Green Concepts LLC

They fixed our lights but left us in the dark with their lack of communication.
We had one of our household circuits out so we needed a troubleshooting visit.
Positives:
+They were able to schedule us for the next day.
+The electrician’s visit was short; he found the loose connection in the first 30 minutes.
+The electrician who visited us was very friendly, helpful, and patient, despite probably having a really long stressful day. He explained everything he did, how he fixed the problem, and made sure all my questions were answered.
Negatives:
–Appointment window was 12pm-​2pm. We didn’t get a visit until 6:30pm with no phone call until 10 minutes before the visit. We tried calling their office at 2 to figure out when we should expect the visit. After we got through to their receptionist, she said she hadn’t been able to reach the electrician all day and that she would call us back after she checks again. We never got a call back.
–Most of the times I call during their 9 – 5 business hours, I get the answering machine, and calls are rarely returned promptly if at all.
–The electrician found the loose connection in a light switch. He reinstalled the light switch upside down (admittedly I didn’t notice either until my wife pointed it out). I fixed it myself.
–The bill was supposed to arrive via email. I didn’t receive it within a week so I called. After reaching the receptionist, she told me the papers were on her desk, she had only just received them that day, and that she would send the bill via email by the end of the day. The next day I called because I still had not received it. Answering machine and no returned call. A week later I still had not received the bill, so I tried calling. I leave message. Another week passes, so I call again and leave another message. Still waiting for a returned phone call.
Summary:
Service itself is pretty good, but their communication is unreliable and unprofessional. Expect to be left in the dark.

I honestly didn’t even stop to get any info about what makes them «green,» exactly, which is weird – because that’s typically the kind of thing I’m curious about. But they provide great electrical service, and that’s all I needed this time around.
A couple nights ago, a circuit failed in my house, and no amount of unplugging stuff and flipping the breaker would bring it back. This circuit includes not only the lights for the main living area in the house, but included the exterior security lights. I’m willing to play ball with companies that can’t drop everything to come help, but this was something worth taking care of fairly quickly.
One thing about this experience was how many electricians it took to find one who could come help. One company said they could send somebody over in 3 weeks. Nobody else could get out any sooner than in a few days, but a few of them recommended each other as solid backups, and that’s how Green came into the conversation.
Their office is really friendly and nice and on top of things, and set up an appointment for the following day. Not exactly perfect, but certainly better than anyone else could muster up. Young cat came out and figured out the problem quickly – we had an old outlet that was worn out to the point that it had shorted out, even gotten a little scorched and melty. Needless to say it was a huge relief and a bit of a fright all at once to know that it had not caused a fire.
Turns out that the guy doing the work was the owner, and he checked other outlets and validated that everything was ship-​shape. The work took him no more than 30 minutes, but he took time to patiently answer questions and confirm everything – then only charged for the 30 minutes it took to do the work. Kirkland is a little farther than I would have expected to need to call for someone to come out, but I’m confident that Green is worth calling again and again.

I called last week and spoke with a very friendly woman. I described my problem and she scheduled me for an appointment the next day. I asked if I could get a phone call 15 minutes before the technician arrived.
The next day I got the call as requested and met Derek at my house. He was very friendly and courteous.
Derek worked to diagnose my problem — it took a while to check several things until he was able to find the problem and then fix it. I was thrilled because a previous electrician told me the house would have to be rewired.
I thought the price for the work done was very fair. Derek was very nice — and knows what he’s doing.
I will call Green Concepts for all my future electrical needs.

Called and fully explained what we needed — old, hard-​wired oven unhooked from electrical and a box installed to plug in new oven. No one available for a week. I understand that. Electrician comes out (after calling to get specifics about the job; seemed like the dispatch never told him what he was doing for us). He then said he only had time to give us a quote because it’s a 3-​hour job, and complains about all the extra work he’ll have to do (I assume to justify the incredibly high quote) and even has the gall to try to upsell us to brand new copper wiring throughout for another $ 500.
My wife took the day off from work to get this job done. We wanted it done that day and we would have paid his exorbitant price if he’s been willing to stick around and do the job, just so we could finally get our new oven installed (which we had rescheduled for the next day and then had to cancel).
Instead, we got another quote (about ¹⁄₃ the cost) and are waiting another two weeks to go with an electrician we feel good about using.

