E-Z Rent-A-Car

I was a little apprehensive booking because I’ve never personally heard of them but it turned out to be okay. There was 1 other man in line, and the Alamo (I think) line next to us was loaded with people waiting. I felt even more sketchy about it. They were going to send us off with a VW Bug to drive around Vegas — um no thank you!!! But the nice counter man ended up upgrading us — thank goodness! I felt a lot safer in a bigger vehicle. It was awesome! The daily insurance was a bit high but it was worth it especially in the LV traffic. I’m glad we didn’t need to use it. Check in and return was easy and fast! Car was clean! I would rent again!
The only other comment I have is that they put a $ 200 hold on our cc ON TOP of the rental amount which threw off our finances during our trip. Inconvenient but we managed.

I know everyone reads these Unilocal reviews and thinks that everyone is just negative. For the most part you do have to take with a grain of salt what people say. That being said, I should’ve listened to the reviews. This is the worst rental car company I have ever dealt with. I arrived with a reservation at the Las airport branch. When I get to the front desk they tell me they have no cars. I asked how they could make reservations and not have cars. The response from Christina who BTW is the rudest person in customer service I’ve ever dealt with was «you didn’t reserve a car, you reserved a rate». I said what good is a rate if I don’t have a car. She told me to wait but it might be up to an hour. After waiting nearly an hour I went back and asked what is going on??! She said if I have a problem waiting then she’ll just cancel my reservation and I can get off the line. They are a ridiculous company with no supervisor on premises or a 24 customer service number. I ended taking a cab to my hotel room and paying $ 25 to get there. The next day I called and spoke to a supervisor who apologized and told me to come back. I had to spend another $ 25 to get back. My entire rental was supposed to be $ 108 and I spent $ 50 in cabs because of this. They promised compensation but never gave it. I called up customer service, they don’t answer the phone. The company doesn’t reply to messages either. Worst rental car company and experience ever. Seriously, if you’re on vacation or there for a convention spend extra and go with a good company. The lower rates are locked in but the car is not! Shame on you «e-​z» car rental!

I have been using this company the past 2 times in vegas and didn’t experience the problems people have ranted about.
The lines are short, the customer rep Sally is awesome! She gave us an upgrade on our car without even asking, however when we got down to the garage, the guy there didn’t follow the papers, and didn’t give us the car assigned to us. Told me I had to go back up to confirm with the customer rep on the car.
Went back to Sally, and very personable and happy, confirmed us in a Toyota camry. Their cars are a little more scratched than others, but just mark it on your paper.
And there are no hidden fees, and they don’t force you to take the insurance, or take fueling options like other rental car companies.
Return is awesome, just drive up, they scan the Barcode and you’re good to go. Receipt is emailed to you, and they charged what they say.
There are low ratings for all car rental companies in Las Vegas. Give this place a chance.

I’m not sure what people expect from a rental car but EZ treated me great the pickup was easy, got a car with 12 000 miles on it it ran great and had no problems. the drop off was easy they charge what they said they were going to. I would rent from them again.

BE CAREFUL AND DON’T END UP LIKE ME!!! OK so I had a reservation on my trip to Las Vegas & when I arrived at the counter the representative tells me «we are out of cars,» so I tell her what about my reservation and she states w/​no apology or courtesy «read the fine print.»
Basically they DO NOT honor reservations so be very careful. I had to take a taxi to my hotel b/​c it was getting late and then the next day I came back and booked w/​Alamo (a real professional company). Here is the thing, real companies like Alamo, Dollar, Thrifty have huge lots, but these small companies like EZ have only a few vehicles and will sell you out!

quick and fast and CHEAP! i Loved the service… I STOOD in the pay-​less line because EZ rental was so little lol but a lady helped guide me… and from there it was great experience…

Lol, NEVER RENT, CAUTION! Company got butt hurt over last comment even got a personal message by the company claiming that «I suck» and a «negative person». NEVER rent cars from this place. They have ridiculous policies regarding a 150 mile cap if you are a local. Iv rented cars for yrs and never came across something so far fetched in a car rental company. These ppl had no remorse that they have ruined the weekend trip. Was basically kicked out of line and told to go eles where. I went threw Priceline for the rental and even went online to look at this so called policy and I saw nothing listed stating these fun killing facts. Thank you Ez car rental. Hoped you enjoy killing ppl plans.

