FedEx Office Print & Ship Center

This location should be avoided like the plague, nearly all the (female) employees are rude and nasty (as well as condescending, with zero customer service skills)
No box is good enough for them and they always push for their repackaging service.
Al that means that one has to spend their time and gas and drop the packages at another fedex location with no hustle what so ever.,
What a bunch of BS!

Very nice employee but also very busy. It Took 15 minutes to pick up my prepaid order of 10 copies because the one Employee on duty took a phone call right as she offered to help me! I had to stand there wasting my time while she explained the 500 varieties of business cards they made and how long each took. FedEx should hire more people

Terrible customer seevice everyone in the place talks over you wile you explain what your doing then one leaves start ove next one thinks they know what your going to say

From 11÷28÷15
I had to come in to ship a Xmas gift, and I am pleased with the service at this FedEx. I’m glad I came here instead of the post office because it was mellow, not a ton of people, and the staff was friendly, plus helpful! This place might be my go-​to for shipping from now on.

Look no further. Finally, a decent Kinkos in the area!!!
I ALWAYS have problems with Kinkos, whether it be an incorrectly printed job, bad customer service, or just lack of employee training. The one near me (Flamingo and the 215) I will no longer go to. I would rather drive 30 minutes out of my way to go to this Sahara location.
These guys were great — start to finish. I sent my job in online, and they promptly called me to confirm some details. They were very friendly on the phone.
I got an email to let me know to pick up my order. Funny enough, the Kinkos near me struggles to send this confirmation, don’t ask me why. When I got down there, I found that they had made a small error: they had simply used the wrong paper. The promptly corrected it and reprinted the job while I waited.
The customer service here is on point. I had about 6 different people ask me if I was being helped. It was such a nice change. Everyone at this location is super friendly and eager to help. It’s a good vibe.
4 stars only because my job had been printed wrong. The customer service rep in the store confirmed I had put everything in right on my online order.

The service here was good, the job was efficient, but the price was horrible.
I came in with a 100 page laminate job and was greeted and helped quickly. I needed it back in two days and they called me the next day to let me know it was ready. When I came to pick it up I had also completed the survey on my receipt for a 20% discount in hopes that I would be saving some money but my total still came to $ 200! I understand they are laminates, but I had already made all the copies. I should have shopped around more with other companies. I feel like I overpaid for a simple job.
Also, when I came back in to pick up my laminates, two different homeless men who I had noticed walking in because they had been sitting outside asking for money, walked inside and proceeded to make themselves at home in the store. Employees didn’t seem bothered but I was uncomfortable.

Went in to have 50 papers laminated around 1 in the afternoon and was told that they wouldn’t be ready until late the following day. Told them I couldn’t wait that long so I left and went to Office Depot, which is only 1 block away on Sahara. Friendly and helpful staff! All were laminated within a ½ hour and they were 50 cents cheaper per page.

I lost a friend today and in the last minute, friends had created an event in honor of our friend. I created a collage last minute and was afraid I wouldn’t be able to have it printed in time. Jon was incredibly helpful in my time of need and through my multiple phone calls, questions and running an hour later than he asked for print time, he still made sure I was able to have a quality 24“x36″ poster collage in time tonight. Thank you Jon, your customer service and caring is greatly appreciated by dozens of people. I will always come back to this store for future print/​shipping needs.

Good service Ron is really helpful! The staff are friendly. Helped us to print out flyers on time. Life saver, it is cheaper than the convention center. I recommend it !

The best customer service, always. David D. is great with people. I always take all my presentations and prints to this location. The other Kinko’s employees should go to W. Sahara Ave location for training on how to excel on customer service.

I have used this Fedex office many times for a pick –up of redirected packages requiring a signature. There is sometimes a difficulty, because being handicapped I need a second party to pickup online purchases. Today there was an identification problem and I had the ultimate positive experience. David after stating the correct company policy on identification was perceptive enough to realize he didn’t have a cookie cutter situation and worked through the problem to a
reasonable conclusion.

Horrible service.
I had three prepaid packages to drop off and get a receipt.
Sounds simple right? Not.
I walked in and TWO seemly polite and seasoned workers approached me to help me out. These men acted like they had never met a female before. One of them took all the boxes out of my hands and said to wait in line and they would be waiting at the counter for me… ok! Very nice! Then everything changed.
So there were three workers at three counters and only one knew remotely what she was doing. All three had customers but two of them were asking the other lady how to scan items… wow.
Two trainees out of three people. That is fine but a few minutes turned into a half an hour. I looked up and all three were with the same customers still.
Where are all the other employees? I looked around and everyone was gone now. Just two trainees and one lady who was now having a very long chat after she helped the customer. Now there is a huge line behind me.
Finally I get to the counter and seriously it took this trainee 15! mins to scan, type, scan, type, scan, type, scan. Good lord I only had three packages. Then she needed help. Then needed help again. Then she just stood there and stared at me. I had to then seriously ask her for the receipt. She handed me five receipts.
If my packages make it to the place they are going it will be a miracle. I will call for home pickup no matter what it cost next time. I will never ship fedex again.
Ever.

