Villa La Jolla Dental

I was very pleased with my visit (well, as pleased as one can be about going to the dentist). After reading some of the reviews, I was a little concerned about using a Groupon and any high pressure sales. The staff was very kind and offered amazing customer service. Reception came out and offered water and coffee. The dental hygienist made me feel comfortable and asked me to let her know if anything hurt while she was working. Dr. Kim came out, chatted a little, and explained everything in detail. She explained the different options I had. It had been a while since I have been to the dentist so there were several problem areas. They had to suggest fillings and wisdom teeth extractions because I needed it, not because they were trying to up-​sell me. They gave me different payment options for my future procedures as well. I was very pleased with my experience and will be back!

Last Thursday I switched to another dentist. He checked my teeth carefully and told me I did not need the root canal as that stupid dentist from Villa La Jolla Dental required. My headache and teethache just caused by his stupid skill. He basically just forgot to smooth my teeth after filling throughly. «Thanks», Villa La Jolla Dental, I had to spend extra money and time to fix my teeth after your service, and I could see more beautiful scene of San Diego when I was driving to another dentist.

I have been a patient here for 2 years. Dr Britton was very pleasant and the hygienists were great. I don’t enjoy going to the dentist (who does) but they definitely relieved that concern with their pleasant demeanor. That, however, has all changed in the last few months as Dr Levine sold the practice to a larger dental practice and Dr Britton has left to start his own. I believe this new group is deceptive and profit motivated without regard for the well being of the patient. Perhaps they always were.
I recently went in for a cleaning and new xrays. Depsite that I brush my teeth 3 times a day and floss every night, I was told that I have numerous cavities that need to be filled and even a partial crown. Because I had always trusted Dr Britton, I thought that the new doctor was also being honest and was very concerned. However, when I received the estimate for the treatment plan, the estimates were 2x higher than any fillings I’ve had before (well, the one filling I’ve ever had before). I called the office and, apparently, they are no longer an in-​network provider for my insurance. While I understand that it’s my responsibility to double check, they were looking directly at my dental benefits page while I was chatting with them. It’s not like they were unaware of my insurance provider.
Because of this, I decided to get this work done elsewhere and found another dentist who could see me on short notice (the dentist @VLJD said this all needed to be started within the next week) and had my records forwarded. I went in 2 days later to this other dentist. They were SHOCKED at the treatment plan I was proscribed. The hygienist at the front desk was at a complete loss for words because she couldn’t see any indication on the xrays sent over that ANY of the treatment recommended by VLJD was needed. They took their own xrays to confirm and did an examination of my teeth. This again confirmed that 80% of the recommended treatments were unnecessary. I was leery of this much lighter treatment plan and the dentist said he would ask his partner to take a look at my xrays and images of the surfaces of my teeth. They called me this morning and again confirmed that the treatment is entirely over the top and that I need 2 fillings rather than a whole slew of them.
If you are a patient here, PLEASE double check with your insurance to make sure that they are an in network provider. And if they are recommending aggressive treatments, PLEASE seek a second opinion.

Unfortunately, ever since the new dentists have taken over I have really disliked the service and office. When Dr. Britton was there at least I knew I was having an appt with a friendly dentist even though dentist appts give me anxiety. Now The dentist barely talks. I really enjoyed that Dr. Britton would have conversations with his assistant during dental work, it showed me he cared for his employees as well as kept me distracted. To top it off the front desk people are rude. They hardly acknowledge me when I walk in and when my appointment time came and went they did not even acknowledge it. On the phone they are unfriendly as well. I called to cancel an appointment a whole 6 days before and received a rude receptionist because it was not a full 7 days before. At least I called at all …
I will be checking with my insurance and Dr. Britton’s office in Mira Mesa I would a drive out of my way, if it means I will be getting a great doctor and caring staff. This office however needs to work on their people skills

I am adding a star because after physically driving to the office to get some kind of an answer, I was handed a check. They apologized profusely for my experience, which I appreciated, but I will be following Dr. Britton up to the Mira Mesa practice.

I came to So-​Cal for the weekend and had tooth emergency! I wont get to the details because thats personal heheh. I just want to say the staff is amazing from the front to the docs. Just an amazing office in general. Thank you so much Villa La Jolla Team!

Dr Turner did 2 fillings on me and he is amazing! He was so gentle and was very thorough! He even showed me a picture of the decay in my tooth after he cleaned it out! I’m so happy I got to him in time because it was a deep cavity. I’ve worked in the dental field for over 13 years and I am very picky on who I let work on my teeth. He’s a great dentist and does wonderful work! He also really cares about his patients and doing a great job which is very important to me. Hugo and LeeAnna were amazing assistants too. They have an overall great team here!

I just had my first visit with dr. Turner. My biggest worry with the dentist is the pain! To my surprise I didn’t feel a thing. And that included the shot. Most of the time Drs say it will pinch and it actually hurts… Dr. Turner literally gave the best shot. As for the work I got done, absolutely great quality.

I have been coming to this office for about a year now. Everyone is very friendly and accomodating with scheduling. They have let my husband and i swich appointments, which is great! They send helpful text and voicemail reminders of appointments, which is great for someone like me!
I wish they were open friday and there has been a lot of turnover with staffing while I have been here, but everyone had been friendly and helpful.

