The Home Depot

I want to warn other consumers about this Home Depot. The are completely unreliable. I ordered vertical blinds last summer, and my order was delivered WRONG 4 times. Wrong length. Wrong color. Wrong width. I ordered them correctly, Home Depot messed them up 4 times and I had to keep reordering them. It was ridiculous. I gave them another chance (I can’t imagine why), and I scheduled a closet makeover appointment with them. I have waited 2 weeks, and they just called to «reschedule» my appointment for tomorrow. They put me on hold for 5 minutes while they looked for a calendar… seriously, who calls to reschedule an event without having a calendar on hand! I hung up on them. I have no confidence in Home Depot whatsoever!!!

Great staff, very friendly people across all the departments. Went to rent a truck the other night and although the line was long it moved along and employees at the counter making eye contact and thinking us for being patient.
Store manager was in the front entrance greeting people and asking them if they needed help, which is always a pleasure to see someone not hiding out in their office. Overall consistently good experiences even when they’re really busy on the weekends.

I went to the paint department tonight to get a couple of samples. My first indication that it might not be the greatest experience was the amount of time the two employees chatted while I stood there waiting before they make knowledge me. The gentleman was cleaning something up and the lady was basically… Well, chatting with him. They weren’t finishing an actual business discussion, just chatting about their day. Anyway, she finally did come over. So, we discussed a few different paint colors and I referred to the lighter one, and then she pointed to and obviously darker one and said «well, this one is the lighter one.» I finally figured out that she meant the lighter one used more pigment, but it was a lighter pigment so to me, it was a lighter paint. I covered up all the numbers and the other surrounding colors and said which one of these two do you think looks darker? She said «well, this one, but because it’s blue.»
Suffice to say her attitude was that I didn’t know much and I left feeling like I knew even less. I don’t really feel that that is the Home Depot’s goal, right?

Just waited 45 min for help. They assured me some one was going to meet me in the aisle. After 30 min I called the front desk, she said you are still waiting?! Said manager would be over never came. I went back to desk 15 min later. She explained only one person in mill works at this time and he was working on an order. REALLY could have said that 45 min ago.
I asked for the corporate number, she was looking in The computer for several minutes, I thanked her for her time and said I will look it up at home.

I set up an appointment to have someone come and discuss refacing my kitchen cabinets at 12:30 on a Saturday May 30. I waited until 12:45 and called just to find out they were not coming. They said everything else was full and would have to reschedule. I had already changed my plans and this was the better day for me. The person didn’t want to help so I canceled the request and will find someone else who is dependable. They do need an attitude adjustment and offer better customer service. Will never try to order from them again.

This is the big store they got alot to choose from in here. The store has pretty much everything you need for you home.
The smaller stores are very limited cause of the amount of space. That is not the case here. The lighting department has tons of inside and outside Lights to choose. There is also a ton of different ceiling fans to pick. The outside garden is also huge. Everthing from plants to pavers.
The only problem is the parking lot is on the small side. The week days there is plenty of space. But on the weekend it can be tuff to find a spot.
But the staff is great here also. They always help you with your needs.

This review is specifically for the kitchen design department. We had an appt. with Richard, a decorated Thomasville «designer.» While he was late with our appt. due to consulting with another Home Depot employee, we were OK with that. We had all measurements that we used with our appt. with Lowes (and received an accurate quote), and despite this info and additional pictures provided to the designer, he was stalling, waiting for us to leave and return at another time with additional door measurements. He said he could not design the kitchen without additional measurements. We were there to get a price and told him so and we would not return. You could tell he had something else he wanted to do, like a break or another appt. or he was late for something. At this point, he proceeded to do the kitchen design with an attitude. Needless to say, Home Depot lost a sale due to unprofessional employee conduct.

