Quest Diagnostics

I brought my 8 year old daughter here for a blood draw, to find only one staff member manning the office, the wait was an hour. I kind of felt sorry for that staff member doing everything by herself, she explained they were short staffed, which I can imagine leads to frustration on the part of the employee (being under pressure), and for the long waiting customers. Once we were called up though, she (Mesha) tried to be helpful with my daughter, who was very scared. She gave a friendly, gentle explanation, and did a great job with the needle.

This was the best lab experience I’ve ever had! I walked in (no appointment) to take my gestational diabetes test. The office was completely empty with the exception of 2 employees that were very friendly and welcoming. Within a few minutes I was all set and had my glucose drink. I had to wait an hour for my blood draw (a normal part of the GD test), and the employees continued to talk with me and made me feel comfortable the entire time.
When it was time for my blood draw I was a little nervous. I have extremely tiny and fragile veins that burst easily. Every phlebotomist I’ve ever had in the past has had to stick me multiple times to find a vein, and I always leave with multiple bruises from burst veins. That was not the case this time! From the time I sat in the chair it took less than a minute for my phlebotomist to find a vein, stick me, draw blood, and put on a band-​aid. No digging, no multiple sticks, no burst veins or bruises. It was the fastest blood draw and best phlebotomist I’ve ever had.

The staff at la Mesa California location are rude and disrespectful. I did not appreciate the eye rolling by the phlebomist when I questioned a policy. She treated me as if I was uneducated and needs to learn better customer service. I will never recommend it return to your faculty. Your staff needs customer training.
I didn’t even want to give it one star but was required. In my opinion it deserves zero stars.

This was the worse experience I’ve ever had at this lab and will never come back. I was a few minutes late for my scheduled appointment and was rudely told now I will have to be a sign in and wait. Once I was called, the rude receptionist told me I would have to give her a credit card and be charged for $ 175.00 in order for my blood to be drawn. I told her I have never paid up front before and my deductible had been met. She just gave me a disgusted look and said that’s how we do it here now. I just left.

This office is definitely one of the best I been to. Better than Lab Corps. Adrianna is very friendly and helpful. I hate blood being drawn and she made my experience nice! She has an A in my books.

This Quest office was one of several on my doctors list of labs. Today was my third time here. I always make an appointment online. Today my appointment was 8:45am. I arrived early, 8:35am, and was given a specimen cup for urine. As soon as I completed that I was taken in for the blood draw. I was actually done and walking out the door at 8:43. It was probably a bit faster today because they already have my ID and insurance information from my previous visits. My previous two visits the wait was less than 5 minutes.
Suggestions:
Make an appointment online: My previous two visits I made the appointment the previous day. (If you walk out of your doctor’s office with your lab paperwork and drive immediately to the lab without an appointment maybe you will have to wait 30 minutes or longer. But for your annual routine tests you can wait a day or two. My doctor ordered the tests last week).
Arrive early. The only downside to this location is the parking is sometimes a challenge. Today there were 10 empty spaces in a row. At other times it can be like Fashion Valley on Christmas Eve. Get there early in case you need to search for a parking spot.

Wish I could give this zero stars. The staff at the front desk are very rude. She gives you the big staredown when you ask a question and responds with an attitude that makes you think she is gonna come over the counter and assault you. The wait is always looooong and the chairs are very uncomfortable. It you like being treated like hated cattle this is the place for you.

Pete is awesome! I go out of my way to go here if I have to get my blood drawn. He is so gentle, friendly and will help you relax. I have tiny veins that people often to struggle to find. He was easily able to find them and then used the butterfly (small kid needle) to make it less painful. He talked to me through the entire things and made it a very quick, painless experience.
Ask for Pete if you go to the Fletcher Parkway location. :)

My phlebotomist was incredible. Iraq war vet. Tons of experience. Knows how NOT to bruise your arm on a blood draw. I didn’t feel anything. The best ever.
Make an appointment though. If you go without one you’ll have to wait. Great free parking, big lot.

I have the option to go here, or several other places. Though it’s a little farther, I choose to go here because of the friendly staff and the short wait times.

They have the worst customer services. The nurse who took my urine sample was very rude and disrespectful.

Having to do a pre-​employment drug test for work, I was told to just «walk-​in.» After an hour of waiting, I FINALLY got my cup! I took about 3 minutes of their time.
(TMI alert: They wouldn’t let me wash my hands until after I initialed a few papers. That pen must be SOOO gross.)
Most of the other guests were having blood work done, which I can only assume takes a lot longer than peeing in a cup.
I think they were understaffed. There was only 3 people working there, and no one was manning the front desk for most of the time.