Do not rent with them. Hidden insurance fee. Unpleasant and unprofessional attitude throughout. Poor cleanliness: exterior looked fine but interior smelled like cigarettes. Worst of all: found empty glass cup with straws and liquor still in it. Congratulations you’ve officially made car renting experience the worst.

Bad costumer service! We reserved our car in advance and had to wait over an hour to get the car!

Used EZ rental car even after reading all the reviews. Every rental car place at McCarran had bad reviews so I figured why not grit my teeth and go with the cheapest. Booked a full size for 4 nights unlimited mileage arriving Tuesday leaving Saturday. Very short line at facility, came with proof of insurance from my insurance, declined all additional coverage. They confirmed my rate of $ 135 for those four nights. Car was not brand new but not terrible. Both pick up and return went very smooth. Would rent again, just come to the place informed and prepared.

Worse place ever rented a vehicle with my son and i rented from this place after getting off the airport. We just wanted a car and go. They had us rent toyota cameri,
The car was trashy, smelled like smoke, cheetos, broken glass. Not clean at all had to roll down the windows just to stand it. We brought it back to them told them about it and only offered 20% off. Said we should of came back to trade it but at this point already down on our way tired from our flight. Never go back to the place and will let everyone else know as well!!!

Avoid this place… prices seem amazing but they don’t tell you about the fees.
Not only that but there is a local milage cap of 150 miles per day so you have to pay all that additional milage if you go over.
This place is a rip off… unless it’s written in stone beware of this place.
Customer service is horrible, management doesn’t try to help at all. Instead of helping they just throwing out more ideas of how they can make more money!

This place is a SCAM. I have to make a Unilocal account just to let everyone know. I book a car with them just because it was the cheapest I can find online, $ 33. Everything went well until they charged me $ 65. There are many hidden fees and upgrading fee that they will not tell u in advance. Horrible customer service. They will never pick up ur call or return ur messages. It doesn’t matter if u call the local office or cooperation to fill a complaints. There are so many other complaints about them on different websites. Stay away from them and save ur self troubles… i myself have to call my credit card to try to dispute the extra charges!

Check in. Wait was ok but when I got to the counter the rep started to argue with a past customer. both parties were rude but the rep should of been more professional. When it was my turn I could tell he was rushing me and tried to typical insurance up sell but I told him I had renters insurance thru my cc. He said liability is mandatory in navada so unless I can show him proof I had to purchase it. OK he won. I then tried to present my 5% off deal with Unilocal and he said that’s for the next rental. Bs. Told me to wait until someone called me as the car was getting cleaned. OK sure
Got to the car pick up and the guy handed me the key and said for me to look for scratches. OK none but car was filthy. He said ok I’m good to go. Don’t they usually check the car with the customer?
Driving the car I notice car had less the ¾ gas and the worker put full tank on the sheet. I called to let them know. Inside car was stained and had over 40,000 miles on it. And over 65mph the car started to shake.
Drop off I parked the car and walked towards the station when someone yelled Yo I look back and some guy in regular clothes calling me back. Apparently he worked there and checked me out with his iPad. Obviously didn’t know about the call I made about the gas not being full so I had to explain again. Said it was good and he were on our way.
Wouldn’t go here again bottom line

Horrible customer service
Prices that you get when you reserve a car are inaccurate! I was supposed to pay $ 97 and when i got to the rental place they wanted to charge me $ 192 if you purchase ins through who ever you get your reservation with it is not valid you will be charged and then you file a claim with who you purchased ins with. I there was many people complaining!

