Enterprise Rent-A-Car

Have not been pleased on experience at this Enterprise will start booking at other location on 377, they seem to have more vehicles available.

ZERO stars! This was a horrible experience. To begin, I was scheduled to pick a car up at a specific time. I arrived on time and had to wait over thirty minutes for my rental. The rep that handled my rental, Dannah, rushed me through all the paperwork and seemed very ill prepared to answer any questions I had. She was syrupy sweet, but I needed more useful information rather than a fake smile. I got into the car and as I drove away, I began to smell a mix of body odor, perfume, and cigarette smoke. It was HORRENDOUS! (I so regret not getting pictures to post with this review.) I was getting my car repaired at Craig’s next door and was told it would be fixed by week’s end so I decided to deal with it. Then, upon closer inspection, I noticed how FILTHY the inside of the car was. Stains all over the inside of the car. Brown stains in the console, what looked to be mud packed into the creases of the floor mats, the console in the back was covered with what appeared to be coffee splashes and crusty stuff in the drink holders. It was disgusting and how a company allows this to happen is beyond me. I returned the second day and had them clean the car. I was «greeted» by a dark haired, tall white male whose ego would not allow him to make eye contact while I was speaking to him. He flippantly disregarded me and as I was speaking, walked past me while grabbing the keys out of my hand. He said, «Yeah. We’ll get it taken care of.» My two children and I waited in the waiting room for some time before a tall, blonde gentleman came to get me. He asked me to inspect the car and was super apologetic. I appreciated his understanding tone. I looked it over and it was still gross. (Back console hadn’t been touched and mat in middle console still packed with brown substance). He again apologized and took it back a second time for cleaning. It came back and it was fine. Not squeaky, but a huge improvement over the first time I got in it. I was willing to settle just so I could get on with life! (The vehicle was a white Chrysler 200… not that it matters.) This rental was part of a package deal offered to me by Geico insurance referred to «auto repair xpress». The whole concept, as explained to me, was to make the process of car repair and rental a seamless process. It was everything but that. (I was hit by one of Geico’s customers and he drove off. I snapped a pic of his license plate and he was caught.) Now, I find out they have charged my credit card an additional $ 120 for what? I have not a clue. No one has contacted me about this charge. My fees are supposed to be covered by Geico. So, yet another headache to remedy with this company. I will NEVER rent with this company again. I will tell everyone I know about this horrid experience until I’m blue in the face. The treatment I received was thoughtless and unprofessional.

Great customer service!!! The car I received more than fulfilled my need for a car to travel for work. Great job!

This enterprise is within the dealership. I use this location as my job requires me to travel a lot and this place is most convenient. They allow you to park your car within the dealership and there is a locked gate so your car is safer than just leaving it out … The staff have always been good to me especially when clients are douche bags … People renting here have so fucked up since of entitlement concept in their head … Anyway I’ve been treated good even when this place was packed with customers