Courtyard Keene Downtown

I’d give this puppy a four star. Here’s why:
Benefits: Great Location, Good Parking, Nice Staff, Clean hotel, Modern Design, Nice Furniture in rooms.
Downfalls: Very Cheap Pillows (Bring your own, if possible!), No breakfast, No views out any windows, cheap shades.
Overall: The benefits far outweigh the downfalls. For Keene, NH, you’re not going to get a better deal than this.

Nice hotel, nice location, clean room, staff very nice. Amenities? Awful. Bar closes at 10pm, restaurant closed early. Closest place for a cocktail was an overly loud sports bar that was more of a nightclub with a DJ.

Fantastic front desk service. Ideal location. Clean, spacious and quiet room. I cannot rave enough what a pleasant experience my husband, me and my pup had during this visit. I highly recommend this hotel, a stone’s throw from good eats and shopping Main Street.

The hotel was clean. The hotel looks very dated. Parking was ok. They have a lounge which is pretty empty. Pool table with no cues or balls. Starbucks station which was closed for most of the day. The primary reason for two stars was the staff seemed overwhelmed at best with more than one customer. Housekeeping woefully understaffed. On 2^nd day returned to room at 4pm and nothing was done. Waited another hour for fresh linens etc. location is close to downtown but in the Keene hangout for panhandlers.

Location is right downtown, walking distance to restaurants, etc. Parking is limited but wasn’t a problem. Rooms spacious, common areas very clean, staff very friendly. Prices very reasonable (especially through Priceline).
Why only three stars?
Hands-​down the worst pillows I’ve ever encountered at a hotel. There were six on the bed which held some clue right there as to how «napkin-​like» they were. Headache city.
To top it off, no complimentary caffeine.

We think the Courtyard is the best hotel/​motel in the Keene area. It’s comfortable and conveniently located and has a friendly and efficient staff. Our recent stay went well, though be advised parking can be an issue; it’s too often difficult to find a place nearby. That aside, the rooms are clean and roomy, especially the suites. We found the free wi-​fi pretty swift for downloads. Check-​in and out went quickly for us. There’s an indoor pool (which we didn’t use) and a pleasant lounge area where you can get a drink in the evening. The hotel is only a few steps from downtown Keene restaurants and shops. And the prices are typical for Marriott lodgings. We’d recommend a stay here.

Stayed here back in January its a newer hotel in a convenient location. The pool is only 3 feet deep which makes it impossible to swim in. A hot tub would have been a better choice

We stayed overnight here for an early business meeting the next day.
Parking is a bit of a pain, the hotel is rather oddly configured location-​wise — relative to the parking. It was incredibly cold out — down to about 10 degrees — so parking as close as possible was desirable — but with the way the parking is at this location — was not possible. The closest lot to the building was filled when we arrived.
When we arrived in the evening, the staff person at the front desk was engaged in a rather long phone conversation with someone — and she paused to ask us to wait. We waited for about 5 minutes. Not a long wait, but after a long day it would have been nice if there were a second staff person manning the front desk.
My room was on the 3^rd floor — very clean and comfortable. The room included a digital thermostat control — which worked well. The room was way to warm and stuffy when I arrived — I was able to easily get the room to the temp I desired.
Free internet access is provided — but was somewhat on the slow and poky side. I had a hard time keeping my iPhone connected to their WiFi — their network was acting a bit wonky.
This is the first Courtyard where I have encountered a pool table in the lounge. So we played a few rounds of pool while I quaffed a delicious local Pale Ale from the bar (Resonation Pale Ale, Great Rhythm Brewing Co., Portsmouth, NH).
The lobby/​lounge area has a decent amount of seating, you can get the usual limited Courtyard meal offerings here, as well as coffee, tea, bar offerings.
I would stay here again. I think this is probably the nicest of the hotels located in the Keene, NH area…

This Courtyard is a solid 3.5 stars verging on 4. The front desk staff is delightful, engaging, and friendly. The lobby is clean and spacious. The rooms are nicely appointed with comfortable beds, free internet, and in-​room coffee.
To tip the scale to that fourth Unilocal star some staffing assistance on the breakfast and coffee bar would do it. When it gets busy someone needed to help the lone woman who was rushing between orders, making coffees, table service, the kitchen, and bussing. I genuinely felt bad for her and can only imagine how bad it gets when it’s really busy.
Overall this is a great place to stay when in Keene NH.

I will give this place an overall 3.5 to 4 stars. It is overall a good hotel but leaves some room for improvement. First off, I believe you should have complimentary coffee and breakfast. Atleast have complimentary coffee, it is inexpensive for the most part. Luckily I had gotten the breakfast and stay combo. However, I feel the breakfast were limited and nothing special.
The room was very clean and spacious. The staff was overall nice and professional. I utilized the gym and it was your typical gym with mostly cardio machines. The pool might as well be a big hot tub since it’s only 3 ft deep and maybe 15ft long.
Some of the positives here are the rooms are nice, Internet is free and fast, and staff are overall nice. Another good thing is you are surrounded by a bunch of bars and restaurants within a 1 – 2 mile radius.

