Roger Beasley Hyundai

Needed to buy my wife a car but didn’t want to hassle with the typical car dealership. We meet Mike Wheat at the dealership and drove several cars. He was knowledgeable about the different makes and models. Really liked his no pressure approach to car sales. Will be referring him to my family and friends.

Let me just start with this — I pretty much enjoyed my car buying experience. That should tell you something right there!
This dealership is a really no-​pressure organization with some friendly and knowledgeable staff.
I worked with Eddie to get my new Sonata Limited 2.0T, and he knew all about the vehicle. Best of all, he was honest and down-​to-​earth about the buying process. He answered all of my questions patiently, and didn’t push me to do anything or buy anything I didn’t want to. (He was even friendly enough that we had a good conversation while my car was being detailed.)
Finance was a breeze; I did get the usual offers of GAP insurance, extended warranty, etc., but saying no was easy. No pressure.
Good salespeople know that big-​ticket sales is about building a relationship; I will buy from you if I trust you. Eddie knows this in particular, and is more interested in doing right by the customer than making a quick buck. It was a pleasure to work with the team at this dealership, especially him.
I’m going to keep my Sonata for a while, but I’m sending all my friends their way… When it’s time for my next car, I’ll be back.

Terrible customer service. Make an appointment for an oil change and they never even called me to come get it before they closed. I called the next morning and was asked — what car? when did you drop it? who did you speak to? And was told they would call me back when they figured out where it was. They never called back so I called them. They asked — what car? when did you drop it? who did you speak to? Finally figured out it was being test driven. Told me it would be ready by 6 pm (had some other things to do to it). Again, they never called me. I called them right before 6 and they said «they forgot to call me but parts were on order and maybe it would be ready the next day». I missed work due to their terrible communication. HORRIBLE. worst customer service ever (except Laura).

I bought a 2014 kia in April 2015. A few months after i bought this car the battery died, found out the front brakes needed to be replaced, and the first time i got my oil changed i found out this car had wheel locks and i was never given the wheel lock keys. This place has caused me lots of money and time after the fact. Dont go to Sal Martinez and defiantly get a company like AUTO P. I to do a 600 point inspection. This car is not a cash car and the dealership should of had these parts all in order before selling. VERY displeased with this location.

Love the car I got– used KIA– but was super disappointed with how the loan was handled. E-​mailed and got no response from finance or the management. This is my first time having a car loan and warranty so I don’t know the ropes. Total attitude from the chic in service dept now that I’m having issues with the car because I don’t understand how it works. She didn’t want to take the time to look things up or help me understand it. I definitely won’t be going back there when it is time for my next car. Sales was super nice but that’s their job is to get the sale and they are good. But once the deal is sealed don’t expect much.

I will say that I am happy with Roger Beasley Mazda. They did contact me and I provided excellent customer service. I did end up purchasing a car from them but at the Georgetown location.

My fiancé and I were recently in the market for a new car after our old one started to deteriorate. We did quite a bit of online shopping and after coming up with a list of «must-​haves» and «can’t-haves,» decided on a Hyundai Veloster. We found one listed on the Roger Beasley Used website that met all of our requirements and was priced very fairly, so we submitted an info request and set up an appointment with the internet sales staff to look at the car a few nights later.
Because of Austin traffic, we weren’t able to get to the dealership until around 6:45PM, but upon arrival we were quickly greeted and had a comfortable waiting area to sit in while waiting for sales staff. We then met Sal Martinez. He was great to work with right from the beginning — very straightforward and friendly. We took a test drive, and he showed us all the bells and whistles in the car that we were so looking forward to seeing. Coming from a car that didn’t even have power windows, it was a lot to take in, but he was very patient!
Talking numbers was easy because the price asked was absolutely fair market value. We were able to get a bit of money for our trade in to put toward the down payment, and he and Marc in finance worked to get us monthly payments within the range we wanted.
While they were efficient at getting us through the process (not hurried, just no extra hassle), due to our appointment time we were at the dealership fairly late. They went the extra mile and helped us complete everything that night so we could take the car home instead of having to drive back down from Austin to get it the next day. The car had already been detailed and filled with gas, so all we had to do was get a few things out of the old car, hand over the keys, and drive the new one home. Sal also helped us sync our phones up with the car, especially handy with the hands-​free laws in Austin.
The entire process was so smooth and we got a car we love and look forward to driving. We’d definitely buy another car from this dealership (and Sal!) in the future.

