Edible Arrangements

I was please with the first order that was picked up at the La Mesa store. But the second order, the delivery was great, I appreciated the text from the delivery saying my order was delivered. But the strawberries were a disappointment, too small & wasn’t ripe enough to eat. Hopefully the fruits will be fresh & ripe to eat, especially when you want to surprise a family member.

I ordered a arrangement that day at 10am, the sales lady was very helpful and actually got me a better deal and used a coupon:) The office who received the arrangement that day at 3pm said it was beautiful and delicious! I would order from them again!

I sent my mom a bouquet of fresh fruit for nurses week. It was supposed to be chocolate covered strawberries in a yellow vase. She brought the vase home and it was blue, and half of the strawberries were not chocolate dipped as they were supposed to be. I then went to visit her office and she hung up the note I had them write to her which was very simple. It was supposed to say, «Happy nurses week! I love you. Love Taylor.» There was a comma between everything. Like who doesn’t know the proper way to use commas, periods, and exclamation points. That’s embarrassing. I sure hope she didn’t think I wrote that. So for one, my order was wrong. Had she not brought it home I wouldn’t have known, and for 2) it was was over priced and the fruit was just OK! I called them to complain, they refunded me partially even though they were convinced it was my fault. Go with someone else I’d say!

Gave them a couple more stars for being able to accommodate me on such short notice.
+my box was ready two hours early
+free 2 hr parking
–the apples weren’t fresh
–I thought mixed fruit boxes had apples, berries, and bananas. I received sweaty apples pineapple hearts and
+ good sized berries
Such a shame because bananas are my favorite.
Overall they had alright service & the fruit was alright. Wish it would’ve been fresher.

Kudos (!!) to manager, Amy at the La Mesa Edible Arrangements! Amy corrected the charge on my purchase. Edible Arrangements in La Mesa will accommodate for the temporary parking problem with 10% off «walk-​in» orders. Great customer service!

Way way way tooooo late on the delivery.
Called and they said they were not busy, and they gave me the estimated arrival time. Took them WAY later to deliver, without a phone call or anything.
Not happy with this service AT ALL.

Seriously. How is this place in business???
It is 7:25 on Mother’s Day!
My husband would frequently buy me arrangements when he was deployed in Afghanistan.
I would do pick up… and well this time.
My husband put an order on 05÷04÷15 for delievery…
I have been expecting them all day (I was even told to stay at home and wait to get them… yeah right.)
To my surprise they were NOT here when I got back from brunch.
My husband called and was told at 3, they are out for delivery…
6pm comes around and still no edible arrangements!
At 7:00 I CALLED the La Mesa location, they SAID your arrangments are at El Cajon and they are putting it together right now… (SHE SAID BECAUSE YOU LIVE IN EL CAJON, IT WAS SENT TO THE EL CAJON LOCATION. MAKES NO SENSE TO ME. I ORDERED FROM LA MESA BLVD, I SHOULD RECIEVE THEM FROM THE LOCATION WE ORDERED THEM FROM… I say this is ridiclous its mothers day and I am getting tossed around… OKAY i get it, Its mothers day but IF THEY ARE SWAMPED BE PREPARED!!! FOR BUSINESS AND LOTS OF IT… anyways I ask for a refund and then I agree to wait it out and call EL CAJON to figure it out… THEN
My husband calls the El Cajon location and they say, La Mesa location is putting my arrangement together!!!
I called myself AGAIN and asked and now a different lady SHAWNA (or whatever) says they were here at the LA MESA LOCATION the whole time!!! & OF COURSE, they are putting it together right now at 7:00!!!
I asked for a refund and was told it will not happen until tomorrow with the manager. Well I paid 99.0 then and there, I sure in the hell want my refund NOW and HERE! I was then told she will get the manager and put me on hold forever so I hung up. My husband called and they hung up on him!!!
I called back and now is the answering machine!!!
IN between all of this they kept on putting me on hold!!!
GREAT BUSINESS PRATICE!!!
Don’t waste your time.
It’s funny thinking back on it, when I used to go pick up my orders years ago… I had to wait atleast 30 minutes… The staff was always friendly but this time is just unacceptable…
Look at most of the reviews and I am not the first to complain!
Great way of letting customers down!!! 4 stars for that!!!
AND NO I am not a competitive company trying to sabotage your company. I am just one pissed off wife!!!

