SchoolsFirst Federal Credit Union

I am very happy to be a member of the credit union for 9 yrs. All I have to say is that they work out the best they can for you and treat you like family. Very understanding and with uncomparable customer service skills, since the moment you walk in. They make every customer feel welcomed.
Thank you for all your help!!!
Sasha, Jorge, Yesenia and all the other team members. Excellent team

I see that CONSUMER REPORTS (Sept 2015) lists SchoolsFirst under the heading «The Best» in their article about customer service — and CONSUMER REPORTS IS RIGHT! Schools First is, indeed, THE BEST!

I have been in to SchoolsFirst several times in the last 2 weeks. I just recently bought a 2015 Kia Soul and went through Kia for financing, but ended up getting a better interest rate through SchoolsFirst. Kia knew I was most likely going to go through SchoolsFirst, but still ended up processing my paperwork almost immediately after me leaving the dealership. I went down to SchoolsFirst and Cynthia was there to assist me. I explained to her what happened and she couldn’t have been more helpful! She was able to help me get the interest rate I wanted with the terms that I wanted! I highly recommend her helping you! Also, I have been a SchoolsFirst member for 8 years, and would never go anywhere else to do my banking!

Great customer service, excellent APRs on loans and credit cards, good communication regarding what is going on with my account via email, text, and smart phone app, rarely any fees. I have been a member here for 7 years and I am never leaving! I recommend them to anyone.

I love SchoolsFirst. It’s the best of the best bank out there. Always excellent service. I came to this branch many times and was very pleased. However, the branch manager was not as pleasant and welcoming as the other employees. He seem a bit cold and distant, doesn’t seem to want to help out as much. Not as warm and friendly as the others. But other than that, love this bank. Couldn’t ask for more.

The customer service at this branch is excellent, and the phone service is usually very good as well. What stinks? The ATM network and machine availability. When the one outside this branch is not accepting deposits, or not working, or won’t read your deposit and you have to find a machine that accepts paper… just forget it. You can drive all the way to the Stater Bros. And hope the store is open. Or, you can — not making this up– go inside a weinershnitzel way over on Orangethorpe. Are you kidding me? After maybe a year after they removed it but kept it listed on their ATM roster, I believe they finally restored the ATM machine to the school offices on Bastanchury, so I am hopeful that the new one will be more reliably functional than the ones they put there before. The service IS wonderful, but it’s a bank. I would like to be able to actually accomplish banking without wondering if it will take two days and driving all over to strange/​seedy places to make an ATM deposit. I’ve had this account over 20 years, many of the services have gone «big bank style» in a mostly good way and they keep changing the website for what are probably good reasons, but the ATM thing seems like such an obvious thing for a bank that’s been around this long to get right. I’ve stuck with this bank for lots of reasons, but will probably at some point open an additional account with a bank that actually has a better ATM network, so I have an account I can actually use reliably.

AMAZING EXPERIENCE! I. worked 5 years in retail bank environments I was always pushed to sell products that I didn’t think benefitted customer’s needs. My wife and I went into SFCU and the entire experience was unlike anything I endured when I worked in banking. The staff was knowledgeable and didn’t pressure us to do anything. They also have great products for families of teachers. If you can become a member then do so!

Opened my account here after much coaxing from my coworkers and I am so glad I did. If you’re on the fence about it, just do it. Love that they had coffee and water available while you wait for a banker, which was about a five minute wait for me that morning. After signing up with the very helpful and friendly Aaron, I immediately closed my other account from a bigger bank. The services and the rates are all better than the bigger banks. They also have online banking and electronic deposit.
Once a member, always a member, and your immediate family can become members, too. Regardless of where they are employed.

I still prefer SchoolsFirst Credit Union over any other bank. One thing that has made me even happier is that they now have Saturday hours!
But, a bummer for me is that there is no drive-​thru! That would be the one thing I’d change. When I originally wrote this review, I had no children. But now that I have a child, I find it to really be a pain to have to get my child in and out of his carseat just for a 1 minute trip to the ATM. So wish they had a drive-​thru atm! Please find a way to get one!!! But, I still give them 5 stars because everyone there is always so friendly and helpful and the rates and offers they have for teachers are great.