Good Service, Old Cars
After getting the run-​around from another rent-​a-​car company, EZ saved the day! The staff was great, too bad the cars aren’t in better shape. After a smooth check-​in at the front counter, I went to the garage to get the car. I received a new model Camry with poorly repaired body work. I went back to the garage attendant and told her that the «service engine» light was on. She looked up towards the sky and said «not again!».
She quickly switched me to another car. It was a previous generation Camry with 39 000 miles that had scratches and dents on every body panel. It proved to be a reliable car, if nothing else. Before I turned it back in a week later, The service engine light, tire pressure light, and burnt light bulb light were all illuminated on the dash. But it always had oil, never ran hot, and got a very respectable 35 mpg.
I would be willing to rent with EZ again if I didn’t need a nice car.

Using this rental company turned out to be anything but «E-​Z».
We waited over an hour for our rental car after being told the wait would be 45 minutes. Supposedly 50+ patrons had not yet turned in their cars, so we had no choice but to wait… and wait… and wait. You’d think they’d anticipate this problem after experiencing it a few times and have more cars available.
This messed up our evening badly as we no longer had time to do some of the activities we were planning to do and we were almost late to a show.
The representative behind the counter was also too aggressive with pushing extra insurance, which I suspect is unnecessary to purchase.
While we were checking the car for pre-​existing damage, we saw one of the employees blow through the parking garage at a totally inappropriate rate of speed in order to park one of the cars. Had a person stepped out or a car pulled in front of him at that moment, it would have resulted in a pretty horrible accident. Very unprofessional.
We did like the car and there were no further problems once we drove it out of the lot.

I have rented from here the past 2 years while in Vegas with my son for his basketball tournament in July
Both times very easy-​no lines and quick to get into a car. I see long lines at the bigger rental car companies as I pass by. No complaints. Will continue with EZ rental car whenever in Vegas

Worst rental car place EVER! First of all, we did not get the car we reserved. We got a Toyota Sequoia because it was apparently the only car we could drive to Los Angeles. When we got to the parking garage we found our car and checked it out. We noticed lots of paint scratches and some dents. Then we had to fill out our own damage report. Earlier today a day after we rented it, we were driving to a town about 5 hours north of Vegas. When we were about in the middle of the route one of our tires popped. We called EZ but they didn’t do anything about it. So then we were stranded in the desert for 1 and a half hours until a very nice highway patrol came by and helped us put the spare tire on. We were able to make it to our destination but we were all pissed about it! My advice: don’t rent from EZ!

Apos fazer muita pesquisa e mesmo lendo alguns reviews negativos optei pela EZ pelo custo da SUV mais em conta que nas maiores companhias. Nao me arrependo. Apesar do inicio meio complicado pois o atendente insistiu muito no seguro e tambem porque queriam me dar um carro abaixo do que eu tinha alugado — depois de reclamar me deram um Toyota 4Runner com apenas 800 milhas, carro espetacular — saiu tudo certo. O carro foi fantastico e a devolucao foi perfeita com o valor exato combinado previamente. Na proxima viagem para os EUA vou alugar novamente com eles com certeza.

The manager had asked me to give them another try so I did.
I was VERY impressed and VERY happy with the service.
Tips
— Make sure to reserve through their site and enter a coupon for 5% off
— Try to rush out of the bus and rush to the line. Getting ahead of 1 – 2 people may save you 5 – 10 minutes.
Checking-​in
— A worker is dedicated to making sure the line is in order. Asking non-​drivers to step aside and asking people if they have reservations
— There were 3 workers checking people in
— Kimberly was EXTREMELY friendly and speedy
— They asked for three options
«Would you like to upgrade to a _​_​_​_​»
«Would you like full protection or basic protection»
«Would you like the gas fill up service»
Picking up the car
— After you check-​in, they ask you to go downstairs where you line up once more to get your key and a form to check off anything wrong with the car.
— Then you have to return to the line to give the signed paperwork acknowledging any damages
— I reserved a Hyundai Accent, but they gave me a Hyundai Sonata!
Return
— This is VERY fast and the best part. Come in to the returning entrance and your exit will be the very last one. Once you drive in, just hand the worker your keys and you will get a receipt in your email