Panda Express

Just had the oddest experience — my husband asked for the bottled Pepsi as his drink. Then he spotted the bottled ice tea, so he asked the cashier to remove the pepsi and add the ice tea instead. She told him she couldn’t because she would ‘get in trouble’ for deleting something off the order… WTH? We questioned her again and got the same answer with her apology. Make sure you are certain about that drink before you add it to the order! Crazy. Never.Change.Your.Mind!!!

Customer service is great and the place is very clean. The food wasn’t very great. The rice needed more flavoring the noodles tasted like they’ve been there for days. I don’t think I’ll be going back :(I always liked Panda Express but after today, don’t like it very much! I’m giving it 3 stars because I really like there outdoor seating!

The place is good. I don’t give a lot of merit to chains, but Panda Express is clean and everything tastes pretty good.
I will go back.
I feel that three stars is a solid rating. The place is good, not fantastic.

I give this place a perfect 5 star. The staff is so nice so much better than the Panda Express in pasco, wa! I live in pasco and I drive to kennewick this this Panda Express location because there so nice!
I I think I caught her name (the server helping me)
Her name is Sam she’s amazing
Great and friendly service!!!

The worst customer service of a Panda I have ever seen. Could not understand the server. Had to wait to pay as three servers, including our, helped make other plates for customers behind us. Server mumbled everything she said. And they were not busy.

Best fast food on the planet. An I mean fast. You walk in and the food is pre made. Employes are extremely nice. Most of them are ESL, but still very nice.

You will not find many «authentic» chinese food places in the tri-​cities. What you will find is plenty of grimy, pest infested, wierd-​smelling sit-​down restaurants (and i’m not talking just chinese food, here). I am in the pest-​control industry and have developed a distinct «cockroach nose». Yes… you can smell roaches when you walk in. That wierd dingy, slightly moist, funky, almost mold smell… Roaches. Sorry to lead a review like this, but I had to make a point. Panda Express is the cleanest, freshest, best kept restaurant in the tri-​cities. Take a look behind the counter and in the crisper/​fridge windows… Impeccable food storage and over-​all cleanliness. The food is Chinese-​fast food. Absolutely thoroughly americanised, yet delicious. Clean, fresh, neon colored sweet and sour goodness.

Very friendly here, even when they get busy.
Many people may complain because Panda is not «authentic’. Maybe not, but they are GOOD, so my tummy approves. Love their iced tea as well. Unique flavor.
Their prices have crept up a bit over time, but I still like them over all.