Triton Air

Eric the technician worked hard, efficiently, and effectively. He was clear in all his communications with me regarding the work and the pricing. Recommended.

Triton installed a new furnace nearly a decade ago, and it had slipped my mind to ever have it serviced. Luis came over the next day and took everything apart, cleaned every conceivable part, and put it all back together for a very reasonable fee. He was professional, intelligent, and valued our time. Clean work, super attentive, and punctual. I’d recommend Luis and the rest of the Triton team in a heartbeat!

Wow! Egan and Gary installed our new furnace and we couldn’t be more pleased. The new equipment is such an improvement over what we had, i.e. quieter, more efficient and new! But the icing on the cake was the professionalism, courtesy and efficiency of Egan and Gary. These two young men are terrific ambassadors of Triton Air and I am now a «walking billboard» for your company and these two in particular.

This company is just wonderful. Responsive, concerned & honest. The project manager gave me information, options and choices. Never a hard sell. Sensitive to our needs time wise. Moved up the installation time in consideration of the cold weather. Installers were tidy, clean and effective. Couldn’t be more satisfied. Thank you Triton. Highly recommended.

Very good service. Was very up front with what it would cost before doing anything. m
Tech was on time with the curtesy call, prior to coming.
In one word, Excellent!

I made an appointment to have Triton Air come out and bid a new AC system through the Costco program. All I can say is that I am thoroughly impressed by the professionalism and honesty exhibited by John J. at Triton.
I am not certain that I will end up needing a brand new system; but if I do, Triton has certainly earned my trust as a customer. Thanks, John!

These guys are great! I’ve used Triton Air at 2 separate properties over the years, and they’ve done a great job at both places. Very professional and every technician has been very friendly. They arrived on time, did quality work, and didn’t leave a mess. I highly recommend.

These guys do horrible work. Not only were they rude, they bumbled around the job, made a mess and only one of them marginally seemed to know anything about HVAC. I regret ever working with them and would never never never repeat that mistake. Whatever you do, avoid working with this business.

I originally gave this company a one star rating and I have changed it to a 5 star! The owner personally contacted me and made my situation 100% right. Many circumstances for this situation. Mike also told me that they take a lot of pride in the types of parts they provide so that they do not break and last a long time. Our Air went out at the height of a heat wave and there were also glitches in their phone system that have been rectified. It takes a lot for a company and an owner to call and want to do what it takes to make a customer happy. I can really appreciate that and I truly appreciate the steps Triton Air took to make it right! Thank you!

As I stated earlier I ordered the part online from Grainger and it arrived this morning. Had the capacitor hooked up and the cover closed in 5 minutes. Turned the breaker back on, turned on the AC from the thermostat and it fired right up. If you can change a battery in your remote you can change the capacitor. If I could give negative stars to Triton I would.

Nate from Triton came out the other day. Experience went great, called in advance, very polite, installed replacement thermostat, serviced AC/​Heater quickly, provided a few recommendations and off he went.
I definitely recommend Triton and will have them back again as necessary!

I would highly recommend these guys. They are very honest and dont take advantage of you during the hot summer months like some other guys. I called these guys for a second opinion after COLE AC repair told me I had to replace my unit and a tech from Triton came out and determined that it was just the thermostat and saved me thousands of dollars. Very friendly and these dug

My AC stopped working on Saturday and I made a few calls from past companies I have used and Triton thankfully was the ONLY company who not only had the call forwarded to a mechanic (rather than go into a voice mail) but offered to come on Sunday. Nate was professional and fixed my problem. I was told up front about a Sunday up-​charge and was fine with it. I was thrilled that they were able to fix the unit within 30 minutes as my thermostat was reading 89. Triton Air now has any future business of mine.

We recently had our furnace replaced and a new air conditioning unit installed. Despite a heavy work load with the current heat wave, they got John out to our home quickly for a quote. He was very professional and informative; walking us through the necessary upgrades in our home and helping us select what units would best suit our needs. The quote he put together was very detailed and easy to understand, and the pricing was competitive. The installers, Brian and Aaron, were also very friendly and professional. They took great care and the pride they have in their work is obvious. During the install it came to light that the builder had taken several short-​cuts and the guys took the initiative to fix all of the problems at no extra charge to ensure that everything was brought up to code and our home was configured in the most efficient manner possible. Brian and Aaron went above and beyond expectations and provided the highest level of customer service we’ve ever experienced. We wouldn’t hesitate to recommend Triton Air for any HVAC needs you might have, and will be using them for all our future needs. It’s nice to know that this level of customer service still exists.

Ooooohhh Triton Air how we love thee. Let us count the ways.
1. Prompt Service. Self explanatory
2. Friendly Staff. They are always smiling. Seriously. It even sounds like they’re smiling on the phone.
3. Knowledgeable staff. They always have an answer and if it isn’t right that moment, they’ll find a way to resolve the issues.
4. They work with our budget. Either allowing us to pay with a credit card or pay in installments since we are a commercial account or even look for cheaper alternatives.
5. They’re vampires. Or they’re just workhorses. They’ll help us after hours and weekends when our equipment typically like to fail.
6. They make us feel important. Even though there might be a larger account in need of service, we don’t get swept under the rug. We still are a priority to them.
7. They return phone calls. Which is good business and its amazing how many bad businesses that don’t bother to even return voicemails.
8. Mike & Kim are hands on. It’s great to see owners still be active in their business and make house calls and answer phones. It really makes a difference. I don’t have to talk to a machine or have some punk kid that doesn’t care and just wants to clock-​out (they don’t employ punk kids).
So thank you Triton Air for your superior service. It really goes a long way. Especially for a small family owned taco stand, we appreciate it.