As someone who hates dealing with car dealerships, I highly recommend Roger Beasley Hyundai. There was no high pressure sales pitch, no little cubicle they put you in to break you, and only a limited up-​sales pitch at the end (though Marc was very good and we got more than we planned to). Faith was our salesperson and was a pleasure to deal with.
We will definitely use Roger Beasley again.

I bought a 2015 Hyundai Sonata at Roger Beasley Hyundai. I traded in my 2011 Hyundai Sonata. My credit was not that great but the finance manager and my salesperson Kenny Okafor did a amazing job of finding me a great deal and a lender who worked me and gave a great interest rate.
I drove from San Antonio to their location in Kyle, Texas. When I arrived, my salesperson Kenny greeted me and directed me to my car which had already been cleaned and detailed. It was sitting really pretty. I was told to test drive the car to ensure I would be satisfied with it.
Kenny walked through all of the features to make sure I was happy with the sport model and all that it had to offer. My wife was definitely pleased.
The longest part of the process was waiting for the finance department to draw up the papers for the loan. In the meantime, Kenny helped transfer things from my 2011 Sonata to my new 2015 Sonata. That helped me out a bunch.
The lady guided me through the finance documents very well and she was very descriptive about what to expect and what benefits I have as a Roger Beasley customer. The entire process was about 3hrs.
If you come to Roger Beasley Hyundai I highly recommend working with salesperson Kenny Okafor!

Went in to look at a Mazda Tribute they had on their website. Was one of the only used cars listed that was not a «Choice Car For Cash» (defined as This vehicle needs repairs.
It may have a branded title such as prior salvage title, flood damaged title, rebuilt or reconstructed title, or be identified as a lemon law vehicle under Texas State Law.
The odometer may have been modified before Roger Beasley Mazda-​Hyundai-​Mitsubishi took possession of this vehicle. The vehicle may have prior damage that is not reflected on vehicle history reports. The customer will pay costs for all repairs to this vehicle.) I should have known when a place even offers these types of vehicles — there’s a problem. None the less, this vehicle was not marked as such.
I was greeted immediately by salesman James Munoz. I told him I was looking for that Mazda, although I would prefer a Hyundai and told him how much I had to spend. I looked the Mazda over while he went back to view other inventory that met my needs. He came back and said «It might be your lucky day» — I was thinking, «oh hey, maybe a Hyundai…» It was a white Mazda Tribute that had just been brought in that day with about 1,500 less miles. Then he explains it hadn’t been tested at all, but had a price over a thousand dollars more than I wanted to spend, and that any Hyundai was about 4 thousand more than I wanted to spend. I should’ve walked right then and there.
I test drove the Mazda briefly while he made buddy talk, he guided me down a road that wrapped around the dealership. We got back to a Y in the road and said «that way is the dealership and that way is the highway» and I just assumed that meant we had to go back to the dealership and did. Later when problems arose on highway driving and I notified James, he said «I insisted you drive it on the highway» I asked in what way he insisted and he never replied. The car seemed fine, I had been in an accident and was pressed for time to buy as my rental would expire, so we arrived at a price & began doing paper work. There was the «Choice Cars For Cash» paper to sign. I was like «uhm this was THE ONLY used car that didn’t have that designation» James states «oh I am sorry, I guess that was a mistake» and I was ready to walk the deal. He asked what it would take to still sell it, he came down a hundred bucks, threw away the «Choice Cars For Cash» form, and said they’d help if anything went wrong with the car. I took him at his word. On the way home, I noticed it shook some over 60mph & also seemed to hesitate and misfire some at times.
The very next day I contacted them & they ask I bring it back, and that they need me to stay there, so I missed a whole day of work to bring it to their service team. James, his service tech, and James’ boss looked me in the eye and said they didn’t find one thing wrong. I insisted there was and James brought out some head guy of the dealership who proceeds to tell me how they only sell nice cars, and that they’re always safe — and that if it was something that threatened our safety they wouldn’t have sold it. He went on to say «if it was for example a rotor, they’d want to fix that as it isn’t safe.» I drove away with another promise to fix anything that happened. I took it to an independent mechanic who immediately found a warped rotor and brake pads were bad. I told James who had the gall to tell me I should’ve had it serviced there. I told him that I gave them every opportunity to do just that. After several unreturned messages, I finally had an offer from James to replace HALF the bill since I didn’t have them service it. I told him that was unacceptable and that I had been quoted around $ 200 for repair and they should at least pay that. Days later I finally hear back from him that «his boss called their boss» and they would send me a check within 4 days for $ 200.
The next day the Mazda would not start. Turns out the battery died. I notified James who quickly accused me of leaving something on. The battery they sold in the car had expired in 2011, and I guess they had just charged it enough to get off the lot. More unreturned messages over a two and a half week span, and contact from Sydna Kobersky after sharing some of my horrible story on their facebook account. She requested a copy of the receipt, which no one had ever asked for previously, simply her way of accusing me of lying about the service done I assume as she had no intention of paying the actual bill of $ 251.73 I had «tagged» James Munoz in the facebook post, and when I went back to review it, he wasn’t tagged any more, he blocked me from facebook! I guess I wouldn’t want anyone to know what a shady operation I worked for either. So, I would not recommend you taking your business to this place and hope that none of you experience such horrible accusations and clearly manipulative business practices as I have. The acceleration issue has worsened and appears to be bad coils which will also set me back a lot of money.

