Chase Bank

The only reason I come to this location is because it’s the closest one to me unfortunately. There is a teller named Beth who always seems to be the one getting stuck helping me. She never says hello and just looks like she’s just trying to get through the day. She grabs my slips and does my transaction while talking to her fellow co-​workers without acknowledging me at all. Even throws my ID back to me through the slot. The only dialog I have with her is her asking me if I want the balance on my receipt. I saw that they have walk up deposit stations. Which may sound convenient, but I always preferred the personal touch of a teller. But I might just consider using them at this location because at least the machine says welcome and thank you.

Always have to wait at least 10 – 20 mins. One teller and all the other staffs just hang around and apologize for the slow service.

This is a smaller Chase branch just south of Windmill on the east side of Las Vegas Blvd.
Pros
— tellers were very friendly
— place was small, but very clean
Cons
— they have only 2 windows available for customers, plus one window for business’. They seemed to have replaced 2 windows with automated machines. This can lead to atrociously slow-​moving lines whenever there are more than just a handful of people inside. Gotta tell ya… pretty annoying.
— not much in the way of good parking
I like Chase and have been with them for many years, but I will certainly make it a point to avoid this branch in the future, if at all possible.
2 stars.
Meh. I’ve experienced better.

If I could rate no stars I would. The absolute worst policy is I can’t deposit cash into a family members account. Has to be check? Seriously! What he hell is that about? This is why I never ever want to deal with this bank. My car loan experience was horrible also. I’m glad I don’t have any accounts with them. This is why I’m with Wells Fargo…

Service here has always been slow but now they’ve reached a new extreme. They’ve replaced all but one teller with ATMs in the branch. Over a 30 minute wait with just two people in front of me. Definitely will be looking for a new bank.

Friendly teller service inside. Quick, efficient, and no wait. Chase seems to be on point with providing good customer service.

6.00 to cash a 90.00 check because i only had a savings account that he said «disnt matter» nice… Make your own xhoice but theyre hardly user friendly

This is my favorite bank of all time. I’m always greeted with friendly service, they’re open on stupid senseless holidays like Columbus Day, and they offer business clients quick deposits from the clients own computer. I’ve been a loyal customer since Community Bank of Nevada fell to fraud and they haven’t let me down since.

I came in to sign up for a new bank account. I have always heard great things about Chase and they were confirmed with my visit. Carl got me setup with online banking, my new account and all kinds of info to review and made sure I knew all of the possibilities with my new account.

I’m not a big fan of this particular location. Just as a background, I’ve been a Chase customer and have 2 active accounts with them. I went in trying to cash a larger check and the new accounts specialist was just down my back trying to convince me to open another account. I nearly felt forced to give my number, so I gave it to him quickly in hopes he wouldn’t hear one of the numbers. Apparently, it wasn’t quick enough because he literally called me for 2 weeks straight and left me a voice mail to come back in and open that new account. Also, while at the teller… I asked about a sign I saw on the window at the front. It was some feature where you can scan your check and deposit it via phone. I asked the teller if this was something that was available for the Blackberry. Instead of knowing the answer, the teller had to search for the answer. I guess that’s good that she didn’t just BS me with an answer, but at the same time; I feel as if that is something that she should have known. My last complaint: After the first set of doors is a room where there is 1 atm. Under the atm… an overflowing plastic trash can that looks as if it has been neglected to days. Not a good first impression, especially to those who are non Chase customers that are considering opening a new account.

ATM $ 3.00 if you don’t bank there. :(

I came here to cash a savings bond while waiting for my boyfriend to go on lunch at the Outlet. I had about 20 minutes, so I figured it was more than enough time, but boy was I wrong! Horribly wrong…
I understand that banks can get very busy at times, but during this particular time, there was no one in line. I went straight up to the teller, swiped my card, and gave her my savings bond to cash. It seemed like everything was running smoothly, but then a few minutes passed without her saying anything while she shuffled through her drawer, so I began to get antsy. She then told me that she ran out of cash out slips, but that was already a few minutes after she wrote across my entire savings bond, so I just kind of stared at her and said, «ok» because I didn’t know how she wanted to solve the situation. She told me to hold on so she could try and find some, then she walked away into some other room. I figured it would only take her a couple of minutes, but I was wrong… again. She ended up taking 12 minutes (I know this because I started timing the whole process on my phone) and when she came back, she informed me that she was still unable to find any cash out slips.
WTF! I was really annoyed at that point because I was already late to meet my boyfriend and she didn’t seem to be handling the situation professionally (she NEVER apologized for the wait). Her last resort was to just stand there in front of me, shuffling through her drawer and repeating «I can’t find any» until the teller next to her said, «here, why don’t you just use one of mine and we’ll just tell the manager later.» Seriously, that took 2 seconds. These people obviously need to work on their team work, customer service, and organization skills. I literally stood there for 23 minutes waiting to have my tiny ass savings bond cashed. If she didn’t completely write across it before finding out she had no cash out slips, I would’ve just taken it back and walked out.