Advantage Rent-A-Car

Well damn… Is everyone having a crappy experience with the company Advantage Rent-​A-​Car?! Well, I can tell you one thing for sure, my best friend and I had FANTASTIC service from the moment we picked up our car to the time we dropped off our rental!
Our Advantage representative was Oz. He did a great job making us feel right at home while continuing to offer excellent customer service. It was also cool chatting it up with his other co-​worker Ron. They both brighten up our day after experiencing antagonizing turbulence. In spite of that, Oz gave us the lay down for our rental for the next couple of days, and we were off to pick up our rental within minutes.
The car we rent out for the Memorial weekend was a Hyundai Accent. The car was in good condition from the interior, to the exterior, and of course the maintenance itself. We did not have any problems with the car whatsoever except for running our car till we completely run out of gas in T-​minus 2.5 days.
The process from reserving our rental car to dropping it off at the rental center was completely smooth!
On a side note, the only reason why I gave this company four stars instead of five because there wasn’t a price guideline to follow along while we were calculating our expenses before booking. Sure they gave us the amount of how much it costs to rent per day, but I would like to know what are the other fees we need to consider like the underage fee or the different types of insurance.
Other than that, we will happily consider this place again if we ever need a rental car again.

Recently ran into an issue in Vegas that left me needing to rent a car to get home to Los Angeles. Impossible to rent to someone with only cash so luckily they took a prepaid American Express. The woman who helped me (she had a Hawaiian name) told me because I would be dropping it off in another state it would be pricy. 436 dollars to be exact, but I needed to get home. I ran to 7 – 11 to deposit money and came back to finalize the agreement and upon arriving she informs me there’s now a 200 dollar hold in addition to the 436, but that I would be credited it back when I returned the car. Bringing my total to SIX HUNDRED. Not sure why she neglected to tell me that info before. Not happy. She went over the agreement with me, explained it all and said because the lax location was open 24 hours I could drop it off at any time in the same business day. I returned my car yesterday only to realize I won’t be receiving my refund for 200 dollars because I returned it later than 10:40 am. They charged me an additional day and said it equaled 200 dollars because of all the additional things I added in my agreement. What things? I didn’t agree to anything additional. Extremely disappointed in their customer service at the Vegas location. She was like a sneaky car salesmen and now I am out 600 dollars only to drive home to Los Angeles when I could have flown for cheaper. Don’t rent cars here and please check what you’re signing. They will try and get you any way they can. Shady and shame on you for taking «ADVANTAGE». The name fits perfectly for your company.

I would recommend any other company aside from Fox rental car over Advantage. There were two guys working at the counter, one who never got off his cell phone on a personal call, and the other who helped me. Seemed like it was his first day. After wasting about 15 minutes of my time getting me registered, he mentioned the 300 $ drop off fee since I would be returning the car at a different airport. Could have saved us. Orth time had that been mentioned off the bat. 300 $ is an outrageous fee

Worst service I ever had in my life and I think Steve and Kayla should get fired, the manager that was apparently working for the office wasn’t professional at all, she didn’t have a business card or a name tag, the serviced sucked and everything about them seemed sketchy. Keep in mind don’t ever book anything online with them they apparently miss lead people into this idea of getting a better deal, it’s a scam please be aware of kayla she needs to be fired asap she thinks she’s above people’s standards and looks like a clown. I contacted corporate office and I’m also getting a lawyer to investigate them.

Dis — Advantage
Dis — Advantage … That’s what it should be called. Poor quality check of vehicles and pathetic customer service.
My experience — I booked car from Las Vegas airport. As soon I got out of parking a low air pressure alarm came for front right tyre. I immediately brought it back and asked for different vehicle because it could be leaky tyre but crew filled air and gave same car assuring there is nothing wrong. To my fear after few hours alarm came back that to on freeway. I somehow managed.
On calling customer support and explaining whole scenario they said any road side assistance will be from my pocket because I didn’t purchase it. Really… do this company have any ethics?
Later on returning car I talked to Advantage manager Kaule at Las vegas mccarran airport (don’t know how to spell her name) but she was rude and behaved as if I am lying and asked for proof. She didn’t even care to call her crew and confirm and denied reimbursement or any compensation. Is this the way you treat your customers? She kept repeating that I should have purchased all insurance packages. Is it a blackmail that if u don’t buy extra service/​insurance we will push u a faulty car so that u learn a lesson?
From my experience it is not even a mediocre company with poor vehicle quality check, unfriendly staff and poor customer handling.
My advice is to stay away from Dis — Advantage and spend some extra dollars to book from decent rental company.

