Bank of America

My advice is to daily check your account and keep as little in the bank as possible, because they have a tendency to give your money away to strangers while asking you 1000 security questions to answer a simple question. Not to mention the hold time for reporting such fraud is a minimum of 30 minutes possibly more. Why have a bank that is like having another mouth to feed or child to care for. Now, I have to call them back to clear up THEIR mistake and the fees they charged me for their mistake. What happened to all these scare tactics security measures they used to change my account card (to the the new security chip) without my consent. (bogus) there was no fraudulent activity, but when there is REAL FRAUDULENT activity they are slow as molasses to clear it up. Well after 30+ years of being a loyal customer, I guess it is time to look elsewhere. Opening up a new account across the street today.

Bank of America is the worst bank ever. They sneak in fees anyway they can and have only 1 or 2 tellers at the window at all times. Zero stars for me

I don’t understand why they have 7 windows and 1 teller who moves slower than my grandma!!! I’m not sure what happen to fast, efficient service, but it definitely doesn’t exist at this branch.

There are many people working but only two tellers. The service is extremely slow. Wasting my time here. Thank god I’m only doing a deposit for someone’s account. They also refused to take my foreign currency. I would never sign up with this bank. I’ll still with Wells Fargo!

Been here over 30 minutes and still counting!!! Stood in line for the teller, just too be told to have a seat for a simple direct deposit slip. A guy named Zach finally helped me after I started getting irritated. If it wasn’t for Zach they would have gotten one star.

This is the worst place if you are short on time. I come here just to deposit my rent into landlords account. There are never more than 2 people working. Takes 20+min every month just to deposit rent. I bank across the street at Wells Fargo and never have to wait. I recommend everyone switch banks… why deal with this when there are options in life

Located in the Von’s Parking lot on the corner of Durango and Warm Springs, this Bank of America has no drive up teller service, only drive up ATM’s.
I am not a customer of BOA but I do have to deposit my rent monthly and with no drive up service I am forced to go inside.
The bank itself is always in clean tip top shape but each and every time (5xs) I have been in here there is only 2 tellers working the main area. There are other loan/​bankers inside but always only been two tellers. I know banking services can be tedious and take time but geez this place is ALWAYS so Slow even when I have been the 2^nd person in line, its a 15 – 20 minute process to deposit money and If I walk in and there’s more than 5 – 6 people in line, forget it, I come back later. I’ve almost had faster service at the DMV!
Staff is always very nice and polite however I do notice they fail to make eye contact, weird.
Anyway, this place is just slow and needs to use one of those other bankers or get another teller hired, 3’s a CROWD Bank of America!

Worst banking center ever!!! This is like the 4^th time I come here and there are literally 9 people in front of me with two very slow tellers. The ATMs are out of service and this is not the first time. I asked for the manager and her response was.“it’s been reported”. It’s the first day out of the week after a holiday weekend and they only have 2 tellers on??? Customers shouldn’t have to wait more than 10 min for a cash deposit. I will drive out of the way to avoid this banking center. Never again. I’ve been in line more than 20 minutes.

Went to the drive up ATM and the cash transactions are temporarily unavailable. Argh! Last time I was there, I had the same issue. Fix your machines!

Friday at noon and there’s no teller! This place is a joke. I don’t bank here but I come frequently to deposit $ in someone’s account. Same BS all the time. And the ATM’s are always down! Smh

About 2 years ago I bought my truck and withdrew $ 12,000. Instead of giving me the option of a cashier check or counter check bank of America wanted to charge me $ 12 to be able to have a cashiers check and when I said no they sent me on my way will $ 12,000 in this part of town with everybody knowing how much money I had I was walking out. This is a for-​profit piece of crap bank which I will never do business with again I have effective today after being nickeled and dimed have closed my accounts and will never have a checking or savings account with Bank of America I promise you that.

I’ve had great experiences at this branch with multiple associates — managers, tellers, and personal bankers.
I love the feature of being able to schedule appointments online to see a banker because it has eliminated a wait time for us on numerous occasions. Even if you do have to wait, the lobby and chairs are very comfortable. The bankers are professional and although I can’t say I’ve been completely impressed with all of them and their service, it wouldn’t stop me from returning.
The drive-​up ATMs are great and I’ve rarely had issues with them. They’re also not very busy, so they’re extremely convenient.
Overall, the location is convenient and I am pleased with the service when I visit (although a rarity with BOA’s fantastic online banking app).

I have a safety deposit box here and never have a problem with the service at this location. They have always been very helpful and I like the fact that they have someone at the front to assist you with whatever questions you have, whether it being talking to a personal banker or just answering questions regarding their international exchange fees, etc.

Everytime I come here weather it be early In the morning, midday, or late afternoon they seem to only have 2 tellers working. Line long and takes a really long time… They need to put more tellers up

Although I was frustrated at what was happening Zachary made the experience great. Thanks for you patients

Seriously? 1.5 hours to get a wire transfer? This is ridiculous. Bank elsewhere.

Great customer service. Friendly people. Occasionally busy but they handle customers quickly but efficiently.

Needed to reset my ATM PIN. i hour wait, had to make an «appointment» to wait another 10 minutes. BofA is all about process and not about the customer experience. The whole transaction took 2 minutes but the drag on my time was over an hour, really?