El Pollo Loco

I have been to this location 4 times in the past 30 days and have ordered the exact same menu item from the same cashier. Each time I have needed to speak to the person handing me the food and have them correct the order because I received a completely different item, sometimes not even from the same section of the menu. At this point chance cannot be a factor and it must be general incompetence from the staff. Thankfully the manager was able to refund my money, but this will be my final visit to this location.

We live 4 blocks away and we are here at least once a week, for the past year. We never have issues here… customer service is quick and polite. Food is ALWAYS delicious.
This is our favorite LV fast food joint and this location never lets us down.

I love the variety of options here — burritos, bowls, salads, and more! They have a «healthy» menu and also a $ 5 menu. However, I was disappointed at how fiery hot my side salad was! Where did that spice come from?

Before writing a 1STAR review I will usually revisit the establishment to give them a 2^nd chance. But this will not be F@$&:NG happening in this case. Ok, 1^st of the service was horrific, and they were so unorganized. I promise no pun intended, but «chickens w/​their heads cut off». Just eww, then waited 30mins for a damn grilled chicken salad.
Now you may ask: «Demetria, why did you not just walk out?»
That is a good question indeed, and the answer would be: I wanted that salad for 4 days and I was finally on a side of town that a el pollo loco. FUNK that, I was getting my salad.
Well guess what, I got my salad and has UNCOOKED chicken on top. I couldn’t drive back, but he time I made it home, they were already closed.
I called the next morning and got no answer, just the answering machine. So after calling for 2days w/​o a response I called corporate. These mf’s didn’t do $h!t, I was told: «all we can do is contact the owner and its up to him to call you back». Are you serious??? So what you are telling me that you’re cool w/​one of you franchise is serving RAW F@$&:NG CHICKEN???
So I’m so cool on el pollo loco, make sure you food is COOKED FULLY before you walk/​drive away.
If I could give NO STARS I would, b/​c that is not f’n. The health dept. needs to make a trip down there and I no longer eat at ANY el pollo loco, I had to cancel them out.
But that’s just my experience, it could be different for you

My family and I were in Las Vegas and needed something to eat.
KFC was not an option there but driving by, we did see El Pollo loco which kind of made me want to try thanks to Spanish Class.
First walking in, it smelled sooo good but what made me stop my tracks were the burnt looking chicken on the grill. I had the moment where I was like «Lets get out.» But my mom wanted the family meal so oh well.
We had recieved a huge meal which was apparently too big for the small hotel tables. The churros were amazing as was the salad. Too much tortillas and not enough rice and beans was my dad’s opinion.
The chicken was AMAZING! The thought of the burnt chicken on the charcoal went poof out of my mind. It was crispy on the outside and so flavorfull on the inside.
We ended up going there at least 2 times before leaving.
(The second time we took it to Red Rock Caynon for lunch)
All i’m thinking is, WHY isn’t there El Pollo Loco in Virginia?

It’s been years since I’ve had El Pollo loco! We used to always eat here growing up in Cali. A few years or so ago, El pollo loco restaurants opened up in Georgia where I live now. I was super excited and my family and I ate there at least once a month (we lived 40 mins away). Everything was good until they just closed. My family was pretty bummed about it.
We were in Vegas for a few days last week for vacation and of course, we had to eat at our favorite grilled chicken place. This location was close to our hotel. The food was delicious as we remembered. We got the family meal and also the new shrimp tacos. Everything was great and delicious. One of our boys who only had El pollo loco a few times when they were briefly opened in Georgia kept saying, «I forgot how the food tasted but now that we’re eating it again, I know why you love it so much». If you like chicken, you have to go to El Pollo Loco.
Btw, if you need to go to the bathroom, you have to ask the cashier for a token. You then take the token and insert it in the lock on the bathroom door. It was pretty neat. Haven’t seen anything like that before.

Good thing I stacked up at the sauce bar because they forgot my salad dressing. An «advocado mango salad» with one slice of advocado? So I asked for more and he grabs it with a napkin… Also, the description said nothing about cheese so why was there cheese… No emotion from the cashier. Smiling makes the time go faster just so you know sir!
But seriously the cashier was touching everyone’s food without washing his hand it was one step away from being gross. Restaraunt needs more energy, better service. but chicken was perfect!

Male cashier had bad attitude… All I needed was small lids :(
Also, burritos seem to be made a bit smaller than other locations.

We don’t have El Pollo Loco on the East Coast, so I made it a point to visit one after having been in Vegas so many times…
Had the chicken tacos and enjoyed them.
Will stop by again!