Advantage is HORRIBLE. I will never, ever think of renting from this agency again. I was standing in line behind two other individuals, one of them already being at the counter with an Advantage Representative. Another Representative was standing beside me in line and getting others walking by to consider Advantage for their needs — helping the random people FIRST despite myself and another gentleman already having a reservation.
Therefore, I stood waiting over 15 minutes. When I got to the counter to check in a different Rep told me I was «too early» (by one hour) and he would have to charge me an «extra day plus an early pickup fee» (???) or I could sit down and wait an hour. I explained my frustrations with being skipped over in line and he ignored my comment. He just kept saying «this is our policy».
Long story short, they are more concerned with getting random people in their cars than they are providing a safe and reliable customer service/​car rental experience, which is how you gain loyalty… clearly this isn’t within their business model.
Instead, I walked right over to Hertz, had a lovely experience with their team and hopped into a car within 8 minutes. Spend the extra $ 40 at one of the other rental companies… you’ll be glad you did.

Worst experience ever. Do not reserve rental car there. I reserved a car to go to Grand Canyon with advantage. When I went there, they told me there is no car. When I told them about my reservation they said there is no car. They even did not apologize.
I saw two other person with same issue. Others did not have a car available. We end up getting car 3 times more expensive because «they did not keep a car for us».
Staff was so rude. Try other companies. Always they show lost price in internet but even don’t think of getting car from them.
It is not worthed to deal with this people.
Do not ruin your plans.

I guess I was lucky enough to get the Infamous «Rude Asian guy» when getting our car. It seemed like he was trying to rip me off. Asked if I wanted «additional coverage» which I declined. Then tells me I owe $ 500 more than what my reservation was for. So when I question it, he says I got charged $ 10 a day for having an additional driver & then for the basic coverage (which I add I didn’t say I wanted to begin with). When I tell him I don’t want the coverage period, he starts interrogating me on my insurance & whether or not I have full coverage & what my deductible is. He was a genuine a-​hole & I would never rent through this company again.

Horrible service by an employee called Fujiyama or some crap. Terrible Terrible Terrible. Disrespectful, Rude and was being a bitch,

Pay more to different car I waited ¹⁄₁₂ to get my car at Las Vegas airport.
They tell you 10 – 15 min but you will wait way longer.
Next time I will pay more to a reputable company.
Also the car dident have central locking so I need to open all the doors from inside.

BEWARE! DO NOT USE THIS COMPANY! Advantage car rental: Unadulterated FRUAD! This company allows customers to waste time reserving cars they don’t actually have available when you arrive. It’s fraudulent to advertise products and services not provided when promised. My boyfriend rented a full sized car over a month ago and so did the frustrated couple sitting beside us. They waited 45 minutes before a vehicle arrived for them. My boyfriend and I are STILL waiting an hour later! Stop the foolishness! No way this company should be in business! People’s time is a precious resource that cannot be returned to them but they damn sure need to give our money back now! I’m not surprised at all the photos here on Unilocal of the long lines at their counter. I’ve posted a pic of our terrible time dealing with Advantage car rental.

Very poor service. We arrived at the airport hoping to get a full size car instead they gave me a lawn moor machine. The service was horrible from the cashier to the customer service. They say they are going to hold 200 dollars on your credit card but they charge you and 7 days later you’ll get your money back. This is the worst company. On the website it said 34 dollars for one day rental. It’s costed me more then 240 dollars for 1 day. I rather go with Avis or Hertz next time then pay this crooks. The worst customer service ever. Never again.

I would give ZERO stars if I could. Seriously, save yourself time and money. My boyfriend reserved car through advantage for our California trip. On the website it said «unlimited mileage.»
When we got to the rental car place, the Asian guy asked «where are you headed» we said «California.» In the straightest face possible and with the rudest attitude– He said «you’re not going to make it.”(WTF do you mean we aren’t going to make it)
He said «there is a cap of 150 miles because people were abusing our cars.» OKAY. So why on the websites did it say UNLIMITED MILES!
Don’t go to advantage. They are stupid! It’s .39 cents for each additional mile.
Horrible service too! Don’t tell me we won’t make it! Cause technically we would! The car doesn’t automatically at 150 miles!

