Target

My son and I were shopping at Target in Kyle, TX today. He is 10 years old and has autism. This was his last day of Christmas break. After letting him browse through the video games and picking up a couple household items, we were walking toward the front of the store when he spotted a Charlie Brown DVD on the $ 5 family movies rack. He absolutely loves Charlie Brown, and was so excited to find it. I’m a recently divorced single mom on a tight budget, and not in the habit of buying him every little thing he sees… but he has been trying particularly hard to control his behavior recently, so I told him he could get it. He was so happy, he was actually bouncing and skipping as he carried it.
Imagine our surprise when the dvd was scanned and a notice came up on the screen stating that it could not be sold until tomorrow. I instructed the cashier to call her manager, because the DVD was clearly stocked and should be available for purchase. She took my other purchases and set them aside, and cancelled my entire sale without allowing me to pay for any of it, despite the fact that I had my debit card in my hand. Then she motioned for me to step aside so she could ring up other customers.
The kid who was the «manager» told me there was nothing he could do, even after I explained that it was stocked and labeled on the shelf, and how difficult it would be for my son to handle due to his disability. He called his supervisor, who apparently went to call someone else to check, then came back to tell me there was nothing he could do… because if they sold a $ 5 DVD to me a day early, they could be sued. Give me a break.
At this point my son, who had had a really good couple of days to this point, broke down crying and became extremely upset. To a child with autism, the concept of returning tomorrow for something that was promised to him and in his hand today, is devastating. It clearly made no difference to any of the management or other staff. The reaction was essentially «yeah…sorry about that… come back tomorrow» and a shrug. To make matters even worse, when I tried to calm my son by offering him his favorite Starbucks drink as a treat, it turned out the in-​store Starbucks had half their menu crossed off as «unavailable,» including his drink. At this point it was impossible for me to handle my completely distraught son and also go back through the line to try to ring up the other items I needed, so I left the store empty-​handed.
I am so angry and frustrated by my experience today. The fact that I had to leave the store with NOTHING that I came in for due to an item being stocked in error, the utter incompetence of the cashier, and the fact that my son has been crying and trying unsuccessfully to calm himself down for the past hour due to an asinine and inflexible management policy, infuriates me.
I’d love to be able to say I’ll never shop at that Target again, but that’s impractical and inconvenient for me. However, I will make sure that everyone I know… in particular the many other parents of special needs children… are aware of this incident.

This target makes it difficult to stay a loyal Target customer. We tried to return a brand new Halloween costume with our Red Card and the «policy» wouldn’t let us. The lady at the return counter was intolerant and quite rude and advising us.
We let it go and went shopping for our stuff. Upon checkout, our Red Card wouldn’t work so we lost the 5% discount and were told to go to the same customer service line. While enroute, my wife called the Red Card and they had our address wrong, an address from 3 years ago. Why would the card all of the suddenly quit working? We engaged the same lovely customer service girl and were told that she would have to return everything and rerun it to get the discount. After returning all $ 175.00 worth of stuff and rescanning, their card still did not work.
The girl did not offer to give us the 5% discount that she could obviously see we were supposed to get and we walked out without our groceries.
We probably spend over $ 10,000 a year at Target but we will not spend another dime at this store.

This store is a rip off. Signs for sales in store are misleading and designed to make you spend your money. Only come here if there is no place else.

The Target Pharmacy at this location is wonderful. Great and friendly staff. So glad I switched my family over to there.

This store location is absolutely horrible. Joshua one of the managers, mind you this is his first day, raised his voice at me and got in my personal space. I was returning a swing that I got as a gift from my baby shower. This was the 3^rd one that I’d gotten that was defective. I called Target customer service last night just in case there were any issues, because there are always issues at that location. It’s sad when you have so many complaints about your location that customer service tells you to call while in store for issues. I called customer care. They told Joshua to do the return and put it on a gift card. He refused twice with two separate customer care reps. Said he thought it was fraudulent to give me the refund on a gift card. His dumbass stated that he didn’t know how I purchased the initial gift card. What sense does that make… What did that have to do with anything… He was such an asshole. Not that it’s any of his business but I got the giftcard from my baby shower. Not only was him hollering at me humiliating, but then he goes around the store and talks about me to all of the other employees. He didn’t even care that I could hear the horrible comments he was making about me. I hope he was happy with his inconsiderate display of customer service on his first day at the Kyle target location. I will never shop there again. Rebecca, Elise, Eduardo, Patricia, Joshua and Jessa the store manager, they all should be ashamed of themselves. Jessa the store manager would not even come to speak with me and Joshua refused to go get her. She is never accessible in that store location. She is always off somewhere hiding, getting paid for not doing her job. They treated me like shit but they were nice to all the other customers. I feel as though I was being discriminated against. I also asked if Joshua would please leave me alone and he would not. The employees thought this was funny and were laughing at me. I felt threatened… It’s Just sad… The reason they have an issue when customers do use coupons is because they do not know their store policies. When you pull it up for them and show them that they are wrong than they get pissed off at you and mistreat you. With Joshua meeting me for the first time he felt as though it was necessary to state that we have had problems with couponers… I said what does that have to do with anything… I’m not using a coupon, I’m returning a swing… he than had a conversation with Rebecca in guest relations. He says she has an issue with her coupons at least 3 times a day. Rebecca stated noooo… at lease once a week… if you were educated there wouldn’t be any issues… also if this was his first day than how did he know that I use coupons… evidently they were talking about me when I came in… don’t mistreat me because you don’t know your policies. Joshua I think your mom would be proud of your manners and how you got into my face and raised your voice at me today… NOT…You should never make a customer feel as tho they are in a hostile situation… anyone for that matter. I hope this made you feel more like a man to raise your voice and holler at me in store in front of customers who were appalled at your behavior. Kudos to you!

