Lithia Chrysler Jeep Dodge of Tri-Cities

you changed my oil and did a vehicle check, but did noit have proper antifreeze for fill up, and price for a 4 – 5 dollar bulb was 19.50…other than that it was good

The service department is HORRIBLE! Called 7 times and left 2 messages to get warranty work done on our diesel… no one returned our call. We ended up driving there and buying a car and had it 5 days when the check engine light came on. we happened to be in Kennewick and drove it in and the service department was less than helpful! Luckily our sales guy was excellent and got us a rental car so ours could stay for repairs. we live 72 miles away. It has been there for a full day and we haven’t heard a word about it… we called with no answer. left a message with no returned call. Worst service ever! Anthony in service told us to take it home it would be fine as long as the light wasn’t flashing! It had an intake problem and was surging and getting 13 miles per gallon. Seriously save yourself the headache and don’t go here!! l

We recently bought a vehicle at Lithia in Kennewick via Luis. It was, bar none, the best car buying experience we’ve had in 20 years. We scheduled a test drive for a vehicle we were interested in. There was zero pressure before, during, and after that test drive.
We came back the next day to look around some more and Luis offered far more for our trade-​in than other places had and made us a great deal on the new vehicle.
Fantastic on all fronts, would recommend Lithia to anyone.

Great service and all of them made me so glad I was in a Charger and at Lithia for service.

Extremely disappointed and frustrated with my experience with Lithia. We brought our truck in for a recall service and while it was there we had them take a peek at the breaks as they were making a strange noise. Figured it would be convenient to have them look at the breaks while it was there, but oh boy how I was ever wrong… Just a few hours after we brought it in, we got a call from the service advisor explaining that the truck needed new breaks and to shave down the rotors. At that time he also gave us a price it was going to cost as well as PROMISING the truck TO BE DONE by 5pm that same day. We get a call just before 5pm from this advisor saying the truck WOULD NOT be done and that it was going to cost an extra $ 400. Now, what am I supposed to do without a truck that was promised to be done when I was off work? You think he would offer a loaner car to us, but no… Lithia only gives loaner cars to customers that purchased a vehicle from them. They can make «acceptations» to this depending on the situation, but won’t tell you this until you ask. Because of this, I was unable to haul my horse to an event that I had to be at later that evening as I had no truck. I explained this to the service advisor that I desperately needed my truck and he said there is nothing he can do. Really? Nothing? Not only did you PROMISE I would have my truck back by 5pm, you also said it was going to cost more. The service advisor was horrible to work with and talked down to me like I was stupid. The lack of customer service and respect I received was astonishing. Never ever again will I visit this dealer and I will most certainly tell everyone I know not to go there. How hard is it to deliver great customer service these days; especially when I am spending thousands of dollars at your business. Apparently for Lithia they have been struggling at this for years as I am looking at these other reviews… come on guys… FIGURE IT OUT!

I have never experienced such poor service. There missed three delivery dates, failed to order all the parts in a timely manner, damaged the body of our vehicle and did not fix all the issues.

I purchased a new Town & Country from Lithia in 2015. Service is always quick and friendly. Making appointments is easy & my questions or concerns are always addressed in a professional manner. I would recommend Lithia to anyone looking for a vehicle or service.

Terrible customer service! They have poor communications skills with customers. I had to call them to find out he status of my vehicle service even though they had it all day. They are so overwhelmed that they are incapable of providing basic customer service.
Next time I’m buying GM!

Can’t tell if their service is good or no. Called 3 different days and left messages. No response. Filled out their online form, no response. Sucks because this is a fleet vehicle and i have to take it to a dealer. I would never take my car there with this kind of service. Guess i have to drive down there. GRRRR

Came back for a recall service — no complaints about the service staff, and the car was fixed only about a half hour behind schedule, due to the replacement part not working. Second replacement part worked, and service complete.

Take the car, and get it serviced somewhere else.
I purchased a used Subaru off there lot 2 years ago, and it was great and have had no problems, however when I returned in September 2015 to get a second car from them, is when all the problems begin.
Car started having shifting problems, submitted an online appointment to have them look at the car. I call the day before and after attempting to reach the service department for 3 hours, I finally get somebody to pick up the phone, and I have to speak to only one certain guy that’s unavailable. I waited 2 days for him to call, he doesn’t. I then chase him down again this time only 2 hours of calling. He states to me that because it’s an Audi, he can’t really work on it and needs to get it to the local Audi dealer, which is 3 weeks later. I drop the car off for them to get it to Audi, and then when I call 30 minutes before closing after 1 hour of trying, I was told by the service guy that he FORGOT to take the car to the Audi dealer and that the diagnostics he could do found nothing, A FACT WE ALREADY KNEW! But using some computer program he found that the car needed to go to Audi for a software upgrade (YOU DON’T SAY)… So he worked with them to get my car in the next day and agreed to a pickup time of 4 PM. It’s 4:18, he can’t pick up his phone, and after calling the Audi dealer, they reported the car is done, and can be picked up, but only by Lithia since they are footing the bill. I’ve spent 2 hours on the phone trying to get to service, they can’t pick up the phone and I don’t know if I will get my car today. I should clarify that I don’t blame the service advisor, there’s only so much that can be done when they are so understaffed.
There’s always been a line waiting for advisors, and if they can’t pick up the phone, then HIRE MORE PEOPLE!
At this point… I cannot express my frustrations well enough as there is not a curse word strong enough in the English language.
***Update*** He just found out the car is ready to go… and he had to send a salesman to pick up the car, since he was beyond swamped…