–I come here about once a week. It’s a typical Home Depot, but I think the employees are a little more knowledgeable than some of the other locations or Lowes that I have been to. In particular there is a guy in plumbing that knows his stuff and some customers make it a point to get his opinion. Other knowledgeable staff are in Garden, electric, paint, and lumber. The cashier ladies are real nice.
–The prices are on par with Walmart. I found this out when I was doing comparison shopping on gas cans. Those SOB’s cost an arm and a leg. So door push brooms. Their best values are the stuff in the front and in the holiday sections. They also have good deals on their generic brand which is very high quality and cheap — such as their new huge plastic «tough» storage bins which are an amazing value at 9 or 10 bucks. If something is massively expensive try amazon prime which probably has it.
–The parking lot is always a frustration — it’s always packed and I have to park far away. The bathrooms are good here — kinda counter-​intuitive for a construction worker place.
–Couple other handy tips — 1) you can get keys cut here 2) if you bring in a color sample, they can put it on a scanner and give you an exact matching paint by mixing several colors. 3) checkout gives you an option to pay with paypal and also option to have receipt emailed. 4) don’t try to scam on refunds — they have a video camera that zooms in on your face. 5) If you need a piece of wood they’ll cut it into different sizes for you 6) out front is a station that has twine you can use for tie-​downs on trunks or roofs.

I just had to share my experience with you guys and the handyman, do it yourselfer general public. My wife and I recently purchased a house in Lake Worth. Not really a fixer upper but definitely in need of a makeover. At this time we’re ready to begin painting the interior rooms. My wife and I headed over to this HD location to pick out colors and get started painting a couple of rooms at a time. Alex at the paint counter was so helpful. He helped us picking out the quality base paint, mixed the custom colors we selected and went out of his way helping us selecting the necessary rollers, brushes and all that was needed for us to get started painting. We were very pleased the kind of customer service we received from Alex. I’m very much impressed. Alex, we’ll see you again!

Went in looking with the items I had in mind, immediately found them thanks to the large signs hanging from the ceiling (I was offered assistance, but I declined) and I was on my way.
One of my items rang up higher than the sticker price, and when I brought this to the young woman’s attention, she shrugged it off. After my receipt was printed, she pointed out the price and I, again, said «That’s not what the sticker said where I found it.»
She replies, «Oh, I could have adjusted that for you. I’m sorry.»
A little too late, huh. Thanks.
Nice location, I was offered assistance twice, and the checkout process was quick and friendly.

I wanted to buy a shower enclosure door. The associate special ordered it because it was out of stock at the store. When I went to check out at customer service, I noticed the order was for the wrong kind of glass. The associate canceled the order and ordered one he said was correct. I didn’t notice that this time he had ordered the wrong kind of handles. I found the error after I got home and called the 800-​number. They canceled the order but I was charged over $ 450 anyway. I searched their website and found the correct door was in stock in another Home Depot not far from home. I ordered it online myself and had it picked it up at the store. A week later I got an email telling me to come and pick up the wrong door they ordered at the first store. I called the store. They returned the door and sent a credit to my account. No apology; no regrets. I still have to lay out the $ 450 or I’ll have to pay interest for it on my credit card. The credit will come on the next bill. By the way the door with the right glass and the right handles was $ 90 less expensive than the wrong one they charged me for.
If they don’t have it in stock at your local Home Depot follow their advice. Do it yourself!

Overall this is a nice store with friendly customer service; however, I find that most of the employees are not very knowledgeable. Go in knowing what you need; it’s likely there. They can help you find it, but that is about it. Don’t get me wrong, I have had a few help me and teach me a thing or two about projects I was about to take on, but I have also been greeted by more than one blank stare when asking which product would be best to use when doing a project. I’m also VERY often told it will be too hard for me. which gets annoying, since I’ve remodeled most of my house on my own, with the exception of electrical and plumbing work. Just remember, nothing is «too hard» when you have the right instructions. Find them online… and then find the supplies you need at Home Depot!

Nice store, friendly staff and I always find what I need here. Will continue to go back for all my projects.

You’d think all Home Depot stores are equal– they’re not. I have been to 5 in the area over the last few days, and while they’re all good– nothing compares to the amazing customer service I received at this location.
Thank you, Steven (in Kitchen and Bath) for all of the help and for saving me the trips to another 5 HD’s.

Great store. Friendly folks!

Ah, I’m not a fan of fixing things, but I do know where to go in case something needs to get repaired. Home Depot is a miracle worker when a problem arises that can easily be fixed. Must I say that being a landlord can cause unexpected trips here as well. May the next tenant be a great one and save the visit.