HPM Building Supply

Seriously great customer service! Thank you Tony for helping us with the lumber issues.

The general manager followed up with my problems, and did a good job of being helpful, knowledgeable, and provided the information that I needed. I think their response to my complaints showed a high degree of professionalism. I’d give them another chance in the future.

Zero stars is more appropriate!
We met with the production person and picked the style of house we wanted. Made some basic changes to the plan and paid a deposit to begin the design process. All HPM. needed to do was gives these rudimentary plans to their architectural consultants. Time frame was supposed to be 1 – 2 weeks for initial drawings. Production person had surgery and was away for a while. S/​he returned to work and we questioned the lapse of time (8 weeks). We were promised a quick turn around and that we would be kept in the loop. No word for nearly three weeks. Submitted a letter requesting our deposit back. S/​he emailed us and said our deposit would be processed… almost like it was a relief. We assume that the architects still had not received the plans because there was no mention of us paying any of those costs.
Three months wasted. We are to blame for not ending this charade earlier!
Tread lightly when dealing with HPM.