First time ordering really disappointed, I ordered best mom gift set & this order was placed online on Tuesday i called Thursday to CONFIRM the lady asked for my full name said everything was good to go Saturday so i was feeling better about it so excited T H E N Saturday came got delivered at 6:30pm & got delivered To my moms house a plain bowl of melons! I could of done that myself. Nothing dipped in chocolate no bear no Balloon no card are you kidding me called ASAP a nice lady helped said to call tomorrow for delivery time, called today my orders not even made the lady had me on hold for 30 min, kept playing phone tagg 5 times I’m PISSED especially cause i got charged for DELIVERY & EVERYTHING CAME OUT TO BE $ 112.65 !, i work in the industry i know what G O O D customer service is apparently this place doesn’t, the lady kept putting me on hold for over 10 min kept calling me Cindy i can tell she doesn’t even know who she is speaking to and no wonder orders are being sent not correctly , i called her back for like the 8^th time to cancel my order and that she left a note for the owner to give me a call back and she can talk to me about the refund, now they are closed and never got a call back great way to ruin Mother’s Day never ordering here ever again !!!

No star if possible. Mom ordered a couple boxes of dipped fruit for me from this location for Valentine’s Day. I don’t know if they came over a few times and got no answer at the door, but they never even called to say that they were trying to look for me or deliver an order.
A month passed and Mom asked if I got something delivered… an Edible Arrangement maybe? I said no to her in a very confused tone. We both ended up apologizing to one another when it should have been Edible Arrangement apologizing to us.
I calculated her order without the delivery fee to about $ 58.00. They were going to keep her money and withheld a delivery to me. They had her number and they had mine. They eventually delivered it after she called them, but what a terrible business for trying to keep their customer’s money and made no note or mention to it to the person who paid for their service. Shame on you, Edible Arrangement.

This message is for the location in EL CAJON, CA. I think the address listed for LA MESA, CA is incorrect. The girls at this location are so polite they know how to make a customer feel welcomed and comfortable. I was assisted by Stephanie who I believe is a supervisor. She was awesome! I went in to fulfill my sweet tooth and purchase a personal box of chocolate dipped fruit, and out of nowhere She gave me a few goodies for free! I told her she didn’t have to i was going to purchase them regardless but talk about great customer service. I ended up looking through the brochure to place an order for my anniversary coming. Cant wait to receive my sweets soon! Thank You Girls!

I very happy with Edible Arrangements, however, I have tried to have two separate orders delivered from the La Mesa store and they blew it both times. So I will not be able to use them anymore unless my wife moved to another location or another. Not happy again with this location. The best location I have dealt with was the Fashion Valley store and they have fast delivery. La Mesa, slow delivery as well.

