Enterprise Rent-A-Car

Fast and efficient. The car was clean and just as we expected. Customer service was polite and pleasant.

Great 2016 Nissan Altima! Just like the rep said. Great customer service and was dropped off at home.

Really like Enterprises pickup/​drop off service. I also really like the staff at the Keller Location. Friendly and very pleasant to work with. I am on first name basis with the drivers as well. Good people. My low rating is due to the company. What first started out as a good business relationship has turned out to be not so cost effective. Enterprise rates seem to be climbing for me to the point that renting a vehicle for a couple of days is getting $$$. Which is kind of counter intuitive since I am a Gold member with a lot of points. So to summarize. Good people, no issue with cars, love the pickups, but long term relationships… Probably not.

The rental was a result of an insurance claim and used why our vehicle wias being repaired.
They were extremely courteous and accommodating from the beginning & through the ending of the rental process. Would use again.

Good experience! Van was ready and clean. They offered to show me where the gas tank was since it was in an unusual spot. Short lines at both check-​in and check-​out, that was great! The employees were all friendly. Parking is congested, but there seems to be just enough room. Van returned on time, no surprise charges.

Had a great experience with this location in Feb, but a little disappointed last week. Showed up 15 min ahead of my reservation and was told by the manager I would need to wait for my car to be returned! Was given a dripping wet car with 42k miles on it, scratches on paint and missing hubcap with just under a half tank of gas. Not the image I like to portray in business travel. When I asked for a different car I was told that the only ones available were large SUV which would be a significant up charge over my corporate rate. Had to stop for gas on my way out of town. I guess I am spoiled by Hertz airport location quality and service!

I rented a Enterprise car from the Keller location. The employees were friendly and really helped me to get the rental I needed for the weekend.
The only problem I had was the car was dirty inside and out. I don’t believe that this is only a Enterprise problem I have found this to be the case at most rent a car companies. Most times I end up getting a car wash or cleaning it myself. The car I rented was a Toyota Corolla. It ran fine and got 38 miles to a gallon. AL in AL it was a good rental.

I generally rent a vehicle once a month and always go to Enterprise first because of their customer service and happy employees. Continued fantastic service at the Keller Texas branch. They have gotten me out of a bind on several occasions over the past 10 years. Will return at all opportunities.
One item of note — sometimes get a vehicle that smells like cigarettes. I wish Enterprise would do a better job of enforcing no smoking in their vehicles. Kinda sucks to smell cigs on 8 to 12 hour round trip drives.
End on a positive note — It’s refreshing to do business with a large International service company that has such outstanding customer service. Thanks!

The staff at this location is always friendly and helpful. This place is as good as anyone could ask for.

I had to rent a car because mine was in the shop. I have State Farm insurance, and they directed me here. I had to rent the car for a couple weeks, and State Farm only pays up to $ 20 a day, which I never understood. Shouldn’t insurance pay for a rental car if you are RENTING A CAR? I still ended up paying a couple hundred bucks BUT — this place is really good. They had me ready to go before I even showed up after my accident. This place is State Farm preferred or something — so it was a breeze. Car worked fine, people were really nice, and the location was convenient to the car repair place down the street.

I rent cars often and usually go to Enterprise. The staff in the Keller location are friendly, helpful, and funny. Often I have to extend my rental without notice, when I called Morgan she looked to see if there was an offer so I could get the best price for the number of days I would have the car. The place is always clean or being cleaned and sometimes very busy. I gave this business a four mostly from comparing them to other rental businesses I have been to lately. I would give this place a five if they offered cookies :)
The cars I have picked up are always clean, although I did find a penny in one of them. The fuel has always been above ¾ tank (I hate getting a car on empty, thanks Las Vegas) and I have not had any mechanical issues with any of the cars I have picked up from there… Great Job Keller!!!

As helpful as the staff was, the car we had just did not quite meet our expectations.
After I drove off the lot, I noticed that both the tire pressure light and the brake light were on. The brake light would go off when I stepped on the brakes, but after a few miles it would come back on. It did not seem related to the parking brake.
After I got home I noticed a dime-​sized chip in the window. Since this was not detected as part of the pre-​drive away inspection, I went back to Enterprise to discuss these three things. First off, the chip was too small to worry about (good for me), and the two warning lights were shrugged off. If it’s OK with you, it’s OK with me, and since someone else’s insurance was paying for the car, it was not worth making a fuss over it.
Later in the week I learned that there was either no fluid in the windshield washer reservoir or the pump did not work… Pretty annoying when you have a dirty window while driving into the sun… But since the car was to be returned soon, I shrugged this off too.
Bottom line: Make sure the car is 100% before you drive away.