Came back here for some maintenance and they have a much friendlier and more helpful staff.

The staff here are the best. Great sales staff and management. They worked with me and it was so easy. Ty guys car number 5

In our 36 years of marriage with 2 boys we estimate we have purchased 25 cars from all types of dealerships in Texas. In each of these dealerships we encountered some good and some bad salespeople and finance managers. Years ago we purchased a few cars for our boys at the Beasley dealerships in north Austin. We never really had any excellent experiences until yesterday at your dealership. We purchased a Santa Fe at the Kyle dealership with Frank as our sales person and Lauren as our finance manager.
Frank was a great person to help us and we did not feel pressured, he answered all of our questions, he did not rush us, he gave us options, he understood what we wanted, and he found the perfect Santa Fe for us. We believe that he got us the best deal possible for our trade in and our new purchase. He never made us feel rushed and he was there with us through the whole process. He even offered to be available if we had any questions and he told us we could call or run by the dealership for any help needed. The experience was almost like talking to a friend who was helping us pick out a car.
Lauren was unlike any finance manger we have dealt with. She explained to us all our options for additional coverage in a way that did not make us feel she was pushing anything on us. She was not one of those «hard sell» finance people that try and force you to buy coverage you did not need. She laid out what was there and explained what each coverage included plus she had a chart that showed us exactly how each coverage changed our payment. She made it so easy to make a decision. In the past the finance managers usually aggravated my husband which made us not choose to return to that dealership on the next car purchase.
We most defiantly will recommend the dealership to all our friends and neighbors and we will stress they need to ask for Frank to help them find the perfect car..

THANK YOU Faith, Eddie, Kyle & Roger Beasley Hyundai team!!! I did ALOT of homework for the Hyundai Santa Fe my mom wanted in both CA and TX. I had to work 2 different dealers down for 2 days and they didn’t even beat the number Roger Beasley Hyundai gave me right off the bat. I found their sales team to be refreshingly honest and they even quoted me worst case scenario (rate-​wise) first because the sales manager made it clear he was going to under promise and over deliver… not the other way around. I know without a doubt we made the right decision by purchasing my mom’s car through Roger Beasley Hyundai and absolutely recommend them to anyone looking to purchase or lease a Hyundai!

We bought a hyundai sonata hybrid from this dealership in august. It was easily the best buying experience I’ve had. Friendly and honest, very pleasant. A few weeks later we had a light come on and they were fast and efficient in replacing the part and now it drives like a dream. Our salesman was Jim Hawthorne (?) and we have referred friends his way and will continue to use him in the future.

Ok, I firmly believe any good reviews for this dealership are either their family or were paid for…
They were running a commercial on the radio advertising the car we had been looking at for a great price. I called and said, do you still have the car advertised at that price? He said YES, it is right here! I said please be sure because we are going to have to drive from Austin and my sister and father are going to have to drive from San Antonio and it is rush hour. He said, it is here, come get it!
So, I call my sister and tell her I found her car and to head up there. They start the drive through rush hour traffic from San Antonio to Kyle. My husband and I head south. On the way we of course get stuck in a horrible, not moving at all, 30 minutes we may 100 feet progress kind of traffic on I35.
I called back after an hour in traffic and said we are still an hour out. Do you still have the car? YES, I am looking at it! It is still here, come on down!
So we drive… About 35 minutes later my sister calls to say they are there. I call back one more time and say hey, traffic was really bad. Just making sure one more time that you still have the car before we waste any more of the evening.
He says again No worries, the car is right here, just come on down and buy it! While still on with him my sister calls my husband’s phone saying they are there and the sales rep she is talking to says the car was sold early that morning but they have these others available for a lot more $! So, I ask the salesman STILL ON THE PHONE with me what I should do with that information… he says «hang on». He comes back and says «Someone must have just bought it while we were talking.»
Sure they did. Sure they did.
We were most of the way there so went ahead and went in and asked to speak to the manager about our experience. He didn’t care at all. Said, here is what we can sell you that car for… about $ 1500 more than we had been seeing elsewhere. Would not even respond to or address the lies we were repeatedly told.
I want those four hours of my life back.