This target is very clean. They have fair prices. This target has consistently proved to be one of the best. Great sale prices and typically have more in stock than the other targets.

I’m a huge Target fan, and a huge Kyle fan, and I should add I’m a brand-​spanking new resident of both Kyle and TX. The store is immaculate and always so well stocked, so no issues there. My issues have been with the pharmacy. They are seriously understaffed. Being so new to the area, residents tell me Kyle has grown faster than the town can keep up. Perhaps that’s why there is 1 grocery store in a town that’s pushing 30,000 residents??? I suspect this is the result of the same issue… they don’t have the personnel for the growing town, possibly? Or am I making excuses for a poorly managed pharmacy, I dunno? One time I have gone to the pharmacy where there was the pharmacist AND a pharm tech. ONCE. What was the special occasion? This is the scenario on a regular basis when going into the store: I see the same pharmacist doing EVERYTHING. Answering calls, serving customers, filling meds, amongst God knows what other duties. This is the scenario when I call: «Hi can you please hold? Thank you.» I wait for a 10 minute minimum. I’ve used 3 other Target pharmacies and I have never ever seen a pharmacist doing everything. Doesn’t really seem fair to her, certainly not the customer. I really thing I’m going to have to switch because company-​wide Target has cut their pharmacy hours and they suuuuuck.

I love this location … They sold me pants for 9.99 on sale (all styles) when everywhere in Austin didn’t have this deal! I go here all the time with my mom (when in town) and the customer service has always been good. They were pretty picked clean during Christmas and we lucked out and got these awesome boots for my daughter.
Every Target is pretty much the same. But the selection is good, customer service is good and over all I wish this location was closer to my house.

Very nice and curtious staff. Very clean store. I would recommend this store to my friends.

Very nice people, very helpful. Was looking for some games and movies and they were able to help me locate them.

I purchased a cart full of items recently including two portable chairs. I accidentally left the two chairs on the cart (bottom rack) when I returned the cart to the designated area in the parking lot. I called the store’s customer service department after realizing what I did and informed them I still had the receipt. The service representative told me they were not liable for my mistake, and would not provide me with two more chairs. So much for the honor system. I guess Target is still recovering from their credit debacle? Well done target! You’ve officially joined the ranks of Wal-​Mart for me.

It’s a target. Quality merchandise over wal mart, Starbucks built in, and good prices. This target has flourished since moving to Kyle and rightfully so. Kyle is teeming with people now and target made the right move to come here

KYLES Target store is a tad nicer/​cleaner than others ive been to, thou somewhat lacking in merchandise cus its not a superstore.
staff friendly (when you can find them) it has a well run starbucks coffee nook situated just inside the door.

I guess it is a custom for Target to have all the checkouts but to only have 2 open. When they need backup at checkouts you have two or three employees yelling over the radios for backup assistance to checkouts. The ones yelling for backup HOP ON A CHECKOUT TO GET THE LINE DOWN! It takes longer to get backup to the front checkout area to help out.
I would also like to see HEADSETS ON RADIOS! My lord you have them up so loud it is annoying and interferes with your shopping experience.
I find it’s not only this store that is this way it’s the same at other Target locations at well.
Bathrooms are not clean. I guy walk in check off the chart and walk out. When I went in found no toilette paper in stalls, no soap and the floor was in need of attention. But according to the employee all was good.
It’s hard to find someone to help you but when you do they have always been helpful and nice

Target is natural. Target is fun. Target is best when you’re one-​on-​one.
Huh?!?
Sorry.
We had a Target within walking distance when I lived in Chicago, and we always walked, because parking was a total freaking DISASTER. Inside, the store was totally crowded, stuff wasn’t where it was supposed to be, employees were super rude, and it just seemed like hell on earth.
Since that is my most recent and persistent Target experience, I’m pretty excited about this Target in Kyle. It’s huge, it’s almost empty all the time (!?!) and they have everything. Where it’s supposed to be. Say what?
The only downside are the employees who constantly ask you if you need help. I’m sure they’re only trying to help, but having never even gotten a «Hello» from a Target employee in Chicago, I feel like they’re making sure I’m not going to steal something!

It’s not Super, but it’s right on Target. I can’t believe Target drew first blood over Mal Wart in Boomtown Kyle.
I’m grateful to now have two Tarje’t’s in my daily flight path, just in case I run out of something French I need really badly.

I was happy to see a Target to open up in Kyle. However, it is not a Super Target though. (Hoping for a «Super» to compete with the HEB Plus across the street).
Staff was friendly and nice. There were some pricing issues on «new store specials», but the cashier was happy to check the prices and fix them.