PLEASE READ!!!
If I could give negative stars to this place I would… let me tell you about my experience with this Edible Arrangement store.
My husband placed an order on Feb. 11^th to have an arrangment delivered to my office. He was told by the lady at the store that it would be delivered between 11 AM and 12PM on Valentines Day. He even confirmed it with her twice and just to be sure, she told him she was making a note in the system as a reminder. He paid cash and left the store.
Valentines Day arrived and my husband called me to see if I had received anything, I informed him «no???» It was past 12PM and he said to call him when I got it. Hours past and still nothing. Finally, he called me again at 5PM and still nothing!!!
Fed up at this point, he decided to go to the store to see what is the hold up. When he arrived he spoke to the same lady he placed the order from and said, «Hi, I placed an order for Valentines Day for my wife to receive one of your arrangements. It was suppose to be delivered to her office between 11AM and 12PM. Its now past 5PM and she did not receive anything. Why was it not delivered?»
She replied and said, «Hi sir, I remember you and the order you placed. Unfortunatly, deliveries started at 5PM and your order is out for delivery…
Upset at this point he says, „If orders started at 5PM, why did you tell me that it would be delivered earlier…“
She said, „No promises were made.“ He said, „Yes you did because I confimed multipul time with you and I watched you put it in the system!!“
At that point my husband was just wanting to be done so he asked for a refund. She told him that they dont do cash refunds and that a check has to be written!!!
ARE YOU KIDDING ME!!! …on top of that they told him that he had to go to their other location to get the refund bc they dont do it there!!! So he drives down there expecting to get the refund and instead he is told „Why are you at this location, we dont do refunds?“…REALLY!!! SO HE JUST WASTED GAS GOING BACK AND FORTH GETTING THE RUN AROUND!!! on top of that they told him to come back on Monday to claim the refund!
Well Monday came and he was told it was not ready!!!
At that point I called and demanded to speak with the Manager… he was not there and so i gave my contact info and told the lady… who was the same person he placed the order from… to call me Tuesday before 12PM.
BEFORE HANGING UP, SHE TRIED TO MAKE IT SEEM LIKE IT WASNT THERE FAULT THAT I DIDNT GET THE DELIVERY!!!» ARE YOU KIDDING!!!
Well today is Tuesday and he did not call me… So i called the store back and told the lady… same lady… that he did not call me!!!
She said, «I’m sorry the manager is at a different location today.»…my response was, «So did he come in to the store today… She replied, „yes.“
I then said, …“SO HE TOTALLY IGNORED MY MESSAGE AND DECIDED THAT THE CUSTOMER IS NOT IMPORTANT!!!»…WOW SOME CUSTOMER SERVICE!!! ON TOP OF THAT SHE TOLD ME THAT COMPANY POLICY FOR REFUNDS ARE 24 HOURS… I TOLD HER 24 HOURS… ITS BEEN 4 DAYS… SO YOU ARE BREAKING COMPANY POLICY THEN!!!
She then told me to wait on hold while she spoke to the other manager… after waiting on hold for a long time she the told me…“The check will be ready this evening, and i gave the manager your contact number so he can call you.”…
When I was on my way to the store… the manager called me and told me he had the check and i can pick it up tomorrow. I told him F*** NO!!! I am five minutes away and I am picking it up. He then told me he wasnt at that location and I told him I dont care your employee i spoke to said i can pick it up today!!! He told me that he would go to the store and give it to me but it would take 45 minutes… I got there shortly after talking to him and he was there!!! He was lying to me!
FOR THOSE READING THIS BEWARE OF ORDERING FROM HERE IF YOU DONT WANT THE PERSON YOUR SURPRISING TO BE DISAPOINTED… DONT ORDER FROM HERE!!!
HORRIBLE CUSTOMER SERVICE!!!

If I could give this place no stars, I would. They completely ruined my Valentine’s Day.
My grandmother is 76 years old and was diagnosed with stage 4 lung cancer back in November of 2012. About a week ago she found out that two tumors had spread to her brain and we were told that she wouldn’t have much time left with us. I wanted to make this Valentine’s Day special for her since this would be her last one so I decided to order her a bouquet of edible arrangements, a teddy bear and a balloon… BIG MISTAKE. I told my family that I ordered something special for her and that I wasn’t sure what time it would arrive so they were waiting all day until 9PM and nothing came. I never got a call or an email, NOTHING. I tried calling the store all day and the line was busy. I couldn’t leave my house to go check in person because everyone at home was busy and I was taking care of my grandmother. At the end of the night I ended up telling my grandma what I had planned for her and apologized. Even though she said everything was okay and it was the thought that counts, it killed me inside. What made this inconvenience more upsetting was that I had called the store the day before Valentine’s Day to explain why this was important for her and they still managed to ruin the day.
I read other reviews about this location before I decided to write this review and others have had the same problem with delivery orders. It just makes me so angry that employees would make the same mistake for a dying woman’s last Valentine’s Day. Shame on all of you. I think this location of edible arrangements should just get shut down or terminate every employee and hire new employees that would do their job correctly.