We generally have four choices (robertos, chipotle, baja fresh) for fast-​food mexican, and this is one of my favorites. The chicken is really good-​tasting, seasoned very well, and so are the seasonal meats (carne asada, carnitas, shrimp — I’ve had the bowls, burritos, tacos, tortilla soup, and salads) are very good as well, I’ve tried all of them except for fish. With coupons in the weekly papers and other promotions ($ 5 meals), it’s a monthly staple.
This is the first time we came to this one, though, on the far corner of a shopping strip mall (20 locations in LV & Henderson). It’s small, clean overall (there was a food mess with rice grains at the floor of our table, but the employee swept it up for us), with a bathroom. The salsas are at the front counter. The drink machine (free refills) is near the seating (mostly booths). Highchairs are to the right side of the drink machine.
Hubby got a shrimp burrito and I got the shrimp ultimate double bowl (to share with our son), which was yummy. It’s nice to see our son eat his food, because sometimes he can be very picky. He likes the bowls and he likes rice. The weekend before, we tried the carne asada, and that was very tasty, too.

You can never go wrong with El Pollo Loco. The service is good, the food is good, the place is a little bit dirty, other than that, it would have gotten 5 stars.

My favorite place. I love their Tostada Salad lines so much. I love the salsa also. I miss the caramel Fran, which is no longer available. Chicken is also good. Sure I often visit there for. One downside is I feel their Ice tea does not taste well to me.

Nothing out of this world… ½ of our 10 piece meal was pretty burnt and undersized. The other half of our order was cooked properly and we enjoyed it.
However, the cashier was very unprofessional during our visit and spoke to me and other customers as if he was hanging out with his buddies, rather than serving paying customers.

If I have to choose drive thru for dinner it is either In-​N-​Out or El Pollo Loco. There chicken is always cooked well and I love their seasoning/​marinades. I usually only get the the thighs accompanied by a salad or just cole slaw and that is it. I do not venture too much, just an occasional order of the churros. The place has not let me down yet so I will keep this location in my rotation.

Fire grilled chicken… Do I give them an extra star for having healthy eats? I don’t know. I don’t like giving chain restaurants more than 3 stars!
This place seems pretty authentic… they have an orchata machine. I don’t think I am a fan of that rice, cinnamon drink combo though. Hey, to each, their own!
Concerned with the pricing versus portion size however. I hate paying a premium price for anything, and getting a little bit of product in return. I don’t like paying that much and possibly feeling hungry afterwards. I could have gone to another chain restaurant, and eaten off the dollar menu, and ensured myself a full stomach.
Good taste and skin crunch to the chicken. You can taste the spices on the chicken, which is always a plus in my book. Bland fowl… is well. fowl! Sorry, had to do it! Sides are decent in taste, presentation, yet not portions. Macaroni and cheese actually tasted as if they put some time and thought into it. Corn cake had nice texture and sweetness.
All in all, not a bad place. If it is around, I would make stops here on occassion.

Fast friendly service is always a plus. I love El Pollo Loco. The chicken taste really good, and its probably the healthiest fast food alternative when your in a hurry. They give you enough chicken to fill you up at a fair price, so I’m sold. Their corn tortillas are really good as well.

Always consistent when I go.

I hardly ever eat at El Pollo Loco, but when I do. it’s for their pollo bowl. Their pollo bowls are not only cheap, but super filling as well! It comes with rice, beans, chopped pieces of chicken, salsa, onions, and cilantro. That’s everything you need in one $ 5 bowl!
If you are in a rush, this is definitely the El Pollo Loco to visit. Not even 2 minutes after I placed my order, they already had it prepped and ready for me to take to my table. I have never seen service so fast at a fast food restaurant before! I know they prepped it right after I ordered because the kitchen is open and visible behind the cashier. The pollo bowl tasted perfect and I would definitely come back here if I ever need a quick lunch or snack.

I stop here often on my way home, I like the hard chicken taco and side loco salad. It’s perfect especially since I don’t cook often since I live alone and it’s affordable. The ice tea is good too! I like the chicken plates too, and the salsa bar is good!

It’s the same as any other El Pollo Loco I’ve been to anywhere. The food is okay, and it’s consistent. I like that they play Spanish music here, and that most of the clientele speaks Spanish. I’m trying to learn Spanish, but I’m not trying very hard. Still, every time I come I end up with one more word or phrase in my vocabulary.