Greg from Triton Air came within the promised time window, and he was very thorough and informative throughout fixing our heater. Stayed a bit extra and went above and beyond to make sure everything was right. He was pleasant, professional, and a joy to work with. Kudos!

Couldn’t believe how difficult it was to find a company that would 1) service Long Beach and 2) service a floor furnace. You’d think with how common they are it would be no problem… but Triton was my 6^th call, and with a cold front on the horizon I was so relieved when their answers to both of these questions was «Yes»!
From the first contact I had with Triton on the phone to the service technician, everyone was friendly, very knowledgeable and took their time to make sure all of my questions were answered. The cost, although more than I was hoping for, was very reasonable I feel; we needed several of the original parts replaced due to age and the access from under the house was a bit of a challenge. Our service tech, Byron, was the best and didn’t blink an eye at all of the challenges he encountered.
Now we’re warm and I have Triton in my book as my go-​to for any future heating needs (although I hope we are all set for a while ;)

***** PREVIEW: A SILVER LINING IN THE CRACK *****
We had Triton Air out for an inexpensive service call. Our heater had progressively failed going into a third winter. It’d sporadically run, after resets, for a few minutes and remain off. Owner and President, Mike Nicolai, identified that problem as a faulty control module; moreover, he found a crack in the heat exchanger — a potentially dangerous source of carbon monoxide (a leading cause of accidental poisoning), remarking «it’s a good thing it kept shutting off!»
***** CONCLUSION: TRUE TO THEIR MOTTO *****
Triton Air’s motto is «Same day service at a fair price is our goal.» That’s exactly what we received from their team, and more.
In a single day, two technicians (Brian E. and Jeramy) did a great job: laid floor protection; disassembled/​hauled off our old furnace for recycling; prepared the furnace platform; installed our new heater, extending the gas line for earthquake safety; installed a safety shut off; discovered/​replaced the system’s UNGROUNDED 120v male power cord; fabricated/​sealed/​insulated sheetmetal transitions to the existing assembly; adapted the wiring; installed/​secured a new 4″ non-​corrosive/​high-​density PVC flue vent; cycled/​tested all functionality; explained PM; cleaned all work areas; and asked if they could help with anything else.
We asked them to look at a wall’s vent cover, opposite the blower, that rattled noisily with any airflow. Removing the cover exposed the primary cause: an 8″-diameter duct was reduced to 4″ near the opening! [In the fluid dynamics of a horizontal device, velocity increases as cross-​sectional area (and static pressure) decreases. Air was forced through the vent too fast.] We declined an offer to return/​correct this and any similar issues. Brian graciously applied foam/​rubber buffers between the vent cover and opening, somewhat reducing the rattle and noise.
A city inspector approved the work a few days later, and Mike Nicolai stopped by to do a QA follow-​up, not only on the work — but inquiring on his team’s professionalism and any feedback to improve any part of the process. Very impressive!
***** OVERVIEW: HIGH EFFICIENCY + CREDITS = LOW COST *****
The cracked heat exchanger was irreparable; I believe Mike was required by law to report it. He explained advantages of higher-​efficiency furnaces, made recommendations, and informed us of the (at that time) significant federal «energy efficient tax credit» along with local utility credits. We purchased and had installed through Triton Air a new unit (they deducted the service call from the price), and scheduled an install in a couple weeks to allow time for furnace shipping and our getting a city «mechanical permit» needed for such repair. The price was fair; and the credits cut it by a third!
[FYI: the 2009 – 2010 tax credit was 30% of the cost, up to a maximum of $ 1500, for new furnaces with a minimum rating of 90% efficient. Sadly, in 2011 this was reduced to only 10%, up to a maximum of $ 500, with FURNACES ONLY ALLOWED a $ 200 credit on units with a minimum rating of 95% efficient! The final indignity: 2011’s tax credit can’t be used if prior years’ were (no double-​dipping).]
Our new unit was 95% efficient, two-​stage (designed to create more even temperature between rooms and quieter burner operation), and variable speed (two motors, a blower and inducer, providing the lowest electrical costs and quieter operation). It has a LIFETIME WARRANTY on the stainless steel heat exchanger (the defect in our old unit) and 10-​year parts warranty.
***** INTRODUCTION: FIRED UP WITH NO HEAT TO GO *****
Our prior PM work was done by a good HVAC technician who’d years earlier installed the A/​C unit, but since retired. The tech sent out by the firm he recommended was incompetent in numerous ways, resulting in frustration and procrastination on our part. We’d toughed-​it-​out through two winters, but didn’t want to continue doing so.
As often happens, serendipity struck. As winter began in 2009, we were visiting «Fired Up» in San Clemente, a paint-​your-​own ceramics studio with a fun and dynamic owner (Sarah) and environment (especially for kids). The temperature dropped quickly with the sunset, so we asked Sarah if she’d turn on the heat. The old furnace wouldn’t start; «Fired Up» resides in an Olé Hanson historical home built circa 1920 – 1940.
Sarah phoned her nearby HVAC guy, a customer with young children who frequented her business. Mike Nicolai arrived in a few minutes with his gear, found a loose wire, and the heater was on. Being easy-​going and friendly, we explained our issue. He told us he owned a local HVAC company, serviced all of Orange County (and beyond), gave us his card, and offered to come by and have a look. The rest is history (i.e. wraps around to and continues at the beginning of this review).