If I could give zero stars I would. My mom sent me an arrangement of chocolate covered strawberries on Wednesday this week and when they arrived at my work the chocolate was melted off of them and all over the packaging like they’ve been sitting in a hot car all day and when my coworkers and I decided, eh it’s just a little melted chocolate at least they’ll still taste good! THEY WERE GROSS!!! Squishy old strawberries. I sent my mom a photo and she called to complain that day, they said they would call her back and NEVER DID so I had to call on Thursday (they still never called my mom) I spoke with 2 different people whom didn’t even apologize then said they would call to schedule a delivery for a replacement for Friday (valentines day). I NEVER got a call back and had to call them myself AGAIN on Friday morning the woman I spoke with wasn’t very helpful and when I asked her questions it seemed I was inconveniencing her. I get it that it’s valentines day and it’s busy but it is your JOB. It is now after 4:00 and I’ve been sitting at work all day waiting for my replacement arrangement and one I ordered Wednesday morning for a friend and it is STILL NOT HERE. I would rather make something myself and save the money than EVER order anything from them again. If these were getting sent to my house when I’m home all day it would be a different story but it’s coming to my place of business and we close in an hour and there’s still nothing. I want my money back you can keep your shitty fruit.

Worst place to deal with on Vday ! I called 4 days ahead to get something for Vday come to pick it up and they didn’t have my order !!! I was going to surprise my girlfriend at work but that went south thanks to them!!! If you about to pick up your order call at least 1 hr ahead to make sure they have it ready!
Very disappointed!

I recently ordered an arrangement from Edible Arrangements for my parents wedding anniversary and they absolutely loved it! It arrived at their door on time and they were completely surprised with a delicious beautiful arrangement.
In the past few years I have ordered arrangements for birthdays and baby showers, the fruit is always fresh and juicy and it’s a convenient way to serve fruit at a party, guests just grab a stick instead of having to serve it out of bowl. Plus it looks a lot prettier too! The pricing is reasonable and staff is very helpful in helping you select the right arrangement to meet your needs.
I would highly recommend them to anyone looking for something unique to give as a gift or serve at a party!

Good service, fruit was fresh, especially the strawberries. Order was placed in the morning and available for pick up quickly. It was a big hit. No complaints.

I have used this place 3 times and have had zero issues or complaints. Prices could use a good reduction but I am appreciative of the reliable business that I have done here.
One of my orders was very complicated and involved catching someone in a 10 minute window and the representative was nice enough to coordinate the time so that the delivery could be made. Maybe a little better phone etiquette would make my business feel a bit more appreciated but I understand the busy nature of the job.

I have been here twice now, and both times received EXCELLENT service and product. Both times I was helped by Chanell and she did an amazing job both times.
I will recommend this location to friends and family and will be returning myself for future business.
The chocolate dipped strawberries and green apple slice are delicious!

Terrible customer service. When you take into account the money being charged for some non-​organic fruit, it is fairly ridiculous, but the arrangements are cute and put a smile on the recipients face. I have been a loyal customer for over a decade, but a special shout out to the La Mesa store for being a great big failure by keeping such charming employees like Lauren on board (she is why I am now officially a Sharies Berries customer) for killing your store. You are not Walmart, that is where I would expect to find that kind of rude, curt, genuinely cavalier employee. For three years now the east county Edible Arrangements has made Boo Boo after Boo Boo meanwhile telling their customers to suck it… Naaa, they can suck it.