Horrible customer service at Advantage. I made a reservation online stating «unlimited milage». When i arrive at the location the rep tells me there’s a cap of 150 miles. He claimed it recently changed because people were mistreating their vehicles. False advertising, wasted my time there. No where on the website did it say «limited to 150 miles»
There is a charge of 39 cents for each additional mile.

If I could give zero stars I would. Pre-​payed for a car for the week and there were NO cars available when I got there. Worse than the Seinfeld scene about taking then not HOLDING a reservation.
They offered nothing in compensation other than a refund of my money and asked me to consider coming back the following day. For those familiar with Lad Vegas’ car rental, you have to take a shuttle for 10 minutes to get there. And now I’m supposed to pay for a cab back from my hotel. Are they serious?
Perhaps the worst consumer experience I’ve ever had. Considering getting a lawyer.
Go elsewhere!

Slow service. And by that I mean SLOWWWWWWW. Took me about 45 min to wait in line and get my car even though there were only 3 people in front of me and with 2 counters open.
Attitude was poor. Attendant was rude.
The only upside is that the car rentals can be pretty cheap. I rented a full size car for 2 days for less than $ 50.

Well… Where do I start. I travel for work, and I am a LOYAL National Car Rental customer. I tried to reserve a last minute car from them, but they said that no cars were available. The ONLY rental company that showed available cars was «Advantage» Rent a Car. I made a reservation. The next day, I arrive at the rental car terminal. I WAIT 20 minutes at the line at the counter. And once I finally made it to the counter, the gentleman tells me that there are NO VEHICLES AVAILABLE, and that I would be waiting up to an HOUR for an available car. The ONLY reason I made this reservation was because they said they HAD CARS AVAILABLE. I decided to leave the counter, and just walked over to National Car Rentals, and within 5 minutes, I was driving away in an executive car.
I will NEVER attempt to give my business to «Advantage Rent a Car» again. OR
. Why would you say that there are cars available, when THERE ARE NOT. I rent a car just about every week. And I will continue to stay loyal to National Car Rentals.

My agent Phil was great! The fast, friendly, efficient customer service, easy reservation, great value, no hassle check in and 24 hour desk service all makes for a great rental experience. And there was no long line! I must’ve gotten super lucky. Thank you!!!
Advantage had the cheapest rental through Kayak. An intermediate car (Mitsubishi Outlander) for the price of an economy… I’ll take it!!!
My agent didn’t try to upsell or sign me up for extras… Makes such a big difference cuz I hate saying NO!
I will most definitely rent here again!

We got a great deal better than any other car rental company offered by far, especially of the known companies, we are talking 2 and 3 times less. I also had a back-​up reservation at Avis because all the bad reviews here scared me. The Avid deal was definitely more, but far less than most others too because I got it at just the right time. Not that Avis’s reviews are that much better, but a larger company like that you tend to have more trust in fixing an issue if it comes up.
So we reserved the usual compact we always do, but my folks had brought a suitcase the size of a small room (in addition to other luggage). No way would it fit in the Yaris hatchback they were offering. I was unaware of what my folks did till too late. But upgrading would have been way more money. Had I reserved a mid size, standard or intermediate in advance, the price difference with a compact would have been negligible, but on the spot it’s so much more, aghhh! Domonique was awesome though, she upgraded us no charge. That could be because I went to Avis to see what they could do for me haha. We got a shiny black Impala with ample room. Thank you Dominique for the excellent service!
I only deducted a star because you can’t reach that location if you need to, and I really dislike that.

I choose Advantage because of the price. I had a great experience, I would rent from them again if price is the factor.
The line was short when I arrived, it only took about 8 minutes for the person in front of me to finish their transaction. By the time I was done, the line was huge.
Yes, the customer service rep was very friendly and very nice. She did try and upsell me everything. I declined, she was not pushy. Since I had chosen a mini van for 4 people, there was no need to upgrade.
The mini van had 15K miles, but it was in excellent condition. I was surprised that it was fully loaded (including built in DVD players), no nav system.
The return was real easy.
No, the services and conveniences are not the same as the higher priced car rental companies. However, isn’t that why we have choices on who to use?