffic can be always an issue, why don’t they factor that into arrival time when you’re buying the ticket? They do this drive every single week/​day. We’ve now been on the road for 4 hours, and are still 2 hrs from the first stop, which is supposed to be only 3 hrs away from Vegas. By the time we get back to Los Angeles it’s pretty much midnight, which is a long way off the 7pm estimated arrival time.
Second of all we are driving through a hot desert, and the air conditioning isn’t working. Nor is the wifi. Two of the three things the bus is supposed to have.
Not worth it being so cheap, it’s just a horrible uncomfortable ride, and our driver wasn’t even apologetic or nice about it. I understand its budget but at least they should be upfront about what we are really getting.
Will never travel greyhound again.

Very very slow service. Customer service is no here at all.
My bus was scheduled to leave at 11:30pm. They said they didn’t have a driver scheduled and it would take an hour. An hour later they said it was cancelled. As soon as they made everyone her up and get in line to change the tickets they said they find a driver and he would be better at 3am. That’s not right.
Use this as your last resort to go home.

Never again. I read the Unilocal reviews before boarding, so I already expected it to be bad. I traveled round-​trip from Santa Barbara (SB) to Las Vegas (LV). I took a transfer bus in Los Angeles (LA). The trip from SB to LV was what I expected. We departed late and arrived late by 2 hours. The trip back was so much worse. Here is why:
1) The bus was scheduled to depart LV at 12:05 pm. However, it did not arrive until 1 pm, and we did not depart until around 1:30 pm.
2) There was a ton of traffic from LV to LA. I can’t blame Greyhound for this, but with 100 years of data, they should factor this into their scheduling.
3) The bus broke down. Yes! The bus actually broke down in the desert! Luckily, the driver was smart enough to pull the bus into a gas station, so we could buy food and water. We were stuck there for 2 hours. The bus driver had kind of an attitude, and did not want to answer any questions. Finally, the bus driver announced that a second bus will arrive, but will only be able to pick up half of us. A third bus will arrive after to pick up the rest of us.
4) The second bus arrived. But it only had five seats available! I was one of the lucky five. I don’t know what happened to everyone else. I don’t know if the third bus ever arrived, and how many people that bus could fit.
5) The second bus had no A/​C. Reading lights were also broken.
6) Two people were kicked off the second bus for some kind of altercation between them and the driver. This altercation happened before I got onto the bus. According to the rest of the people on that bus, the driver exaggerated the altercation. But I wasn’t there when it happened, so I have no idea. Can you imagine getting kicked off in the middle of nowhere at night? Overall, this just caused more delay, because we had to wait for security and all that.
7) I was scheduled to arrive in LA at 5:30 pm. Instead, I arrived at 11 pm. Luckily for me, the LA station is open 24/​7, and there was still a bus leaving for SB. Some of the other passengers were not so lucky, because their stations closed already; they had to find another way home or be stuck in town. I did not arrive in SB until 1:45 am. I had to take the next day off from work because of this.
8) I called for compensation. They were willing to compensate me for the hours delayed. It takes 21 business days. We shall see if I ever receive the compensation.
Overall, I think I was pretty lucky this time. It could have been a lot worse. I could have been stuck in the desert for who knows how long. Or I could have been stuck in LA. I called my friend just in case I had to spend the night in LA.
I was prepared enough to bring water and food along or it could have been much worse. Bring water and food!

Shittiest way to travel. If you feel like traveling the USA in the dirtiest way possible then Greyhound is for you. Slowest customer service by the laziest customers representatives available, they’re all fat and angry.
If you feel like waiting forever for your bus to be delayed because they can’t find a driver, then this is perfect for you!!! No where to sit down, floor is dirty as F@$#!!
If you want to travel for hours, even 14 hours or more in a Metro like bus, this is ideal for you. Their busses are from the late 90s. The Metro busses in LA are better than the greyhound busses actually.
I hope this review was helpful in your traveling experience.

This greyhound is far better than the other stations I have been to, but not by much. There is a package express and customer service booth that is a lot more efficient than other stations as well.
I find that this station has a very confusing queue system. There are 6 terminals, four for departure and two for arrivals. The first terminal is for priority and women and children and the other 3 are based off of the order you line up in based on your ticket number. This queue system is only efficient if you bought your ticket at the station. For guests who bought their tickets online, the number doesn’t actually show up so its a guessing game on where you line up if you don’t ask.
The restrooms are much cleaner and there are several stalls that have an adequate stock of seat covers and toilet paper.
I wouldn’t expect this place to be a luxury transportation station since it IS a greyhound station, so if you’re looking for an easy and cheap way to get to and from Las Vegas then I would highly recommend this option for you.
Beware of taxis to the strip though! There are many individuals that claim to be independent taxi drivers in the area but there are no Lyft or Über drivers here and I would NOT get into a car unless it was a licensed taxi.

