Reliance Property Management

Property owners BEWARE! Do NOT use this company to handle your rental. Alan Boyer is the owner/​agent and will lie to you. He handled my in-​laws home when they could no longer live alone. In the contract he gives you, he will promise to check on the renters and the property. It will never happen. The first renters were operating a pot growing business. They got busted when one of the neighbors called the police. Alan went to collect the rent when they failed to pay rent… after 2 months. The second renters were hoarders. Pets were not allowed but they had 2 large dogs, a cat, a python, and an aquarium. The yard was suppose to be maintained. We were not able to do any checking of our own because of distance. That is what we hired Alan to do. The house requires a lot of repairs now before we could sell it. When confronting Alan, all he could say ‚“Well it does feel messy.” Oh yeah… animal feces throughout the entire house, broken windows and screens, damaged wood floors and cabinets and on and on. Alan told us we should be happy we got the rental money considering the dated look of the home. Yes the house is dated, but it was clean and taken care of. We were shocked at the condition it was in. This business only cares about making their money, not about you or your property. Take your business elsewhere. He is a shady businessman. Just look at the ratings. A zero rating is not possible… hence 1

They need to fire Alicia Jeffords. She is unhelpful to say the least. I will purposely not look at any of their available properties anymore because of Alicia Jeffords. I applied to some of their properties however, I did not hear back from Alicia Jeffords until 2 – 3 weeks later. There was no response to emails or voicemails. Not even a quick message to tell me that the apartments may not still be available.
I ended up having to call another woman who is part of the Reliance team (but was not the leasing manager for the apartments I was looking at) to receive any information at all.
If Reliance decides to let Alicia Jeffords go I would definitely look at their properties again. However, at this point, she is terrible for their business and I will be sure to let people know the terrible experience I had with this property management.

I lived in a 2 bedroom apartment for a year. Fair price, but you get ripped off with your security deposit, and be prepared to get charged for things not included in their move-​out checklist. The unit had mold on the walls when we moved in and was pretty shabby to begin with.
Maintenance is not a priority with them. Keys broke in our lock 4 separate times, and they refused to change the lock to one that wouldn’t break keys. My key broke on the first day living there.
If you rent through RPM, expect to get over charged, and you risk getting charged for damage already done in the apartment.
Not a pleasant experience, would never rent from again and would never recommend.

I would not recommend this property management company to anyone. We were tenants for two years, never missed a rent payment, more often than not were early with our rent, never requested any maintenance for anything. We found out the homeowner was wishing to sell the house, not a problem, so we thought we would be accommodating and looked to terminate our lease a month early, that was not acceptable, unless we could have people view the house the last month while we were living there, no thank you. Once we gave our written notice, we requested a list of things that needed to be done from a cleaning perspective to receive our initial $ 2500 deposit back in full. Once we vacated the property, my wife hired a professional cleaner to clean the house from top to bottom, much like a builder would do before presenting the house to a new owner, nothing in the list mentioned cleaning the carpets, so we did not. Not only did we have to question the time element in getting our money back, they consistently were evasive about the subject. One, the monies should have been put in an escrow account, not rely on the homeowner to return the funds, where is the protection for the renter in that situation. Once we finally received our deposit back, they nickel and dimed us for $ 125 for paint and drywall repairs that I have no clue existed, as it was only my wife and myself residing there, and another $ 275 for carpet cleaning. If you elect to use this property management company, I would demand your deposit be put in escrow to protect your interest, and get a full written explanation of what will be required about cleaning before you ever move in. Giving you a list to adhere to, and then adding the carpet cleaning after the fact is second rate, and that is about as good a remark as I could give this firm. If I could give them zero stars I would. Dot your eyes, and cross your tees. It is all about the homeowner, and no concerns at all for the tenants. The owner’s name is Alan Boyer, he is a suede shoe fast talker, that I did not nor do not trust any further than I can throw him. His personnel in his office have a very condescending attitude about themselves, and found them quite unhelpful most times. Enter at your own risk with this company, it is all about them.

THESE PEOPLE SUCK!!!
At first they were all helpful and responsive to my maintenance requests (old windows losing their insulation, bugs coming through the bedroom window constantly, ants all over my kitchen, the sliding door totally off the track and missing a part).
They came and fixed everything (or tried to) the first time, anything after that, FORGET IT! I called weekly to follow up on my calls after that and left messages and sent emails FOR TWO MONTHS with NO REPONSE FROM MAINTENANCE WHATSOEVER! I was starting to get paranoid that maybe I was getting kicked out and they didnt care anymore. I even asked! Apparently they’ve all «come to a decision» that I dont need those items fixed but I was NEVER informed of the decision.
I also tried to renew my lease again because I took care of most of the problems myself but they WOULD NOT let me do that, they MADE ME go month to month because «I wasnt happy with the place». I believe Im adult enough to make that decision on my own thankyouverymuch.
Now that I’m moved out, I guess I didnt «clean the place» well enough so they’re taking that out of my deposit, now they’re asking about some paint cans that were in the storage that I had NO CLUE what they were except that they were big tubs taking space in my outside storage so I threw them out! They didnt tell me they were there, what they were or not to throw them. They dared ask me «if I took them», right… to do what!!! GRRRRRRRRRR if you can avoid these people, I’d do it. If you dont have too many requests or need any sort of attention to your rental, then this place may work just fine for you.

Well I’m back in a Reliance property and still happy with them! I have a big apartment at a great price in a great neighborhood. My building is quiet and the neighbors are nice, and it’s very pet friendly. Maintenance is really good about fixing most things, though I am knocking off a star because we do not agree on whether my broken storm window is urgent or can wait until spring. My apartment is dark, but that’s not their fault, and I pay less than my neighbors because of it. Overall, I’m really happy with my decision to move in.

If I could give this company 0 stars I would. They were very shady right from the beginning. Advertising a duplex for 850.00 a month and after my brother and I had been living there for 2 weeks claimed they had made a mistake and upped the rent another 100.00 dollars. Classic bait and switch. 1 yr later when we had decided to move out we called the company and gave them a 30+ day notice. They said every things was good and requested we clean up the house even though they charge a non refundable 200.00 dollar deposit for cleaning. We complied and made sure the apt was in great shape before left. 2 months after living in our new place we were served with court papers because Reliance was SUEING us for another months rent stating we did not give them the type of notice they wanted, even though the lease explicitly says 30 day notice, but does not specify of what nature. These guys are creeps, don’t do business with them.

I love this company! Management is very flexible and is willing to work with you where you are in your life. I have been renting with them for over 5 years now, but I am in the beginning stages of moving and I have been trying to find anything that is a better deal than what I already have. No luck. I just looked for a different property on the Reliance Property Management website and I think I found a new home!
No Application fee. Pet Deposit is $ 100!!! I looked at some places that were going to charge me a $ 400 pet deposit plus a pet rent of $ 15 a month, I said that that was high and they told me it was standard! Yikes! For now I am sticking with Reliance.