ATT Authorized Retailer

I normally do not like to write bad reviews, but I don’t want to see anyone else go through what I have been going through. I bought three phones, and realized they did not work because I did not have service at my place of employment. Four days later I returned the phones and I got my refund. Not a problem. They refunded me for the phones I purchased.
That was two months ago. I am getting a bill from their collection dept. for $ 380.00. I called AT&T and they say… You are correct. you do not have an account with us. The $ 380.00 is just a mix up. Please go to the AT&T authorized dealer and they will call our collections dept.
I went to this place and they said they remember me and they will also take care of it. I am still getting harassing phone calls and letters saying I owe this bill. Normally I would not even worry about it but they can actually put this on my credit report. End result… This has been an unsolved problem as I write this. I went back to sprint with no problem and actually got better service and a better deal than I had before.

Bought a Galaxy S5 Active from these «people». I bought the Active because I’m a kayaker and it has an IP65 rating. That means it’s supposed to be able to be submerged for 30 mins up to 3 feet deep.
I had the phone for four months, I fell in the water, I was in the water for 3 mins max the phone was never deeper than about a foot. The phone failed. I brought it in and ATT refused to honor the IP65 rating and suggested I contact Samsung. Of course ATT expects me to continue paying for my phone that doesn’t work. They have a surprise coming…
Horrible.

Do NOT use this satellite/​contract store. Go to a company store or regret it when you get your bill. We went in to upgrade my daughter’s phone and got all kinds of assurances and promises that were all untrue. Then they added upgrades and insurance packages to my bill without my consent. I’ve spent several HOURS on the phone with ATT fixing the problems and getting credits, though not for everything. Apparently, small claims is filled with complaints from these type of stores.
This store has been reported to AT&T for fraud.

My husband and I stopped in here today with the expectation of paying our AT&T bill in person rather than sending in a check as usual. The reason for this was because we had changed to ATT U-​verse a few months ago and they had sent us a credit card for the $ 150 rebate and we just wanted to put it back into the account. He was told over the phone that if he paid with it over the phone that would be a five dollar and some cents charge to use the card. He thought perhaps if we went in in person they could just swipe the card and use the full amount to pay our bill. The young man who helped us, Casey, was very very nice, but explained that because they were an authorized retailer, not a direct ATT facility, he could not run the card through. I think if we had just been paying a mobile phone bill with a regular credit card he probably could have done it but I didn’t ask about that. I think the whole issue was the fact that it was the rebate card issued by AT&T. He said that we can pay it that way by going into the store in Santee, across from the Costco, or the one on Jamacha road. He even wrote down the addresses for us. So while we left with our mission unaccomplished, I still have to give the store a good rating for how pleasant the employee was to us.
Grossmont Center had never had an AT&T store before which was somewhat inconvenient, so I’m glad there is one now. In fact there is not just one but two in the center now. I don’t understand why there are two stores the same but for people using ATT cell phones I guess that would be a bonus.