I had to select one because I wanted to write this review so bad!!! I booked a ticket online and made a mistake… THEY WERE NOT HELPFUL AT ALL!!! It is ridiculous how difficult it is to get a customer service person. I mean. just cause they pick up the phone does not mean they are providing customer service… NEVER RIDE WITH THEM! If you have to go Vegas just go cheaper and avoid the corporate headache! El Paso Limo ServiCe!!!

Giving 1 star cause its compulsory otherwise would have given no stars. Very bad service. Sucks! My brother was going from Las Vegas to San Diego and had a sucky experience.
Bus was at 2.00 pm. When we reached at 1.10 pm, the kiosk wasn’t working so couldn’t take printout of ticket. They wouldn’t entertain eticket. Had to go out to get a print out. Then when he was about to get into the bus, they said get a tag for the bag. He went and got it. Then they told him bus is full so you can’t go. Wtf?
Doesn’t end here. They said he could go in the next bus which was at 3.15 pm. It arrived at 3.30 pm and left at 3.50 pm! He missed his next bus from San Bernardino cause of all of this mess. They didn’t have any bus after 7.50 pm.
Greyhound sucks! Big time!

HORRIBLE!!! HORRIBLE HORRIBLE NASTY IRRESPONSIBLE COMPANY!!! I was scheduled to transfer from Vegas to LA at 1:45 AM, then another transfer to Anaheim arriving at 11:00 AM. Upon arriving in Vegas, we were informed the 1:45 bus was COMPLETELY CANCELLED. No explanations, apologies, or compensation. It’s just cancelled. I was forced to reschedule for a 7 AM direct bus to Anaheim, which not only makes me 2 and a half hours late, but also means I am stuck in this miserable terminal for FIVE HOURS. I cannot express how disgusted I am. If you can’t keep your bus schedules, don’t run a bus business. This is royally uncool, and as a longtime member of the press, I’ll be doing everything I can to make sure Greyhound gets the bad publicity they so richly deserve.

Took the Greyhound be cause I thought it’d be a quick 5 hour ride with AC and Wifi. It lacked both AC, it was sweltering hot, and wifi, which of course never worked. It left an hour late and the trip took 8 hours.

Driver was stern and kept everyone in line by stating, no ringers on phones, no standing, and there are designated resting stops along the way. If you are caught smoking on bus, you will be kicked off bus, no refunds allowed.
We were only running 10 minutes late which was due to traffic in Los Angeles. Your normal rolling carry on bag will not fit on bus. They will stow under bus. Get some locks for them. Only items that will fit are laptop bags, backpacks like the school kind not hiking for 1 week kind. I took a bag which could folded over and fits snugly under seat.
If you have time check to make sure outlets work for your electronics. Its first come first so where comfortable shoes to advance faster to front of line. We are able to get 3^rd row seats. Seats recline, and we adjusted ours right away.
We kept our valuables away from aisles. Seating and scenery views on greyhound for 8 hours was much more comfortable and relaxing than riding Spirit airlines for 3 hours. Slept very little on Spirit and Greyhound we got a solid 6 hours.
To avoid others asking for dough, dress casual, look mean, and you should okay.
Knocked off star for waiting room chairs. They are pure metal. Almost forgot be prepared for people to sleep in seats and ground. Seen in it done in other countries. Oh tv does not work well. To keep your seats saved, if you already have tickets, 1 person can check in for both with tickets and I’d, while other person saves a seat. Place is tiny with limited seating.
Gate B for us, announcer said gate 2 with our bus route number.
Good safe trip and our shuttle had just arrived as our bus pulled, worked out great.

My best friend and I had to go to Long Beach to pick up her car at the port which is open from 8−11am and 1−4pm. It being our first time taking the Greyhound, I didn’t know what to expect. I had absolutely no issues with anything. UNTIL boarding time. We get all the way to the front after waiting 2.5 hours, only to find out they overbooked the bus. OVERBOOKED the bus. Why was it overbooked? Because they overbooked the last bus! What a load of crap. They attempted to fix the issue by giving us priority seats on the next bus. Sure that would have been great, if our destination wasn’t closed by the time we got there. Instead, we asked for a refund. Did that happen? Nope, of course not. Why would they refund your unused purchased ticket when they messed up? That’s unheard of. Whatever, will never use this mode of transportation again. What a waste of time and money.

Some people here that wrote positive reviews, not sure what they traveled with? Because it couldn’t be Las Vegas Greybound. Terrible! The station was full of a crack heads (if not ghetto individuals) and customer service totally LAME, not nice at all, not even when you are trying to be nice to them.
The toilet stank all over the bus too, which was disgusting. Driver was very nice though. However, for me this was the last time I have traveled with LV Greybound. Goodbye.

Its your typical awful Greyhound. As will all Greyhound locations its in the worse part of town, homeless people use the exterior as a urinal, the customer service sucks, the location is dirty, the buses are dirty, everyone in line is dirty, etc.
There are several other bus companies that charge about the same price, have good customer service and don’t drop you off in the absolute worse part of town like the Greyhound does.