Cox Residential Digital Solutions Store

Cox is a junk company that provides unreliable internet service. My internet goes out on average 1 – 2 times a week. Sometimes I’d be working from home and Internet dies. Or like right now 12 am watching a show, it stops and no internet service. This is what you get having a monopoly in Internet service. Junky company providing third world Internet service at premium cost, and they don’t give a donkey’s rear end what the customer service satisfaction is. Because without Cox, there’s no fast internet in west Vegas. I hate you COX.

sign in as new customer, they serve new in priority, add or changes equipment need to wait for they served new customers line then it’s your turn damn is horrible system

This place is the worst. Twenty some people in line and they have two people working on a Saturday. Are you kidding me Cox?

Don’t go to this location. It’s already a lost battle. It’s funny how Cox pretend to be the best in every single aspect of there service! Commercials full of smiled faces and people happy. Huge deception!!!
I’ve been with Cox for two and a half years. Always paid on time. Non problematic customer. Yeah they’ve raised the rates couple times and charged me more without even letting me know about it. Not a big deal that’s Cox. They do that. If you open your mouth you may get the desired justice.
I got an extra 25 $ charge on my September bill because it was overdue! The thing is that I had set up an automatic payment back in the time. I was planning to go out of country, so that’s why I set it right. I travelled in August and the payment was authorized. Everybody was happy. Everything seemed to be fine. Apparently something went wrong with the system and there was a returned payment.
I have never changed the bank account and I’ve always maintained a minimum balance of around 1000 – 1500 $. So that wasn’t a matter of insufficient funds. I went online paid the amount right away and reset an automatic payment again!!! Cox received the payment on the next morning and that was already considered to be overdue. It was not me it was their operational system.
This is exactly what I explained to Martin — the office representative who tried to help me! He listened to me and checked my profile on the computer. He told me that the payment was overdue and there was nothing he could do about it. I politely asked to get the fee removed because I was the last person responsible for this misunderstanding. He told me that he could only give a number to call and dispute my bill with their accounting department of something like that. This is when I asked to talk to the manager of the office.
Martin when to back of the office and came back to me in a minute saying «She’s handling something else at the moment. It would be 15 minutes if you would like to wait for her.» So I did. I took a look at my watch. Exactly 12 o’clock at noon. 12:30 HE approaches me again and goes «Um, she suggested you get the bill number and contact whatever number so you can double check it.»
Awesome ! Right ! This is what you get after 40 minutes in their office. «Call the number «
At this very moment the manger (mid 40, dark hair) had showed up on the on floor. She saw me, she heard me when I asked Martin if he thought that their help was adequate. She didn’t approach me even though I waited for her honor to show up for 30 minutes. So I raised my voice so many people can hear it but was still polite «Martin can you make sure I get my account cancelled right now?»
People were looking at me. Mrs I’m too good and important (the manager) heard me and saw me too. Even at this point I got zero attention!
Come on! I know it’s Saturday but you can still come to me and ask for a couple more minutes of patience! Especially having in mind the circumstances. Maybe they didn’t take me serious because I was obviously not American, I don’t know. I don’t want to bring this card out. Whatever :/​
In conclusion I got overcharged, I lost my time and nerve. And I was never blessed to talk to their manager. Because this is Cox and this is how they do it.

Cable company interactions are always such a dread. My DVR has been acting up for the last month, but I didn’t want to let my recordings go so I held out replacing it as long as I could. Sadly, two nights ago, it finally clucked out on me and all my 60+ episodes of Jeopardy were lost, along with my other go-​to shows, and the recording of the Golden State Warriors finals run. My heart was broken, but all was not lost. Instead of opting for a technician to come out, I called Cox to see if I could just go to a Cox store and replace the DVR, and just call back if I had any further issues. Luckily, this place was open until 7pm on a Friday night. The whole process was extremely painless. There was no wait and on top of giving me a replacement DVR in an easy-​to-​carry box, the representative also put some credit on my account for my trouble. Service was fast and friendly. There was another customer in there having internet trouble and I would say that customer was not interacting very nicely to the rep or listening to the solutions he had to offer. That rep stayed calm and level-​headed, and didn’t show a tinge of frustration. There was also someone else experiencing the same issues as me, and he was also in and out as fast as I was. I would say though that Cox as a company overall needs to provide better equipment to their customers who are shelling out a lot of money to them on a monthly basis. RIP recordings.
I went home and installed my new DVR and did my best to set all the recordings I previously had. Let’s hope this new DVR lasts!

