Walgreens

Just took my family’s prescriptions and left. We have used this pharmacy for over 15 years and they are impossible to work with now. I have tried refilling RXs over the phone and in person and when I go to pick am told that they have nothing for me with confused, blank looks on their faces. They are not helpful and give incorrect information. That with the ridiculous wait times has forced me to go elsewhere for service.
Don’t get me started on the photo department. I had a DVD and prints made for my daughter’s graduation party. I went to pick up everything on the way to the party and found out that they had not printed about half of the pictures I had sent in. None of the photos had a watermark because we had paid the photographer for the CD and all printing rights. I can understand them asking for a release from the photographer, but they had the order for a week and could have called me to tell me that. Instead I had no senior pictures for my daughter’s party as it was far too late for me to get a release at that point. To top it off the associate was beyond rude to me. I have never been so angry at a retail associate in my life.

Never been a fan of Walgreens. They are ok and this store is no different. I got fed up with them years ago never having the sale items in stock. The old we have 2 and those 2 are on sale kind of thing. Haven’t really bothered to ever go back and see if things changed.
Anyway, this store was ok. Shelves were a bit disheveled but it was fairly busy in there at the time.

I have tried to work with this pharmacy for 4 months now. They are consistely rude slow and treat me as a new interruption every time I come in. Do not bother them, as they are to busy for customers.

My experience there has been awful enough for me to write my first online review of anything, ever.
Pros: Open 7 days a week. Open to 10 pm on the weekdays. Drive thru.
Cons: Unfriendly, uncaring, unfeeling staff. Watch out for that cold shoulder. Its a dozy. I thought it was all in my mind how rude they were, but after reading the previous comments, not so.
They are abrupt and completely cold. If you have any problem with insurance etc, they just roll their eyes and make up some excuse as to why they cant fill the medication. I even had a technician tap his fingers on the counter and point at his watch right in my face that my questions were taking too long and he had to leave in a few minutes. His comments to me were very snarky and personally demeaning. (And that phone they use to speak with in the drive thru, they slam it down with intent to be hostile. They have such an egregious attitude)
If you can use another pharmacy, its my opinion that you should over the Walgreens Keizer location. After the previous comment of mentioning the rudeness to management, it might be a good idea to go straight to Walgreens HQ.

The employees at Walgreen’s Pharmacy on River Road in Keizer, Oregon are the most rude, awful people I’ve ever dealt with in customer service. Since it’s basically every one of them, it must come down from management. I’ve heard so many other people say the same thing and they’ve complained to management, and management has actually laughed in their faces. It does no good to be extra nice and polite with the employees — that means nothing to them. They don’t deserve these jobs. There are plenty of people out there who need jobs, would appreciate having this job, and would understand the concept of customer service. I can only hope that some day they are hired at Walgreen’s Pharmacy and can change the really negative culture that exists there today.

I typically don’t rate chain drugstores, or grocery stores, because essentially you should already know what to expect. However whenever there is a positive (or negative) associated with these individual stores, I feel that I should review accordingly.
Over time, I have even impressed with the cheeriness and knowledge that the employees have. They usually engage in playful banter, as oppose to the quiet teenage crowd that can sometimes man the registers. Therefore, this specific Walgreens gets an extra star in my book.