Pet’s General Store

Great family owned pet shop with excellent customer service, wide variety of products/​animals, and also pricing you can’t beat. I recommend to anyone looking for an all around good quality pet store!

One of the last few remaining «real» pet stores. The other commercial pet stores just don’t cut it. There is something to be said about walking into a pet store and smelling cedar chips, hearing birds chirping and regulars conversing with the employees. I would highly recommend anyone stopping in.

Some years ago I lived right down the street from this great place, and unfortunately when I moved, I kinda forgot about it. When I needed fish recently, I got to experience the joy of rediscovering it. Since I was there last, they expanded and now dedicate a whole room to aquaria. They have a marvelous selection, and the gentleman who assisted me was helpful in guiding my selections. They also carry birds, reptiles, and small mammals, all of whom looked very lively. If you only want low prices, go to one of the chains. If you want knowledge and carefully curated pets, come here.

I been going to this place to get my crazy parrot and cocktails their bulk food which is super fortified and has everything the birds need for proper nutrition, since they opened and to top it off, the staff is super friendly, VERY informative in short they are young and seriously know their animals and their care. The owner is hands on as well and you dont see the big mark up like some other pet store have. Well worth the ride up Madison Ave !

Excellent neighborhood pet store with extremely friendly and helpful staff. I have seen them carry dog food to your car if you are not feeling up to it. Bravo. Prices are very fair also considering you are not at wal-​mart. They will pretty much have any thing or at least help you find it.

I am a salt water enthusiast and love the knowledge of each person that works here. They are very helpful and always lead me to exactly what i need for my at home tank.

I concur with many who rate this as a five star. The staff is very friendly and very knowledgeable. Even if it costs a few bucks more it is worth it. I have ended talking to the staff for quite a while about fish, dogs and they really take the time to answer the questions. They are the most customer centric establishment I have ever been to. If you have a pet and haven’t been there than go

The very best of the best. I have been to quite a few pet stores in Northeastern Ohio, and have refused to ever shop at some stores ever again. Here the employees knew everything about every animal, even gave cold honest truth about their experience with products. They even refuse to sell certain products in shop but will special order it if that’s what you really want.
Sure, some tanks had algae growing on the sides, and a lot had snails in them, but I’m ok with that, because I didn’t see any dead fish. They do what’s best for the animals, not what is best for appearances. I mean, I’ve had over 10+ years of experience with fish tanks, and I was actually able to learn some new things today. Here I usually go in and teach teenagers at fish stores a thing or two after giving them a harder time than it should with my questions.
They’re not about packing in as many animals as possible into a tank/​cage and getting as much money out of the customer as possible. For example, the sales guy showed me what they usually offer their birds for nesting material, but then he said it can be uncomfortable, messy, expensive, etc and suggested a crafting store I can get cheap burlap sack thread at.
None of the employees acted like they had better things to do, were too busy, and all were super friendly and enjoyed holding a conversation while answering my questions and then some.
I regret ever going anywhere else!

I echo all the opinions already stated. The owners are wonderful, helpful, knowledgeable, approachable. High quality products, good prices, cute store.

Honestly, this place is not that great unless you have no idea what you want to buy. The staff was very friendly and the environment is nice but the prices were kind of ridiculous, at least the things I looked at. I know that you won’t get as much of a warm welcome at a Petsmart but the prices there are WAY lower. If you’re just looking for a nice place to shop, this could be good for you but I’m on a budget and it’s not really worth the extra cost or the much smaller selection.

Best selection and people!

I hate to rate a local business so low, but I have stopped going here. They are very friendly people, but their fish are definitely not well cared for. Last time I went in, an entire tank had a bad breakout of ick. Do not buy fish here.

Perfect pet store. Perfect example how smaller businesses run by experts save you money in the long run by only stocking quality products and helping you make wise choices and provide best care for your pets. Great choice for owners of dogs, cats, freshwater fish, marine fish, reptiles and small manmals like guniea pigs and ferrets. it’s a family run business where you always feel welcome, a neighborhood treasure that adds significantly to the quality of life of Lakewood.

Pet’s General is a one of a kind pet store. The guys who run the store are passionate about pets, knowledgeable, helpful, supportive, and they don’t look at me crazy when I come in seeking advice for my fish. Plus, the guys go out of their way to help — brainstorming solutions, offering excellent suggestions for isolating issues, etc. Pet’s General offers a wide selection of top quality pet products from dogs and cats to fish and lizards. Please visit this locally-​owned and operated shop for all of your pets’ needs.

Great store with superb service!

THIS IS THE BEST PET STORE IN CLEVELAND!!! My #1 Pick.
This is a family owned pet store owned by THE BEST OWNERS you could imagine. They put all their time into the store which looks amazing. They are currently working on expanding their saltwater section!!!
Stop in and talk to Jon!!!

This place is great. After going there for a couple years now, I know the whole staff and can call them pals. They really do know there stuff about everything. I’ve been going there for my salt water fish tank and taking care of my dog. There supplies are all quality products and they go out of your way to help you out and answer all your questions. I can literally BS with the guys in there for an hour every time I go in there. Great place, I don’t buy my pet supplies anywhere else.

Like high school mathematics, this little, local pet shop has unfortunately slipped my mind for a long time.
Thankfully, I remembered that I used to love coming here! It’s the cutest pet shop ever – like, something right out of a movie. These are true animal lovers here with a local business that supports other local business. I even suggested them to a film maker who was looking for a quaint, locally owned pet shop for a documentary.
The staff is what shines over everything here. These people really know their stuff! They even know how to set up a saltwater tank, which is not easy. But don’t sleep on the selection. They have reptiles, amphibians, rodents, dogs, cats, you name it! Lots of great pet foods, products and more.
I can honestly say that I can’t wait to come back here with my pup. Like other Unilocalers have said, it truly is a business you want to visit and support.

I have recently become a «cat lady» this past year. And like any proud pet owner, you want to make sure your baby get’s the very best it deserves. Pet’s General Store provides a wide variety of all the latest and greatest healthy foods for your dear pals. I can only speak fairly about the abundance of cat necessities– it’s great! I get my cats Premium Choice cat litter, Felovite vitamins, Orijen cat food, Weruva wet food, Greenies treats, and other random things like brushes/​combs, leash, litter deoderizer etc etc. BUT you know what’s even better? The quality of customer service. This is why i love and support local business. Right when you walk in you are greeted and asked if help is needed– and everyone there is VERY educated about absolutely everything there and will definitely always give you their personal experience with it. And honestly, they are not overbearing in the slightest. I love going in there!
OO! Also– for certain foods– like the Orijen I get– There’s a save the proof of purchase for a free bag eventually kinda deal, and the people there keep an envelope FOR you to save the proofs of purchase! Very kind and convenient. Also they offer a savings card for there store for every 5 or so dollars you spend they punch the card– when it’s filled you receive $ 5 back in the store!
Love it. love it love it.
Best people!

This is a business I root for. It is small, but packed full of passion.
I go there for dog and cat food, but they also have fish and reptile (?) supplies, birds and adoptable kittens.
They know way too much about pet food, and I love them for it. Nothing but quality items here.
They can turn you on to the perfect pet chow for your beasts at any budget. And they will give you ample samples to find the one that works.