Congratulations you are the slowest store I have ever been in. I only came in to return some equipment and instead of having one counter reserved strictly for returns I had to wait in line forever. There were many customers but the problem was how slow the workers were.

I visited today and received excellent and speedy service. Cable companies get a bad rap for their customer service, including Cox. I was greeted immediately at the door and my modem was replaced with new hardware within 3 minutes, with no interrogation or pressure. I have yet to have a poor experience from Cox besides the monthly cable prices, and those are going to happen at any US internet service provider. I’m grateful for the beautiful store and the simple and efficient service process.

Cox high speed sucks if you use their inferior equipment. However, when you do speed checks around your house, you will see you are not getting the speed you are paying for.
Cox will blame your home, your computer, anything but their inferior equipment.
Buy your own router/​modem. Cox is ripping off their customers because customers do not know enough to go to ookla and change their speed.

The sales guy over there was really professional and fast. this Friday The technician already came and install my Internet connection to my apartment.
The only thing is that salesperson forgot to mention that getting 50 MB speed on Modern router will be only half of the speed !!!
This is some bullshit that the customer service told me over the phone?!
Paying 50 MB and getting only half of it!

I would like to thank «Sam»… She did a wonderful job of helping with getting my router replaced… she was courteous and was made sure i received the right product… Thank you very much for your time… keep up the good work «Sam»…

If your just paying a bill or need equipment then this is just an average store, the customer service skills are literally depending on who you talk to. I spoke to a gentleman who was very helpful and had an excellent customer service attitude towards helping me.
Yet here is where I say it’s just ok and not lower or higher, I was watching every employee and that’s due to my background, but no one was literally smiling or at least trying to show they cared, there were two employees who didn’t even acknowledge me when I said hello or hi, they just glanced over, so to me I am guessing working for Cox is just another job for some lol.
I also watched the manager and that is why I say if your paying a bill or need equipment then go here other than that, I am not a huge fan that is why I am only staying with internet for now.

My mom & I went in to get a new remote because ours had broken. As soon as we walked in we were greeted nicely and helped on the spot. Not only did we have help right away, but we got a brand new updated remote with no charge. We were in and out within 7 minutes. Best service we’ve ever had!

This is just my review about the experience in the store, which was great. My newly rescued doggie ate the Cox remote, and I was dreading having to pay for a new one. However, as I walked into the store with my remote in hand, the very friendly employee handed me a brand-​new one at no charge as soon as I reached the counter — I didn’t even tell him what I wanted. Great customer service in the store — not so much on the phone, but this experience was great. So: credit where credit is due!

If I could, I would give this place negative stars. THEY ARE LIARS. Even when you can get through to someone, they place you on hold for the longest time and then lie to you about everything.
I went to suspend my service because I had gone through a difficult time. I still have my service on suspension while I wait for my old roommates to give me back my cable box, so I can cancel my contract with them.
I was told the suspension would be $ 20 a month So I received a bill last month for $ 48.59, so I thought that was partly because I recently started the suspension. Today I received a bill for $ 50.37, after being reassured that I was on suspension. So I was lied to by several people about the $ 20 a month. I’m currently on the phone with a representative (shocker I know), and she just said that my account is active. So the idiots didn’t put me on suspension and I had spoken to several people. Cox cannot run a business and they don’t need any of my money.
I wouldn’t recommend their faulty service to anyone, not even an enemy. If one wants issues and horrible customer service and internet connection that goes out and long hold times and not even guaranteed talking to people and outrageous bills, be my guest, but as for me, I know there are better companies out there.
Update, I just got off the phone with Marina. She was patient, but still. I’ll see if her words hold true about a manager calling me back within 24 hours. Yes, 24 hours. I work in retail, I’m a supervisor and to have someone in a management position take 24 hours to call back is pitiful.