I had the pleasure of dealing with two salesmen, Chris U. and Daniel H. (my car arrived after my original salesman Chris U. went on vacation.)
Chris let me know when a car that fit what I wanted was on the way and we ironed out the sales price over email. This was awesome since I was able to have every detail of our deal in writing (freebies, and out the door numbers) but it turns out I never really had to reference that information once I arrived to pick up my car. There were no hidden surprises, and my «goodies» were at Daniel’s desk just waiting to be put on my car, and I found that refreshing.
Also refreshing was the fact that the dealership respected the fact that I had outside financing (Randolph Brooks, 1.9%). They admitted that all they could hope to do was match it and left it alone.
Daniel H on his own went to ask about applying the military rebate for me once he learned I was a veteran (I wasn’t aware of this offer, as my military status never came up with Chris) and right then and there the paperwork was redone with an additional savings to me. That’s going above and beyond! Since I didn’t have my DD 214 on me, all i had to do was email them a scanned copy once I got home.
I also got to meet the service department staff and I liked them. They didn’t dodge any of my questions, took the time to answer all of them, and were honest. I’m going to make it a point to make the drive down to Kyle when it’s time for my first oil change. I’m sure I’ll be in good hands!
If I decide on another Hyundai in the future this place will be my first stop.

Back in November 2010 my old Saturn SL was totaled in a hit and run. People can be jerks.
I’d never bought a new car before, and I was very cynical and anxious about the process — I didn’t want to deal with the stereotypical sleazy car dealers who are like «What can we do to get you to drive off in this car today?» and then play the numbers game back and forth for hours… No thanks. But meanwhile, I didn’t have a car. And I’m gainfully employed, so that was a problem.
After driving a Hyundai Elantra rental and doing lots of research, I settled on buying a 2010 Elantra. My boyfriend emailed every dealer in a 100 mile radius asking what price they could do on a manual transmission 2010 Elantra. Every dealer besides Roger Beasley replied with «Come on in and we’ll make you a deal!» Wrong answer. Roger Beasley’s team responded with «We have two in stock, here are the VIN #s and specs, and we can do either for $ 11,995.» Awesome!
I was still anxious, though. Would they try to add on stuff, did the price include everything, were they going to throw me a curve ball? We went in for a test drive — called and told them we were coming, the car was washed and sitting out front ready to be driven. We did a nice long test drive, the guy was super honest and friendly, very knowledgeable. I decided to buy the car… and the process was SO EASY and SO QUICK. Everyone was super friendly, and they told us about the deals they’re required to tell us about (a tire warranty type deal, service coverage for the first couple of years, etc.), and when I said no thanks, they didn’t press any further.
Like an idiot I had forgotten my check book at home (I paid more of a down payment than the credit card max, so I needed to write them a check). They said it was no problem, just bring it back later that day!
And a week or so later, I received a thank you card in the mail with two $ 5 Starbucks cards from our salesman, who promised us each a latte if we bought a car with him that day :)
I can’t say enough good things about my experience with this dealership. I went at the end of December 2010. If you’re even considering a Hyundai, drive the extra few miles to Kyle — SO worth it!!!

I went today for my first service for my new car. The service department was friendly and fast. They went over every detail about what they did on my service.
A couple of minor details is that the WiFi doesn’t work, but luckily I wasn’t there very long. It would be nice to have it though for the next time if I have to spend any time there waiting for my car to be serviced. Also, would be nice if they washed and vacuumed the cars after they service them. I guess maybe I’m spoiled from the service I got at the Honda dealer.

I’ve only been here window shopping for a Hyundai Elantra Touring, but I have to say this is a major improvement over the former ownership and tactics.
I worked with John-​Paul on advice of a friend who had also been window shopping Sonatas (and who has recently bought one from this dealership). Although he had also been affiliated with the former Capitol Hyundai ownership, there were none of the bizarre tricks of that dealership present in his presentation. You can read more about that experience here:
Time was taken to show me the service facilities and to introduce me to the new service manager. I’ll have to say it appears that the facilities are better and there is more equipment in service bays to fix vehicles than when Capitol owned this dealership.
Admittedly, we didn’t close a deal that day, and I’m not sure the Hyundai Elantra Touring is the right vehicle for me at this time, but I’d have absolutely no qualms about going to the next stage with this dealership given that I can find the right vehicle there.