Orchid Spa

I will never patronize this spa again. My pedicure was insanely sloppy, nails were not the same length or shape, polish application was not smooth and it was all over my skin. Another tech came over to try to clean up the mess, but she didn’t do any better. You’d be better off giving yourself a pedicure.

The place is dirty. The staff is rude. You set my foot on a used/​empty plastic product bottle to shellac my nails?! Ummm… that is tacky and gross. I was embarrassed to have taken someone here as a gift. Never again.

Wow. Where to begin.
I brought my friend in for her birthday to get pedicures. A note to anyone business savvy: the Tri Cities area desperately needs cute little day spas. The area is definitely lacking and someone with a good business sense could make a killing.
Upon walking in, I informed the girl at the desk that I had a missing toenail from an injury, and asked her if they could do an acrylic. She said they could and it be $ 7.
We were then very rudely «greeted» by our nail techs and told to sit down in the chairs. My tech looked at my missing toenail and examined my foot like it was a foreign object. I explained to her that I was told they would do an acrylic, and she rudely asked me who had said that. I had to point the girl out. In Vietnamese she started yelling at the woman, which they bantered back and forth with. I felt like I had done something wrong.
Let me say, I have complete respect for all cultures. However, I think it is extremely rude and unnerving to have a conversation in one’s native language while getting a service done.
I asked if she was able to do it and she hushed me while still bantering with her co-​worker. She looked up at me and said, «Yeah. I do it for $ 7.» Wow.
I never was able to relax. She seemed angry during the whole service. She made me sit in an uncomfortable chair to place the acrylic while I had to lift my leg and hold it for her. It looked like she glued a square chicklet (candy gum) piece to my toe and didn’t paint it entirely. So the stark white plastic piece showed through. She then told me it wouldn’t last and would probably fall off.
This, topped with the odd décor — especially the two pond like structures with water that obviously has never been changed and a scum on it that could have held a small animal, I would never recommend to anyone.

I have been coming to Orchid Spa for over 3 years. I have come to know the entire staff and enjoy their friendship and camaraderie very much. For those who complain about timing (in other posts), I would like to add that the workers and owners do have life events/​situations like everyone else and there are days when they are short staffed like any other business. Patrons need to do their part in keeping appointment times, and also realize that just because walk-​ins are welcome, this does not mean all their needs can be met at any given time of any given day. The staff stands behind their work, apologize, and don’t charge if someone is unhappy with the service, –which in my experience is rare. I went to many different salons before I came here, and none are as clean, polite, professional, and as nice. If you want a certain time, then call and book it, and keep your end of the deal or be okay with what is. Orchid Spa is a refreshing oasis from my busy life, and I am grateful they are here.

I was a regular at this salon for years but no longer patronize it. Lee does a good polish job but has a poor attitude. The final straw was when he walked off mid-​manicure and told some girl to finish it. It’s impossible to talk to him because he pretends he doesn’t know much English. In fact, you can’t communicate with most of the technicians and it makes me uncomfortable when they chat back-​and-​forth in Vietnamese. I prefer peace and quiet during my pedicure.

Shellac manicure done, quick and great job done. Lots of colors to choose from. Would go back.

I’ve checked out every salon in town, from the cheaper spots to the high end expensive day spas. This place is clean, quick, while the technicians are funny, sweet and give great massages. My Polish always looks great and they have a large selection of colors. The spa pedicure and manicure products come in sealed, sterilized packages so you know this place makes cleanliness a priority. Also, the skin products they use are from individual sealed containers that shows they are not just using some random stuff. I always make an appt since it makes it a boy easier to get in, but it’s not necessary if they aren’t busy. I get a spa pedicure and a basic manicure. I don’t do acrylics or gels anymore but they are done beautifully.

I have been a loyal costumer since they opened years ago. I even recommened most of my friends and family to them! The past year I have noticed quite a few changes. First off, the man who either owns it or manages it seems to always have a bad attitude and just doesnt seem like he enjoys his profession anymore. There was a time I made an appointment for four people a month out for a wedding for four pedis and three manis. When we checked in, we waited for about ten minutes (no problem with that) and then they seperated us when we were seated. Whats the point for making an appointment, if we werent even going to be able to sit together? Halfway through the wonderful pedis (my favorite service there, i get the On-​Sen Pedicure), I reminded the man about our manicures and he started yelling at me telling me I changed my mind and that I never scheduled that. When in fact I did, I used to be a hairdresser, trust me I know how these things work. With that being said, one of the wonderful technicians apologized to me for his behavior, and we were able to get the service we had scheduled. I have since been back, and each time he is sitting playing on his phone, ignoring customers and rushing the technicians to get the customers out of there. I used to love this place and I still love all the technicians, but I wont be returning due to that mans attitude and VERY poor customer service. I wish that wasnt the case!