I visited a few months ago for x-​rays and a cleaning… and (unfortunately) a filling a few days later, but was pleasantly surprised by the whole group they have there. The front office staff are friendly, hygienists are super talkative and fun, and the dentist did a great job on my filling. I would avoid coming around lunchtime because the Whole Foods shopping center can be a little busy, but I also love the fact that it is right there so I can run in WF after an apt. Overall, great place.

Dr. Turner and everyone at Villa La Jolla Dental have been nothing but professional. I have had multiple treatments done here and have been pleased with all of them. I have had cleanings from multiple hygienists and each hygienist was very knowledgeable as well as professional. I have recently moved out of UTC but still drive the extra distance from my new home so that I can continue service with Villa La Jolla Dental.

I’ve been a patient at Villa La Jolla Dental for about a year and overall I’ve been very pleased. The staff are extremely nice and friendly, and the hygienists and dentists have been very thorough. I’ve never had to wait very long for my appointment, and it’s conveniently adjacent to Sprinkles cupcakes (which is totally OK after you’ve had your teeth cleaned).
I know that the recent management and staffing changes have caused difficulty for some people, but for me the office went out of their way to ensure that I would receive consistent, quality care.
I have recommended Villa La Jolla to friends and will continue to do so.

Wonderful staff, always greeted with a friendly and chirpy hello! I go in biannually and I always have thorough cleaning and explanations of all the checkups they do. LOVE their massage chair they have — probably the only time I’ve ever been sad about barely having to wait haha. Making an appointment is a breeze, there is tons of parking, and it’s in a prime location next to Whole Foods, CVS, Paper Source, Sprinkles, etc… so you can run a bunch of errands at once! Definitely recommend them.

First visit, staff was able to schedule me an appointment basically on any day, at any time. Insurance and new patient processing was quick and easy. During my first cleaning, the hygienist was extremely thorough. She pointed to small details in my dental hygiene routine needing attention that had not been mentioned to me by my previous dentists.
Clean facilities, prompt scheduling, quick and thorough service, and friendly staff – 5 stars.

Having been a client of Villa La Jolla over the past year has been a windy road with management changes as well as staffing, but after consecutive visits with Dr. Turner and his staff I believe the practice has found its bearings. The staff has pieced together records and worked like crazy with insurance companies to provide me with information that we thought was lost during the transition, and I am incredibly grateful for that.
In regards to the quality of the work and care, I place Dr. Turner in the highest position among the other doctors who I have been with during my time as a client. He is very personable in his understanding of my situation and not bringing condemnation when it is due (I know, I need to floss!), while at the same time outlining steps and setting expectations for my next cleaning and preemptively identifying areas that could be more serious down the road.
I would highly recommend Dr. Turner and his team to colleagues and friends, and they even reward you for doing so. I look forward to my next visit.

I arrived 15 minutes early for my regular cleaning and didn’t get out of there until 45 minutes AFTER the office closed! I can’t believe a cleaning and a five-​minute doctor’s visit took a full 2 hours, and I was waiting for the doctor and then waiting for the accountant/​receptionist, and it was 45 minutes after 5 and no one seemed to think this was an issue. Well, I did.
I’ve been going to this dental office for over ten years – when Dr. Levine was first there. When he took a leave, I stayed with his replacement, Dr. Britton, always thinking Dr. Levine was coming back. Today I thought I would see Dr. Britton, but they told me he was busy and I would be seeing Dr. Turner. I had never heard of Dr. Turner, but I figured he was Dr. Britton’s new partner. Come to find out Dr. Levine finally retired, Dr. Britton bought his own practice, and this new guy, Dr. Turner, bought Dr. Levine’s practice. I guess the purchase contract sold me along with the practice, since Dr. Britton never contacted me to let me know he was moving (I would have followed him).
Dr. Turner has terrible bedside matter, tugging hard at my cheek with tools and never apologizing for keeping me waiting an hour or more, but to give him credit, he found a cavity that is apparently visible on an x-​ray a year and a half ago which wasn’t even questioned by Dr. Britton over several exams.
Still, I feel betrayed and the treatment from the new Dr. and office was pretty bad. 2 hours and little remorse with bad bedside manner (when he found the spot, he kept describing it in complex medical terms. I finally had to say, «Are you telling me I have a cavity?» at which point he agreed. He seemed quite out of touch. No thanks…

I just visited for my 3-​month cleaning and check up. Emily did a great job cleaning and checking teeth. I have some really sensitive areas that always require cleaning and she was thorough but mindful of my sensitivity (as always).
I met Dr Gibson for the first time today and he was also respectful of the sensitivity in my mouth. I have an area that has been ‘watched’ for a few months that he recommended be filled as soon as possible ‘because cavities don’t get better they only get worse’. Sounds like good philosophy to me!
A few months ago my parents visited from the UK and my Dad had a loose crown. He saw Dr Hiliard to get it fixed and was very happy with what she did. The crown is still stuck in there which is a miracle knowing what Dad likes to eat…
If you’re looking for a new dentist I’d recommend giving this place a try.