Complex Care Hospital – Tenaya

Want your loved one to stay alive? DO NOT let them be transferred to this facility. A very close friend was transferred there after 3 was in the hospital. On her 3^rd day we called and she was so short of breath she couldn’t even talk to us. We hung up called the nurses station and reported it to them. Her daughter then went over. My friend was in terrible condition and not being attended to even after being alerted to the situation. 911 was called, by the daughter. When the ambulance arrived her pulse od was 85% and BP ²¹⁹⁄₁₁₈. My friend said she had to go to the bathroom and the nurse had to be told by the emt to help her, while arguing with the nursing director about taking her to the hospital.
Long story short she is now back in a real hospital being properly cared for. Oh, they also could not provide meals to meat her dietary restrictions. She has Ciliac Diease and gluten products can kill her. They kept bringing her meat covered in gravy or else just fruit trays. We had to bring in food.

After being at Centennial Hills Hospital for a month and being transferred here once I got better (but apparently not better enough to go home), I can honestly say I did not realize just HOW spoiled I was at Centennial Hills.
This facility is not huge like CH; they don’t have surgery, radiology, etc and the building itself is very old. That I can look past, but there were a few oversights that got under my skin. For example, I had a really tough time sleeping the whole 5 weeks+ I was hospitalized. One night I informed the RN that was taking care of me of what sleeping meds I needed. He came back and told me the prescription on it was expired and that it needed to be renewed. He suggested I take something else (that I had previously tried and it did not work well for me). I told my RN the next night the situation and she checked and told me that in fact the prescription had not expired and was good for another few weeks. Another incident, after days of being able to be on a low fat/​solid food diet and no longer on full liquids, I was given a liquid diet for both breakfast and lunch. The amount of food they give you is a pretty small amount already as it is, so having two liquid meals in place of solid food was not appreciated, esp since I had gone down in weight from 125 to less than 106. I needed my calories! When I asked why, basically I was blamed for not filling out a menu.
There was also a dead mouse outside my window and stayed there for the entire 8 days I was there. Funny thing was the mouse was directly in front of a door, so I suppose no one ever opened that door.
Other smaller issues were present as well: the microwave in the cafeteria didn’t work, the hallways always smelled like poop, only one shower in each wing of the facility which also served as a storage room, 99% of the rooms are shared. (When I was first admitted, they tried to put me in a room with a man. Only after I complained, I was given another room.)
But the most annoying thing was that I only saw the doctor for a mere few seconds and not even every day. And it was like pulling teeth trying to get discharged. I was told that the case manager had to give the OK for my discharge, then the case manager told me the doctor had to give the OK. Once the doctor came in and saw me for 5 seconds, it still took almost two hours for them to fill out my discharge papers.

Very understaffed and terribly dreary décor. Depressing, even for those that are not critical.
At times we felt that we needed an interpreter. I would not recommend this facility especially if your loved one needs physical thearapy. Excuses for even the most basic personal care etc.
Tour the facility and speak to family members who usually congregate in the cafeteria and main entrance hall. Good luck.