This is truly the worst nail salon I have been thus far.
Since reading the positive reviews I went to try this place for a pedicure. Although i called ahead of time, I had to wait 30 mins and they were letting walk ins before me go ahead of me.
Then when it was my time, I had a lady start just gobbing nail polish on my toes. I was so awwed didn’t know what to say. And I have some friends in the industry and they have complained about people being rude when comin to get nails done so I try to be polite as possible. And I asked nicely that there were gaps in between the polish and she smiled and was like… I’ll put another coat… No worries. After another coat of polish, I had the worst, sloppiest toe nail polish I have ever had. I am sitting there thinking… If I was going to have such a sloppy job, I would have just painted at home myself. I didn’t want to make a big deal about it… So I sat down pissed off!!! Drying… Thinking I will never come back here… And to my surprise… My toe polish was peeling off after 1 – 2 days. So I went to another salon immediately and had my toes re-​done after 2 days and the guy doing my toes at the salon looked at me like… Did we do this? At this salon? And I was like NO!!! Would I be back here if u did? Worst customer service, worst paint job. I will never be back here again!!!

I went here with 2 friends and daughter. Each of us had a pretty significant issue. Friend 1-​she asked for a flower on her finger, the gentleman replied with a sigh, no time for flower, no. Ummmmm, really. No time, it takes 1 minute and costs 5 dollars.
My daughter– they cut her thumb so badly that I questioned whether it needed a stitch. It wouldn’t stop bleeding. They kept trying to blot it, but it was too deep. Then they said, no gel nail. Which was fine with me, I figured it would STING! Then I look over and they are painting it! Covering her nail with a mixture of blood and paint!
Friend 2-​got her toes painted a lighter orange. Received one coat. She asked for a second coat as you could see through the color. She got an eye roll and a very sloppy second coat. The lady said I’ll just put jewels over the see through part.
Me-​I was also cut. Not as badly as my daughter, but still they painted my nails with blood still dripping out of my cuticle. Disgusting. I kept trying to blot and was scolded.
Rude and unsanitary! I will never go back.

I came here while on a holiday weekend. I chose it due to the excellent reviews. The salon is clean & appealing visually. I will preface this by saying my regular salon back home sets the bar high… But I didn’t get much of a massage with my pedicure, not much pumice scrub on calluses & it felt rushed. I found it to be JUST OK.

Clean, friendly, and modern. Free waters for customers. They have a large menu of nail and spa services to choose from. I highly recommend the hot stone pedicure — 20 minutes of foot and leg massage with heat and lotions and pretty toes to walk away with. Glorious!

So update… had an amazing nail technician. And another thing that I love about this place is that all the utensils/​tools they use are from a sealed package.

Love coming here from all the places I’ve visited. The gal who gave me a pedicure was amazing. She was detailed and asked if I enjoyed the massage. She was a generous massage giver as well! Lol did not hesitate to spoil me with a second round of massages. Ask for Ba, she is amazing!

I was disappointed. While the service was friendly and prompt, I was appalled by unsanitary practices. I took my adult daughter and niece for pedicures. We sat side by side. The tech had a basket for each chair that appeared to have cuticle nippers and nail clippers in sterilization envelopes – great! However, each tech pulled open a drawer and filed our nails with a used emery board then took out a used nail smoother as well. When I questioned, I got a smile and head shake as it appeared the techs had limited English skills.
Where is an inspector when you need one?
I don’t recommend you risk nail fungus or worse by visiting this nail salon.

Extremely clean and friendly! I drove almost an hour to be pampered by the wonderful techs at Orchid Spa after reading the Unilocal reviews. I had a shellac manicure and pearl spa pedicure. My nails look great — I’ve already made another appointment. The pedicure was heavenly– almost 20 minutes of massage with scrubs, hot stones and lotion. Go! You won’t be disappointed.

I like the way they do my nails. Lee seems to be the person that does refills and he does a great job the few times I’ve been. The atmosphere is really nice as well and the prices are reasonable. I definitely will make this my nail place in the TriCities.

So my mother and I were on the hunt for a new salon today and found a home! Finding a quality salon isn’t only about one specific feature rather a combination of many that come together to form value, service, and overall appeal. We stumbled upon orchid spa on Unilocal after our first choice was booked up for 3 hours. We both got pedicures and she chose a full set while I ventured to try shellac for the first time on my natural nails after 2 years of acrylic. Our appointment started promptly on time and the pedicures were absolutely amazing! They offer 4 variations (ranging from $ 20 – 35) and we both chose 1 of the more expensive choices. WORTH EVERY PENNY! I got white tips and my feet looked and felt beautiful. Now when it came to the nails it was a diff story. The first tech didn’t fully remove all the acrylic which left my shellac looking lumpy to say the least. (My mothers full set looked great though) after leaving the salon I realized how dissatisfied I was and promptly returned. The manager patiently listened to my concerns inspected my nails and COMPLETELY redid them free of charge!
Even though I had to return for the fix I will definitely be back to Orchid Spa. The salon is clean and relaxing the pedicures unmatched and the customer service overshadows any flaws in skill they may have. Like I said. Finding a wonderful salon isn’t just about how it looks, how much the services cost, or if your satisfied with your nails… it’s a combination of all these things and Orchid fits the bill.

Second visit here. Friendly people, very clean storefront. Walked in about 1 p.m. on a Friday (boat race weekend), and was able to get right in. They became very busy (all but 1 person that came in were walk ins), but managed to «process» everyone quickly and efficiently. Chairs were comfortable.
I really love my «regular» day spa, but I’m not one to plan ahead too far so I sometimes don’t get in when I need to. This is a great alternative for those times you decide at the last minute that you could use a little pampering. I will certainly return!

The massage and the pearl pedicure treatment was amazing one hour long! However the design was terrible. And I guess I’ll never ask for that again, just get a plain color so you are not disappointed.