Geek Squad

LOL at the 1 star reviews! We all know a kid that will debug our computer after watching too much iffy Brazilian Fart Porn, but how about replacing a keyboard in a laptop that was the victim of my rage after the Chargers failed to cover the spread? The Squad ordered my new keyboard and installed it in 2 days all for $ 0 charge (warranty loophole).
WHEN YOU GO– Diagnostics are always where the costs are. Expect that to be the case from any shop. Anytime I have warranty work I wouldn’t hesitate to bring my computer here.

Purchased a ridiculously expensive warranty through best buy/​geek squad which covers 3 computers. Brought my old Mac book in for very simple check of battery and charger (could not charge laptop). Waited in long line (20 min) to speak to a geek who explained to me that he did not have a charger for my Mac and that there was nothing he could do.
The guy was clueless. He could have pulled another battery to help diagnose the problem or pull another charger from store floor.
Def do not recommend wasting time at this particular store.

Horrible customer service: I went there when my screen cracked on my computer to use my warranty for a repair. They told me that that I should pay for a 75 dollar back up drive in case they «erased anything». So i did. My computer was fine and I didn’t need it then 6 months later when my hard drive crashed, I tried to use it and found out they put all my information on a back up drive formatted to windows when I have a macbook. They said they would put a rush order since they had to do their job twice since they couldn’t do it the first time. They said they would have it done the next day. So far it’s been three days and I still haven’t heard from them. This is not the first time I’ve had issues with them. Another time I went in cause my computer was having issues with itunes. They told to buy an expensive viral analysis software so they could find out what’s wrong. Told them no and went to the apple store to find out that it was just a software update. I’ve also had multiple experiences with rudeness, arrogance, and inefficiency. They sometimes seem to have no idea what’s wrong and that’s when they try to sell you stuff you don’t need. I would recommend any alternative other than this service at any location cause I’ve had horrible experiences at at least three.

Came here for assistance with my computer. I was quickly greeted and directed to the Geek Squad line. The wait was about 15 minutes. I was not upset because they will also give me the same attention. I ended up leaving my computer there and it was fixed in a timely manner. Customer service was awesome. Thanks Geek Squad.

I would give them zero stars if I could. I hope I can save someone else from going through what I did. After taking in my computer that was giving me the blue screen of death I was told my hard drive was badly damaged & they were unable to transfer my data to our new IMac we purchased and left with them. I was told my only option was to have it sent out to the lab for $ 250 and from there it would most likely cost me thousands because it would need to be sent to a clean room to recover the data. They told me a majority of the time the estimates are declined because the price is too high. I was completely devastated thinking my computer was done and I lost all my daughter’s baby pictures/​videos. I happened to google a data recovery specialist and found one who came out to my house. He was able to retrieve my data files rather quickly and transfer them over to my new IMac without any problems. My computer did not need to be sent to a clean room as the Geek Squad Associate had told me. His charge for doing so and for coming to my house was $ 125 while the Geek Squad wanted to charge me $ 250 just to have it shipped out/​looked at. He told me that the tools he used to retrieve my data were the same tools sold at Best Buy and he said the Geek Squad could have easily done what he did. I’m so glad I looked somewhere else and wasn’t duped into shipping my computer to their lab and wasting my money.

Update: My laptop is now out again for another 2 – 5 weeks.