Ace Hardware In Lafayette

Had previously purchased all-​in-​one grass sead, not the ace brand. Worked great. Went back on 3÷2÷16, there was a sale on the ace brand all-​in-​one grass seed. Spoke to two employees at the time of purchase to ask them their opinion on the ace brand of grass seed. They said they didn’t know because I use the other brand that I had previously purchased, but since it was on sale why not try it and if it doesn’t work bring the receipt back. Because it’s an ace brand they say they stick behind their product. I question because I obviously would not have the product since it’s grass seed, they said not to worry. Jump to today where the sea did not take, brought the receipt back and was now told since I did not have the bag or the product I cannot get a refund. I explained that I just wanted to purchase a bag of the previous seed that I had used and and then I have the receipt, as I would as it was explained to me was all I need to bring back, since I know my purchase was grassy that is now on the lawn and not growing. They refused to give me an exchange or return anything.

Bought 4 LED light bulbs for my kitchen at my «go to» Walnut Creek Ace store on Mt. Diablo Blvd. The cost was $ 12 each. I needed 2 more and WC was out, so I dropped by the Lafayette Ace. The exact same bulbs were $ 18 each. I received a slight break because they were having a 20% off bag sale. I spoke to the manager about the price discrepancy and he let me know that Ace Hardware stores are all independent and pricing is up to the individual stores. This policy is ludicrous.
Check some of the other reviews for this store. Others will tell you the same thing about pricing. This store definitely enforces the «LaMorinda mark up»!

Just moved to the neighborhood and found the staff was super helpful and I left with everything I needed!

The staff at Ace stores are always extremely helpful and friendly and this case is no different. The store itself is super tidy and the aisles are all well marked (but chances are someone will just help you find something before you can even venture down the aisles).

I really like the local Ace Hardware store in Lafayette. The staff is very friendly and very helpful. Anytime I walk in, I am greeted and asked if I need some help. They are very knowledgeable on many home and repair topics. Have really appreciated their assistance many times.
Prices are a little higher that the big box stores, but save the trip to Walnut Creek Home Depot or Concord Lowes. I like supporting my local Lafayette businesses and will continue to do so.
Check them out when you need something for your residence or weekend chores. Very nice shopping experience as store is staffed with some real overall experts.

Love this hardware store! The most friendly and knowledgeable staff. Every visit I have had there they recommend the most efficient solution rather than the most expensive. They have everything you would need to get the jobs around the house done!

The worst Ace hardware ever! The staff was very rude. We went there specifically for their great selection of wind toys. However, they were way overpriced and then when I asked 3 staff members if they had any wrapped in the back they all said something different. Finally a grumpy old man at the «help desk» rudely said «all we have is what’s out there.» Why would anyone pay $ 50 for a wind toy that’s already been used/​out in the elements? I made a special trip out to Lafayette and totally regret it. I will never be back. I’m sure I can find what I wanted on Amazon.

Horrible customer experience and Loyalty program…
I’d give a zero if I could after this experience, none of the positive will outweigh this.
Need to voice out a horrible customer experience/​loyalty program you folks have. I had a coupon for $ 3.00 off propane refill/​exchange without an expiration date and the store refused it and stated the exp. was on the other portion of the coupon sheet and not on the coupon itself, well i do not have that other portion as the coupon is all i wanted to keep. Who does that? Do you know of any coupons out there that have the exp. not on the coupon itself? Anyhow, I spoke to both Managers (David and David) and they were like «huh», «oh yeah but it expired»! How does a coupon w/​o an expiration date expire? Someone on your loyalty program screwed up, not the consumers fault and they left me feeling really sour. Honestly, they should have honored the coupon plus they sucked me into the propane exchange program which is sucking money from my pocket… Cheaper to have your own tank and fill at Cresco or Valero.

Take your gold card… these guys are pricing products so high you can afford to drive to Home Depot or shop on Amazon. I went in here to purchase a countersink that I can buy at Amazon or Home Depot for $ 6.00. I was shocked when I was charged $ 11.99. Don’t let them tell you that they are a small store. Ace buys in bulk just like the big box stores.
BE CAREFUL YOU ARE GOING TO GET RIPPED OFF!!!

THey have most anything you want and all the staff is friendly and very helpful

I concur in numerous other reviews stating that this store has a pretty decent assortment of hardware inventory, good for a grab in a pinch when time is a priority. But the cost of items vs. the large home centers is almost always at a significant premium. Advice is better for the newbs, however, and service is much more prompt as well if that is what you need. They are trying to fill huge shoes since the hardware God of Lamorinda (no the World!), Bruce, retired !! We MISS YOU BRUCE !!! Looking at your photo here breaks my heart. :(Hope you’re enjoying life though… Larry

I enjoy going to this well stocked, pleasantly staffed store for various hardware & household needs. They usually have what I need and offer advice when needed.
It is conveniently located but parking can be tricky at times. That’s why I ride my bicycle when possible.