Purchased a used car from them and the CV joint needed to be replaced two months after, they fixed it although it was nearly impossible to get anyone in the service department to call you back. A couple months after the repair the same problem occurred, again it is nearly impossible to get anyone to call you back or look at your car. Not worth dealing with their service department, buy your car somewhere else.

they need to seriously hire some help, the service department is so short staffed that when you call you will get a «so called advisor «that will tell you no ones available. If you call and it goes to voice mail still no one calls you back. I litterly drove 25 miles to make appointment over 1 week out. I asked about returning my call, Service Advisor found my message on
A «sticky not» along with countless others. No order on who to call next, this was 3 hours later. It’s 2015 sticky notes really? I feel for the service techs or lack there of they need help. The old saying, customer service after the sale is the most important. Lithia falls short ! The service adviser didn’t give a darn, I won’t post his name I don’t think he’s been trained or due to lack of empthy of management he doesn’t care !

I am leaving a one star review only because it goes towards the only person who gave great customer service and it was the guy who let me test drive the car I bought. He was the only one to have good manners and customer service in comparison with everyone else. I was so excited about getting a car here until they put me in with a financial advisor who kept trying to persuade me to buy a warranty on the car. He popped my bubble of excitement and happiness for purchasing the car. I clearly said no thanks 3 – 4 times until he got upset and mad and finally stopped. It felt like he was breathing down my throat to say yes until he finally gave up. I have a pretty good credit score too and I don’t see why he got me in a loan where I have to a pay 12% interest rate. I even put 25% down payment of what the car had cost. I’m paying more than I need to for the car. The next day, I went in to give my down payment for the car and waited my turn for a lady who was going to let me sign for my last papers. She seemed nice at first glance as my first impression of her was greeting an older white lady who was about to do the same thing I came in for. Finally, it was my turn. She approached me and walked me to the office. I was expecting a hand shake and introduction only to recieve very unprofessional manners and snobbiness. I thought I would be treated with the same customer service as I had saw the older lady recieve. Thinking about this all only makes me want to return the car and never do business with them ever again. Such terrible customer service, I don’t suggest buying a car here.

This was the worse car buying experience for my son’s girlfriend. I would never recommend them I have told everyone this story. Her parents bought her a used Scion without noticing how filthy dirty the inside of this car was. There was a lot of food everywhere and even dead maggots under the seat of the car. They said they would detail it and after bringing it back to have this done it was a nightmare. She has to bring it to them TWICE and there is still old food in the car. One time when she wanted to pick it up they told her to come back because the carpet was wet but then when she wanted to pick it up they made her wait all day and still said she had to wait until the next day. Bottom line worse customer service ever with no integrity at all.

Needed a new car because of change in work circumstances so, at the recommendation of some family friends, I checked out some dealerships in the area.
Normally don’t write Unilocal reviews for car dealerships, but making an exception because one of the car guys (Steven? Stephen… sorry forgot his first name but Mr. Huang the Asian car salesmen) was exceptionally helpful. At the other locations, I felt intense but subtle pressure to walk away with a purchase as if it was a crime against humanity if I didn’t buy something that day.
Stephen acted completely differently and gave me honest and real advice. He made me realize I should keep my current car for a little bit and see if it meets my needs, and only then, should I consider purchasing a new one.
I didn’t buy a car that day from any dealerships, but if I needed to in the future, I’m definitely making Lithia my first (and likely final) stop.

I was passing through while on vacation and I saw a car on their lot that I couldn’t resist checking out. Vito Ballestrasse, the General Sales Manager, was the one that helped me out. He was professional and overall a very fun person to talk to. He knew a lot about the car I was checking out. I didn’t feel pressured at all during our interaction which was very nice. I would return without a doubt because of Vito alone, and you know. the cool cars.

They did a great job repairing my car. Hard working people. Parts dept is very friendly. Will go back.

I’ve been a customer here for several years and my honest perception is that most of the staff hold little to no concern for upholding a high standard of customer service. I’ve worked in customer service long enough to understand a delay or mistake happens, and as such I always let them roll off when they had previously happened, but my most recent visit has forced me to reflect that the more likely cause is some form of mismanagement instead. I had time limitations on this visit, and although my work was supposed to be done in two hours I had to eventually be shuttled home because there was a delay following somebody failing to get the proper parts. This delay was not communicated to me and only happened after I bothered to inquire myself. The gentleman attending to me offered a sincere apology and I accepted that. However, two days later my shuttle back to pick up my car was an hour and a half late even after two calls to check that they were on their way, and then they went to my old address first although I specifically checked that they had my current address in the first place. I know from my history with Lithia that there are some sincere people working there that do a great job, but the others suffer from a serious lack of attention to detail and concern for the time and needs of their customers. At this juncture I’m not sure I can bring myself to go back.

After speaking with the GM they have reviewed their pricing system and have provided me with a solution that goes above what I expected.
I’ve only given 2 stars because even after Service my Jeep is not fixed. My intermittent wipers seem to work intermittently and the wipers will still not return to the «home» position when shut off. My VIC still beeps at me to check the 4wd.
I’m still waiting to hear back from the service dept on how they want to proceed. If/​when they contact me again I will update this review.