CubeSmart Self Storage

I felt Alison, despite having a broken foot, she took me around to show me the facilities. She was very sweet and made us feel welcomed to Kyle.
I am glad we stopped there.

The packing supply prices are INSANE! They are about 4 or 5 times greater than Wal-​Mart or Lowes. I did find the staff super helpful. They opened the door for me as I entered and loaded my boxes. BUT, at these prices, it should also include complimentary massage and shoe shine!

Thank you for your response. I have spoken to a member of your staff. I assured her that I both waited and searched the property for the manager and could not make my payment either visit because I did not find the store personnel. If they leave the property, fine. Just say so. That will give people the option of waiting an extended period of time or returning another time. Thank you again.

We made a reservation online 5×5×10 for $ 36/​month and when we arrived the staff informed us that the rate was incorrect online and that the spot reserved is a 5×5×5. They made no offer to honor the advertised rate until confronted about the false advertising. They informed us they did not even have a 5×5×10 space at the facility. They only had 5×5×8 for $ 78. It appears to be a complete bait and switch operation. The general manager Hannah Riggs sent Alice the associate to take us to see the units. Alice climbs into the golf cart and makes not attempt to clean off the back seat of the cart for the 3^rd person to ride on the gold cart. After the rude unknowledgeable inconsiderate associate failed to make room for me, I told my friend obviously that they don’t want our business and walked back to our car. My friend viewed the units which were in no way even 5×5×5 in dimensions. I walked back into the office and discussed the obvious false advertising claim with the GM. She seemed completely unconcerned about the complete waste of my time involved because the false advertisement. She also acted like it the false advertising was beyond her control and not her problem. When asked who I could speak with higher in the corporation she gestures at a frame with a picture of the district manager and says his phone number is over there. I had to ASK her to write it on her business card to obtain the information as I obviously did not have a pen or paper on me. In comparing other actual facilities close to this Cube Smart facility, they are extremely over priced and have very poor customer service. A very disappointing experience. Luckily we found a fabulous facility close by with better prices a wonderful customer service.