This place is a joke. Worst customer service ever, this morning from Miguel. My bill was raised nearly 20%, with a poor excuse for an explanation. Miguel said it showed I have a box! I DONT HAVE A BOX, OR A REMOTE. I HAVE «RECEPTION ONLY «CABLE. Channel 3 – 13 only. I use my own smart Tv remote. $ 70. a mo. for BASIC, and I mean BASIC Cable? To make it even worse, Miguel gave me my change. …wait for it… IN PENNIES! (and still managed to give me incorrect change! What a horrible experience!

I can’t say I’ve had the best experience with this company. But today a employee named MANNY changed all of that.
He was quick to greet me and sit me at his desk. He not only took care of my problem but completely changed my mind of quitting service.
He was friendly, he knew what he was doing and because of him I’m still with this company. Good job manny!!! Give the man a raise

Cox Cable, you can kiss my grits!
$ 100 cancellation fee?
Ugh! Being held hostage by a «contract» for cable is outrageous!
You’re better off staying away from these bandits and watching Netflix or Apple TV.

Over the last 15 years, being out on my own, Cox has been my least favorite cable provider. I’ve been telling my wife we need to switch since we moved in together. She finally had enough with the high prices, and bad customer service, so we switched to the competitor.
I had to return our prior DVR’s, and dreaded it! I went into the store expecting long lines, bad service, having to argue with the employee, and dealing with a non helpful manager. To my surprise the experience was quite the opposite!
There were 5 people in there, before I me. I was in and out of there in less than 30 minutes. There was plenty of staff, which were all very efficient, helpful, patient, and friendly!
The store was very clean, and organized.
The parking situation and the lot leave a lot to be desired! That, combined with my frustration with Cox, is the only reason this location received 3 Stars, instead of 5!
If you must do business with Cox, this is the location I recommend you use.

VERY pricey service and the contour package is insane. In order to get their best DVR, you have to include the contour service which is supposed to «improve your viewing experience». It did nothing for me other than to add $ 24.95 to my bill every month.
I just got an email from Cox that I went over my monthly data usage. WTF? When I signed up there was no mention of any limits on bandwidth at all, now I guess they’re going to charge me for the overage.
*** update… I just found their policy on overage and it does not mention any bill increase. The policy says that they will let you know about the overage and suggest that you upgrade your plan. if the overage continues, they can cancel your account. Sounds fair enough to me. I’ll upgrade my rating to 3 stars ***
I just reviewed the Cox sales site again and see no mention of bandwidth limits. It seems that this is an unethical practice.
Too bad that they have a virtual monopoly on fast service in this valley :(

How do I hate the, let me count they ways…
I hate the to the depth of the my consumer sould.
I hate the to bottom of the worst list.
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Cox used to have great service and great customer service. I left Las Vegas for 2 years and came back and placed my order for EVERYTHING with Cox. Well, that everything cost twice as much… and over a period of 4 months and over 100 technical support calls, there are some things that just never got fixed.
To add insult to injury after have the DVR replaced once and another person came back, I was told by a supervisor that a lot of them aren’t tagged as bad and are sent back in the field and he tried 3 – 4 more in one visit until one worked. (sort of, it never fully worked) I finally just cut them because I can watch a couple of shows over the air and stream the rest. I didn’t like the VoIP phones either as I was told they were not power dependent and that was not correct.
At the end of months of problems, hours and hours on the phone, dozens of e-​mails when i dumped them, they sent me a bill for a DVR! I’m not sure what on earth I would do with one of their DVS but they were big, ugly silver metal things that I sure wouldn’t want. I know darn well in all those swap outs someone forgot to check oe back in but I had one last fight and that was to NOT pay them for something I didn’t have.
I’m glad I never let any company take money out of my accounts. (I always do electronic payment where I send it, they don’t take it.)
I would not recommend Cox Communication to anyone who wants reliable, reasonably priced service or competent and caring service staff!