I am completely appalled by someone’s customer service that works here. Her name is Michelle. She didn’t help me but I observed her from the next aisle over. She was completely rude to the customer who needed assistance faxing over papers. She had the worst tone and the worst attitude. His fax didn’t go through all the way and he asked her how many pages went through. She answered with a very condescending voice and pointed to the paper «there. Can you see? 4 pages!» But she was almost screaming that I couldn’t help but feel bad for the man she was helping. In the end he just wanted a refund… But she kept telling him that she couldn’t give him a full refund because 4 pages went through. As she was trying to void the transaction on the register, she was having a fit and rolling her eyes. I am so disgusted by this behavior that I had to write a review!!!

Life saverrrrrrrrrrrrr!!!
I was in a super tight time pinch and needed to print out a document on my laptop, but there was nary a usable printer in sight nor within 15 miles of me. Might as well have been 1,000 miles at that point (or even 1,000,000 miles!)
Needless to say I was going to cry. Well, not really. Well metaphorically I was ready to cry. In reality my feathers were quite flustered to say the least. Well, I don’t really have feathers. At least I don’t think I do? O_​o Well that’s another problem for another day. Anyways, back to my review…
Then suddenly I remembered that FedEx (formerly Kinko’s), could print documents for a nominal fee. I sped over and headed inside, ready to download the form I needed from the internet and to use their self-​serve printer. The super helpful employees intercepted me and told me that if I logged onto their free wireless with my laptop and emailed the document to them, I wouldn’t have to pay any internet access fees, and that they could print my form out for me for much less. WOWWWWWWW!!! !!O_​O! They gave me their store email address and I emailed the pdf document to them. The email was promptly received and my form was printed all inside a total of about 30 seconds. Total cost? Less than ten cents.
I felt bad spending only that much, so I’ll definitely come back again to give them more business somehow or another! You should too! Open till midnight most nights, highly recommended and a big thumbs up!

OMG! Shana saved our butt. Last minute print needed. I went to go pick up flyers (during FedEx’s rush hour) for work for a event that I’m doing tonight at 6pm and the order was placed for a 8pm pick up time. I freaked out. She seen that I was a little worried stopped what she was doing to finish our order. OMG grade A customer service.

Could not have asked for more friendly, efficient, and smiling service at 6:45am Thursday morning when I had to make a quick overnight shipment to finalize documents on the sale of a property in Phoenix. Clean, well lit, open at 6:00am, in-​and-​out in less than 5 minutes… it is everything the USPS is not.

I go to so many FedEx office locations these days for work that I really ought to consider just buying a printer/​fax/​scanner of my own. This place gets it done in a pinch though.
Large location, easy to find what you need. Not sure how easy it would be to get help if I needed it though– location is busy and seems a little understaffed. Have been in three times now and have never been greeted or offered help, or addressed at all, by any employees.
Working machines can be found but it seems like this location has a few desktops that are down, and ²⁄₃ fax machines are marked as out of service.

I’m always surprised by how often I need to come here. On this occasion, my mom was trying to scan some old pictures that we had onto the computer and I thought it would be easier to come here to do it. The guy who worked here was incredibly friendly and went out of his way to get us all set up and help us get all our pictures uploaded in the fastest way possible. We were in and out of here in no time and I was glad about that.

Everything you need in the area of printing, faxing, photos, shipping, etc.
Lots of self service features if you like to do things on your own or friendly staff to help you out as well.
So awesome that it is open ²⁴⁄₇.

For what you get, I do not like FedEx/Kinko’s.
The second star is for the service here, which is actually nice and fair.
Their print work computers are a total rip-​off.
I honestly think that their OS system is some variant of Windows 95 or earlier. It’s the only logical explanation as to why the computers are so slow.
It’s .30 cents a minute to run one of their computers. It used to be .20 cents, but I guess service this crappy has to be an exclusive benefit for those who thinks the world just whizzes past them and really just want to stop and smell the roses. Or watch the computer groan and pant. You put in your card, go through the rigamarole of accepting terms, logging on, etc., and then you wait.
And wait.
And wait.
At this point, you have about a dollar’s worth accumulated on your payment total as the computer chugs and wheezes to life. So you scramble like crazy to set up what you need to do to minimize costs. Everything being slow as molasses, of course.
Oh, Yahoo Mail can’t be accessed… unless you go through Yahoo chat and login that way. Groan, wheeze, shuffle.
So in my case, I’m printing documents as the clock keeps adding .30 increments like the Jeopardy timer. It’s .53 cents a page, but a good menu or two to navigate. Then the printer has to warm up, and hopefully, no one will take your documents as your own, so you don’t have to sort out who belongs to what. .53 cents a page? The paper is not made from caterpillar silk, and even then, I wouldn’t need it.
The photo lab is slightly better, though only some machines recognize my USB card and some don’t. And you can’t always guarantee that all the machines will be in service.
The experience would be a lot more justifiable if the computers were worth anything. It’s ridiculous to charge such a high price for nothing as the computer stutters and gasps to open a Word doc. Fortunately the staff gets this, and have refunded me a few times when the computers suffer a massive brain freeze. This is a huge corporate business. There’s no excuse for this.
But the problems here are inherent to any FedEx Kinko’s. I don’t blame the location or the people who work here, but the company really needs to get its act together and replace their 1990’s level computers with something from the current decade.