Okay what is up with a nice hotel like the Marriott in Keene not offering free breakfast.
For the price that we pay for a room breakfast should be included.
You used to at least offer coffee and tea in the lobby.
Not even doing that anymore.
What a shame! My boyfriend and I come in to Keene often to visit with family.
We always liked staying at the Marriott best of all the places we could stay.
We will go back to staying at The Best Western where the room are less expensive, although not quite as nice. However, The Best Western serves a very nice breakfast for FREE!
The Marriott only offers breakfast that you must buy from the Bistro. We did not think the food was that good.
Just a little disappointed.
Gotta keep up if you want to keep your guest coming back.

Nice facility, BIG opportunity with their HR and Operations Management.
I reserved a King suite, and upon confirming, a few days before our stay, found out that there was a mistake with the reservation. They were happy enough to fix it, but I was informed that I couldn’t get the same price as previously contracted because the computer wouldn’t let them. I was offered two free breakfasts for each day of my stay as compensation. Since it was only about a $ 50.00 difference, I thought that was fair,
When I checked in, they knew nothing about the complimentary breakfast, but after explaining the mis-​que, I was told that it was fixed and it was all set.
The room was fine, but when I got home, sure enough, there was a restaurant charge on the bill. I called right away to try and resolve and after explaining the situation for what seemed like the tenth time, I was told that I would see a $ 50 credit plus 9% tax refund on my credit card within the next 3 – 7 business days.
Two weeks later, and still no credit, I called back and explained once again the situation, I was assured by the GM, I think his name was Alex, that he would personally issue the credit to my card right away.
Well, another week has passed, and still no credit. I don’t think I will waste my time calling them again, (It’s only $ 50.00 after all). I should probably bill them for all the time I spent on the phone trying to effect resolution, but I think I have wasted enough time and energy with the Courtyard by Marriott in Keene NH.
What a shame that such a pretty spot has such poor communication and management.

A phenomenal place to stay on business. Clean, new, friendly and helpful staff. Parking was not great… I had to walk kind of far when I arrived late at night because the closer lots were full. Within walking distance of tons of restaurants and shops on Main Street. Also backs right up to a great walking/​biking trail.

Great hotel, as gold Elite member stay in a lot of hotels. The staff was great all the way from check in staff up to GM. The rooms are clean and very comfortable.
My only reason for not giving a 5 star is they have complimentary coffee in the am, but unless you see it by the business center. You will end up purchasing from the Bistro. When asked was told the difference is it wasn’t Starbucks, however when the pots were empty they filled my cup at the bistro.
The only other is no gold elite benefits, but overall great hotel and by far best option in Keene.

Very nice hotel. I am a Hilton member but stay at this hotel when in Keene because there are no Hilton options as close to the city.
Breakfast is decent for the price.
Over-​all a good hotel and a great location to downtown Keene.

Stayed here on business for one night– thank goodness! The hotel was undergoing some interior construction and the outside areas surrounding the property were under major construction. I should have gotten a free car wash with the room since my car was covered with dirt/​dust from the construction trucks. I asked for a nice quiet room, my first room was facing the contractors, in a smoking room with a bed that had not been completely made. Not a good first impression. After my complaint, they moved me to a new room which was much better. I would stay here again, primarily for the excellent restaurant located right next door.

Excellent hotel. I’ve been staying here for the past few weeks as I am a consultant and do a lot of traveling. Without a doubt, this is none of the nicer hotels I’ve been to. Very clean, very very friendly staff. The rooms are decent size and comfortable.
Con: no microwave. You have to go down to the lobby to use one… That’s really the only problem I could find.
All in all, if you’re in town, I recommend the stay

Had a really nice stay here for a friend’s wedding. New hotel with a contemporary style. If you like what Marriott has done with their hotels recently, as I do, you will like this place. Nice lobby area with a pool table, which is a cool touch. Convenient location, very easy walk into downtown Keene.
Small knock in that I got stuck next to some families with small kids who were very loud very early, but that is a danger of any hotel you will visit.

Stayed here and was impressed. Not many Courtyard Marriotts have a pool table in the bar/​restaurant area… pretty funny actually.
Overall the rooms are nice, cool showers with rain down shower heads. I recommend this place.

Sticking with my 4 star review — my only real knock is the noise level. We were on the 5^th floor this time (last time we were on the 2^nd) and it was still loud so now I know the walls are thin. The doors slam too because people just let the handles go & they close quite forcefully… and the noise echoes all the way down the hall.
I don’t think free wi-​fi is available in the room but it IS available in the lobby according to the sign that was in our room. I looked around and did not see any microwave in the room, as I suspected before. Once again our room was spotless and that is always the most important thing to me.
One minor complaint though regarding the lights — there were 3 light switches in our room inside the doorway… only one worked and the light that did finally come on was very dim. My eyesight is not that great in the dark so it would have been nice to have lights actually come on when I flipped the switch… but really — it’s no make or break deal to me.
The hotel now participates on Priceline so DO check ahead before you book with the hotel directly… though it probably wouldn’t include breakfast, which you can do with the hotel website.