360 Yachting

My family and I chartered with 360 over the 2012 Christmas Holiday. We are all divers and wanted to expand our love of the water by taking sailing lessons and becoming certified to sail. I made the reservation in October and asked repeatedly if there were books, lessons, work that we needed to complete up front. Being a Scuba Instructor I was familiar with self-​study and preparation for classes just like this. Long story short, we arrived on the prearranged morning, started our charter/​lessons and things for the most part went smooth. Aside from a few annoying issues with the boat (Rainbows End) like owners cabin head shower failing to drain, frayed lines and an issue with the clue that was resolved by my son climbing the mast and boom. The real issue that I have is the way the training proceeded. It was rushed, harsh and at times down right rude. To top it all off, we were told that our certification cards, (Basic Keelboat, Basic Cruising) would be mailed to us along with our log books.
I waited several weeks and then began to send emails requesting an update. To this day, right now as I type, I have NEVER received a response from Jay, Meg or Captain Joe regarding my inquiries about our certifications and log books. I wrote on three separate occasions asking for an update and have never been given the courtesy of any reply whatsoever. It is truly sad that an outfit that came recommended put its own needs in front of those of its customers. I have reported them to US Sailing but have not been contacted by that association either. If this had been the association that I am a diving professional member, there would have been an inquiry and contact made. Unfortunately, my family is a bit soured on the entire experience and I have my doubts that we will, as a family attempt to do this again.
We were lucky in that our vacation for the most part was relaxing and enjoyable. I feel for those who were duped by 360 and I in one way have too. I visit the keys twice a year for diving trips and will NEVER recommend 360 or anyone associated with the company ever to anyone, period.