Chilis Grill & Bar

OMG it’s 2016 and they *still* allow smoking in the bar! Didn’t know until literally 2 tables out of ~20 puffed up. #badbusinessdecision

So, this location has been our go to for years. We never had any huge issues until lately. The wait started getting longer (with multiple open tables visible), the food started taking longer, and one visit we actually got our food at different times… like 15 mins apart. When mine got there my corn was still frozen!!! I could go on and on with the food mess ups. But, the last time we went was the last straw. We waited for about 15 mins before we were even greeted by the hostess and given a beeper for our place in line. After that, we sat for about 20 more minutes looking at all the empty dirty tables… the hostess would leave the bar (talking with coworkers) to clean one table every once in a while, but she was in NO hurry. While we were waiting, not one. but TWO separate guests came up to the hostess to ask for the manager (Keep in mind she is chit-​chatting at the bar, so they have to wait around for her to finally notice them). When he finally came out, he pretty much told the upset customers that they were short staffed and there was nothing he could do about it. As the 3^rd customer walked up, I asked if they were requesting the manager. When they said yes, we got our stuff and walked out the door. We will never go back.

Food was absolutely terrible and the service was slow! Blehhhhh! We got the Cajun Chicken Pasta, Chicken Fajitas. First of all, the «Cajun» pasta wasn’t even Cajun at all! Menu said chicken was seasoned with Cajun seasonings, but the chicken tasted like it was just put on the grill with no seasonings, and then popped onto a plate of pasta and cheese. No flavor at all! And for the fajitas, they barely give you any condiments to dress your fajitas, just a small plate with about 2 tablespoons each of guac, cheese, diced tomatoes and sour cream. The chicken for this was also pretty bland and dry. Honestly save yourself a trip and avoid this place, you can get better food elsewhere for around the same price of chili’s.

The worst service I ever had in my life; it was delivered by their «bartender» who was complaining the whole time I was there. After being in the bar for 10 minutes, I ask her politely to help me get a drink and some snacks; she responded in a bad mood, «You got it wait I’m busy right now» Which pissed me off immediately. Once she was finish, she threw the menu at me like if I was s**t. I noticed she talked back and started whistling with another employee when I told to relax and do her job properly. I waited 50 minutes for my food plus 20 minutes to find her and pay because the computer people use to pay was not available at the moment.
Never going to this location!!! I could write more detail of this bad experience, but no, it got me pissed again. f**c this.

We’ve lived I’m Katy for about 14 years and about once a year we always try this location and every time it’s just Ehhh… very mediocre. Burger was dry. Appetizers were greasy and tasted like they used old oil. The only good thing was the cold beer. 65 bucks later… never again. Wish I would’ve checked the reviews. I’ve tried other chilis in different cities and it’s never this bad… year after year.

Good food and service too.
Louise B.

Were looking for something quick for a late lunch with the family and noticed that they had a sign that said they renovated, so we decided to pop in. We walked in and got as far at the hostess stand and had to leave. They may have spruced up the décor, but they didn’t spend a dime upgrading the air purifiers. The entire restaurant smelled like one big smokey hole-​in-​the-​wall bar. Not exactly some place where you want your kids hanging out or where you would want to eat a meal. If we decide to go to another Chili’s, it will be inside of Houston city limits because of the smoking ban.

I am not sure what happened but the portions went down by half at least, an easy way to loose business.

I called to place a to go order while leaving the galleria area. These idiots put me on hold for so long I passed this Chili’s up while still on hold and went to the one in Cinco Ranch! I’ll never order from this location again…

Chili’s isn’t the best to begin with but it’s easy, comfortable, predictable food. I came here for lunch with my friend today & it wasn’t the best. We’ve eaten at Chili’s before (always this location) but this time was pretty bad. Our waiter (Ryder) had NO personality and wasn’t very attentive… did the bare minimum amount of work & checking on us. He wasn’t very nice or personable but maybe he’s just one of those people with no personality so whatever to that. The food, on the other hand, is not a whatever situation & it wasn’t good! We ordered the skillet queso which was sort of chunky/​mealy like it was reheated from the day before or something. Then, when I got my meal, my fries tasted sort of stale and day-​old which was a bummer because I love the fries there usually! The only good thing about the entire experience was the watermelon cooler I drank but there are yummy drinks lots of places so that doesn’t even make up for the mediocre service & bad food.
I’ve noticed Chili’s really going downhill the last few ones I’ve gone. The quality of the food is really bad now and it’s just not a place I see myself frequenting due to the mediocre food & service.

I’m writing because I am unhappy with my last visit to Chilis. I ordered for take out… When I picked up my food I was not read back the order, just asked my name and handed my order. I didn’t realize until I got home that they had messed up my order. I ordered a triple dipper and they only got one of my choices correct. the other two were wrong. I called them and was told that there were two triple dipper orders and they got mixed up. Ok… it happens. The manager came on the phone and assured me that she would send me coupons for the amount of my meal since this should not have happened. I said «Thank you very much and I appreciate that». Well it’s been about a month… did I get coupons? NO! I will bring it up to them IF I ever go there again.

Won’t be back! We waited for a booth last Thursday night around 7:45pm for 10 minutes. While waiting we noticed a lot of food and trash on the floors under the tables and in the isles. Yuk! We were tired, thirsty and hungry, so we stayed. Finally we were seated and placed our orders. After waiting for our drinks for about another 10 — 15 minutes, our waiter finally came back to inform all of us that they did not have Diet Coke. What, NO DIET COKE! We’ve never been to a Chili’s that didn’t have Diet Coke! Well, that did it for us! We left and went next door to Johnny Carino’s and had a very positive meal in a clean restaurant with Diet Coke and excellent serve.
Mason Rd. Chili’s is NASTY! Try Johnny Carino’s next door instead!

Great extensive menu! Desserts, salads, and food galore! Happy all day! Food happy hour 3 – 6. Great prices!

The customer service stinks. Our waitress was not friendly and she never smiled. Her lack of customer service skills was really disappointing and demonstrates an example of what other reviewers experienced. The food was ok at best. The highlight was the very friendly manager (?, Male with earrings). He was very nice. Unfortunately, I hope we never need to come to this location again.

Tried them twice.
Cold enchiladas on a hot plate
Country fried steak so chewy, I couldn’t eat it.

Love the new menu! Everything was so fresh. Troy our waiter was fantastic!!! He was so attentive and helpful. I love Chili’s to begin with and Tony made that much better!

Although the place is like any other chilis that I have been to I had to rate this one 4 stars because of the manager.
Most managers I see are usually walking around chilis and working but the manager here is greeting customers, seating them, constantly bringing out food, and even wiping tables down with his employees.
I asked him what his name was and he said «MJ» which I am sure is short for something, but regardless I appreciate seeing a manager care about his store enough to walk the floors and actually work side by side with his employees.

Service wasn’t too bad but quality of food is not great. I remember Chilis being the place but lately the food is crap. They seem to being going to more Hispanic type foods. I will say this though. I do like the touch screen ordering at each table. The bad thing is your waiter or waitress may take forever bringing your drinks cause they didn’t know you ordered. I wouldn’t recommend Chilis to anyone. It’s a sit down fast food restaraunt.

Thought we could stop in and get a quick lunch. The hostess took us to a random spot in the restaurant and asked if we were listening to her. The waitress yawned as she took our order. Worst chili’s i’ve been to

Used to enjoy coming here. Couldn’t find our waitress if we wanted to. Buffalo chicken sandwich came out burnt to blackness. I sent it back. This place sucked and I don’t say that lightly. Check out the picture of how dirty the table that you are eating on really is.