I needed emergency service as half our house lost power. I called at least 5 different places and Green was the only one that could come out in short notice. The guy showed up, friendly and knowledgable, within 20mins pin-​pointed the problem. It turned out to be an issue with the power company, the electrician briefed me on what exactly the issue is, also no charge.

I had the pleasure of meeting Derek the owner of Green Concepts today.
I was having a problem with a ceiling socket in my kitchen. I called his office and they worked me in for a service call a few days later. He arrived at my house on time (in fact a bit early) and inspected the can. He explained in detail why I needed to rotate out my incandescent bulbs to LEDs, as the heat from my bulbs in the recessed ceiling was distorting and damaging the sockets/​wiring. He worked on the socket for about 20 minutes, then let me know that although it was working now, I might be looking at some rewiring and a can replacement in the future. He then shook my hand and said this service call was on the house. I couldn’t believe it! Who does that? He insisted that as it took less time than his minimum, he wouldn’t charge me, but wanted to be considered if I did need the rewiring done later. I was flabbergasted. Of course he’ll have my business. I’m also going to recommend him to family and friends.
These days it’s hard to find someone who is knowledgeable, capable and so generous of spirit. I’ll look forward to working with him again should the need arise.

Good electrical work, terrible scheduling.
Derek upgraded the electrical system in my house to meet city code. The work he did was very professional and high quality.
Everything related to scheduling with was horrible though. He vastly underestimated the duration of work (quoted 3 days, ended up being 10), setting up appointments was always a tedious game of phone tag, Derek was consistently 1 – 2 hours later than the front office said he would be, and he simply never showed up on two separate occasions. After all the work was done, Derek said the front office would call me within a week to schedule the final inspection. It took them three months despite calls and emails from me prompting them to do something.
The underestimated duration of work was at no extra cost to me, so I guess that’s something.

I am pleased with the service from Green Concepts. I had 3 light switches replaced by Derek. He throughly described what he was doing and made sure that I was aware of each step. Also, he did not charge me for the extra minutes that he had spent getting equipments and etc. from his truck. I was able to tell that he was genuinely nice person. The only reason why I gave ⁴⁄₅ was that he arrived one hour late after some mix-​up in the schedule. I am assuming this was unusual circumstance. Otherwise, I was very happy with the quality of service. I highly recommend.

On 11÷13÷15 I phoned and spoke with Monica about scheduling an estimate appointment regarding my treadmill, which continually blows the circuit breaker. She arranged for the electrician to come to my home between 3 — 5 pm on November 16. My husband made special arrangements to be available during that time. We never heard from or saw the electrician. No phone call, nothing.

I first sent an email request for a quote. A week went by, I finally called as I was not getting anything back from them. We talked and the person on the phone ask me to email a request, and was even able to find my email from the week before. The next day, I received an email with a time and the date and kindly made it fit in their schedule for the day I was home. Electrician came on time with a courtesy call 15 min prior his arrival time. He told us we would get the details of the quote the next day. We are still waiting for the quote, 5 days later… Would of given them our business if only they could be reliable with replying.

Called about our kitchen circuits not working. Thought I had tried all the tricks to reset the GFCI. I guess I didn’t have the magic touch (or basic understanding of electrical ;)). Derek came in, listened to the problem and had it fixed right away. Even gave me a few pointers on how to stop this from happening again. Will absolutely do business with them again.

Had issues with hallways lights after the painters completed the project. I contacted Green Concepts and the communication was top notch. They booked a 2-​hour window and the technician showed up in the first hour of the window. He worked for about 10 minutes to fix the problem with the wiring. He explained what the problem was really well.
I am really impressed with the experience, end to end, from setting up an appointment to the electrician fixing the problem.