David H. (Heinz) is my hero! I needed a slider kit with lift so I could move some heavy items and many of the Ace stores were showing they were available to pick up in store but it turned out they really weren’t there and would have to be ordered from the warehouse (and I wouldn’t be able to get them until Wed.) I was not happy…
I wanted to do my project before the weekend was over; it was really important. David searched for the product number on the Internet and then picked up the phone and called around to other Ace stores until he found one that had the kit in its inventory.
Then, he called me back within an hour and told me where I could go pick it up right away! Because of his caring and hard work, I was able to get the kit and get my project finished as I’d hoped.
David really went above and beyond for me and I really appreciate it. THAT was FIVE STAR service!

I am tool illiterate if there is such a thing. I was in and out in no time thanks to Jeff. He was so helpful and didn’t roll his eyes and my complete lack of tool understanding. Great little nearby store for all things hardware.

I found the one staff member I dealt with to be helpful, but rat and mouse traps and poison were literally 400% the cost they are at a certain big box store. Eames Ace hardware has much better prices for a similarly small store. Just because this place is in Lafayette doesn’t justify their big markup.

I cannot imagine anything less than 5 stars for these guys. I have been running to Ace Hardware in Lafayette, CA for every possible household problem a home owner might encounter. For a number of years.
I agree with other posts that BRUCE can solve any problem you bring to him. He is a fountain of information. Odd ball situations. He has the solution.
And today I returned with an artist’s paint box and I had a 30 min. repair service by OLIVER who painstakingly replaced wing nuts and screws until the lid moved properly. THEY DO NOT DO ON SITE REPAIRS but the situation just got a little complicated this time. They want to get it right.
All to say, I would be lost without my Ace in the hole. Sorry. I am just so happy I have a ‘go to’ place as wonderful as this ACE HARDWARE IN LAFAYETTE. CA !!! It restores my faith knowing some businesses still
care about the customer.
Forever faiithful to the Friendly Hardware Man in my neighborhood.

Recently my dolly had a flat so I wheeled it into Ace Hardware to find a new tire to fit it. Anyway, the man tells me he thinks my tire is fine and recommends a way to fix the flat for free (which I did).
He could of just sold me something I didn’t need, to get money out of me, but was HONEST and helpful instead. What more could a customer ask for?

Bruce is a wizard with an encyclopedia-​like knowledge base. Staff is always friendly.
Parking tight at times.

Last week my left tail light decided to do battle with the garage door.
Well, it won. My garage door is dented and the little punk even decided to chip off a piece of the wood frame!
But the victory was not won without some heavy casualties. With a heavy heart I had to say goodbye to my tail light COVER and ready myself to part with major $$$ for a replacement cover in the future.
I’m still searching for a replacement cover, but in the mean time I was able to grab red tail light tape for $ 2.99+tax from this AMAZING Ace Hardware.
It was a rainy, overcast weekday morning and I wasn’t in a rush so I decided to head to the very back corner of the store and just browse aisle by aisle. Inside the store there is a main aisle of sorts that forks off into two directions at the end. Well, I caught a glimpse of two sales associates on the left side so I quickly turned right hoping to avoid any contact and the possibility of having to ask for tail light tape… which just shouts, «Bad driver!» And for the record, I am not a bad driver. I am an Asian female driver. I know some of you think that the two are interchangeable and synonymous … just be quiet.
Anywho, just as I turned my back to them I heard the most dreaded phrase any ‘just browsing’ shopper can hear, «Can I help you find something?» Shoot man dang.
I turned around and quietly asked, «Um… do you have any red tail light tape?»
The guy paused for a moment, to CLEARLY call me a ‘bad Asian female driver’ in his head, before he said, «Yeah, I think we have some this way.» To make matters worse, he walks back towards an aisle RIGHT NEAR the entrance. Did I forget to mention that «hardware store illiterate» is my middle name?
In seconds he grabs me my red tail light tape of shame and I can only mutter a weak «Thank you».
Now that I have recovered from my self-​inflicted trauma… I can voice a louder and more articulate THANK YOU to Ace Hardware. When I break my other tail light cover I’ll be back =)

This particular Ace hardware is stocked with everything you might need, plus friendly people.
Because Lafayette is so small, there really aren’t many other places to grab the essentials we all need. You can pick up everything from paint, to lightbulbs — all the usual hardware supplies.
What makes this location so great are the people. They are friendly, and always happy to assist you. One thing that many people don’t know about is the annex, a block to the right. Here, Ace has assembled a showroom of BBQs and patio accessories — so don’t overlook this!