Derek did a great job for me in the past. Recently I contacted Green Concepts because I had kind of an emergency issue. Derek was booked a week ahead but came in the next day around 6 pm and worked for 2 hours until he fixed the problem. When he was in the attic, he saw electrical things that were not up to code. He took pictures and explained to me why those things could be a safety concern. When we bought our house, we had it inspected, but somehow the inspector missed an obvious problem. Thanks to Derek, we can take care of it. And I’m very appreciative that he was willing to do the job for me after hours. If I could, I’d give Green Concepts 6 stars.

We were very impressed with Derek and his work but the next day we discovered one of the circuits in the kitchen/​dining room didn’t work. We figured it was a minor fix but left multiple messages which were all ignored.
Finally I reached someone who set an appointment for Derek to return and fix the problem but he was a no show.
We left a couple more messages and then finally gave up. We’ll need to find someone else to take care of it.

Derek is awesome, professional, easy to talk to and does such a great job. I would refer him to friends & family! Great guy and great local business to support!

Derek is awesome! If you are looking for a prompt, professional, communicative, knowledgable, and affordable electrician — call Green Concepts!
The electric baseboard heaters in my living and dinning room had stopped working. I was so worried it was going to cost a bit to discover what the problem was and fix it. I was worried because our «handyman» (trust me… he is ANYTHING but handy) couldn’t figure it out and his «electrician friend» couldn’t figure it out either… so I thought it was a HUGE issues. After 30 minutes Derek had it figured out, fixed, explained the issue, and had everything put back together within a hour.
He is great and is truly interested in HELPING his customers rather than wasting their time or money. If you want someone you can trust and rely on — Derek is your guy! If we have any additional electrical issues in the future, he has our business for life!

I had searched around and received a couple bids from different electricians in the area. I ended up going with Green Concepts due to the Unilocal reviews I read as well as their bid in comparison to others. Derek was a little late when coming to do the estimate, but he seemed to know what he was talking about. He walked me through exactly what he was going to be doing so I felt comfortable and confident in his skills and that the work would be done correctly.
When the day came for Derek to do the repairs he was scheduled to come between 9 – 10 am. I don’t particularly like scheduling windows time slots but it’s better than the 2 – 3 hour windows from Comcast. I made sure to work from home that day so that I could be around to let him in my place. 10 am rolls around and no one has shown up or given me a call. I call the company at around 10:10 — 10:15 am, but no one answers so I leave a message asking if they were still planning on coming. Not until 10:45 am did I get a call from Derek saying he was running late because another project ran long. He told me he would arrive in 15 – 20 minutes. Derek didn’t arrive until 11:35 am, late yet again. At this point I was pretty annoyed. I find it very unprofessional to not call a customer when you’re running late and to run even later than you estimated when you finally did call. I was lucky to be working from home that day but if I hadn’t his delay and lack of communication would have meant I would need to reschedule and delay my project further. I think it’s important to be considerate of your customer’s time and to communicate well.
The good thing about my whole experience was that Derek finished the job within an hour and everything is working properly. He did a good job and I am happy with the work he did.

We are so satisfied with Derek’s service. He and Monica are responsive, punctual and professional. He did a great job in installing our entrance chandelier in the foyer. Would definitely recommend him!!!

Had some issues with some of the outlets not working, at all. Derek came out and was very upfront with expectations. After about an hour, not only was the problem found it was fixed. Derek also was willing to give me advice on ideas I had regarding the house. When it is time for upgrades I will definitely be calling Green Concepts for the work.
As a small business owner myself, I know how important customer relations can impact your business. Nicely done, Derek. I will look forward to having you come back again.

These guys are great. Made is super easy for me which is all I could really ask for. Did a very professional and quality job. Couldn’t ask for anything more. Highly recommend