Pep Boys Automotive Supercenters

Horrible service, takes over 90 minutes to do an oil change even if you have an appointment. Do not go here.

Be carful using these guys. They will try to sell you services you don’t even need. I went in to get a headlight bulb changed. They were busy but they looked at my car verified they had the bulb in stock and a set an appt for the next morning. I went back the next morning and the guy behind the counter a/​k/​a Justin, grab a bulb and walked out to my car, looked at the light and asked me if I knew if I needed a halogen or HID bulb. I told hm I didn’t know and that’s why I wAs here. He told me it was my responsibility to know not theirs and told me to take the car to my dealer to have this done. Really??? I asked him if someone else was available to look at it. He said no not that day. I asked when someone would be and he told me the next day. I asked him if I could set an appt with that person the next day and he did that and proceeded to tell me that they would charge me $ 50 to do an electric inspection to make sure there wasn’t an electrical issue and that the bulb could costs me $ 99, so I needed to be prepared for the $ 150 costs the next day. I went home googled the type of bulb I needed, found out just by looking at the outside casing it shows your bulb type and replacement number. Hmm, wonder why Pep Boys didn’t know that? Called JiffyLube, they had the bulb I needed, went there was greeted with a smile, they changed the bulb in about 20 mins and charged me $ 23. No electric issue, just a burnt out bulb. Avoid Pep Boys. Instead go see the staff at Jiffy Lube.

Bad service. Called me and told me what was wrong with car and I authorized repair. They called back 5 hours later to tell me what was wrong with the car asking for authorization to initiate repair. I told them we had already spoken in the AM. They said, must have been a car mix up. Your repair will now cost 3x more than call earlier. And your car won’t be ready until much later in the day. Well I am sitting here one hour before they close for the night and still no car. Poorly run operation here. Need new management. I should say that Christian was helpful though.

Very helpful in finding a battery at closing time in the rain. Chris & Blake helped a brother out in a jam. Buy those boys lunch!

I switched my business to Pep Boys for Tires and other small services. I currently drive a BMW which I have found some of the other retail chains to have issues with. I have had a great experience with the service staff! I have let them know this in the past. Well today I dealt with one retail employee her name being Fr e dd ie. She has no business working in any establishment. She was on her cell phone the entire time checking out the customers in front of me and myself. When I told her what I wanted she just kept saying oh not sure what that means. I was asking for a car battery! Finally I walked away from her and got a gentlemen who quickly located the battery for me. I then had to checkout with her which was one heck of a task for her as well. I told her I had a ten dollar off coupon for my $ 180 dollar battery she couldn’t figure it out. I said forget it and just paid the money because I was about to tell her how I felt. Should I mention she signed me up for rewards card without even asking me. Ill change my rating once this bad seed is gone.

I’m currently standing in the store and there’s an employee who could definitely hear us looking for help and he’s playing on his phone. Good customer service!

I got great service today at Pep Boys. The service manager Robert was courteous and thorough when checking me in to get tires. He told me the tire job and a front end alignment would take two hours. The entire job was done an hour and a half and I was completely satisfied. I would recommend this location for new tires.

Worst experience in an auto store!!! Most of the time, when a person goes to an auto store service department, they are in some kind of need or distress. That was my case, and I went to Pep Boys thinking I was going to get the help I needed from professionals. Well, they turned me away! I explained I was on vacation, my kids were in the car, and my battery went dead twice already and I needed a new battery. Kind strangers had jumped the battery twice that day already. They told me they had no appointments available. No appointments! I had an emergency! They told me I could leave the car and they would get to it some time tomorrow. I am from New York and know nobody in Florida. So I left… crying. I googled «auto service» from my phone and found a Tire Kingdom nearby. They were busy, but helped me and were also very kind to me and my children. It took 10 minutes to change my battery! They didn’t charge me for labor and also checked the tire pressure for me. Those are professionals and I will write a soaring review for them. I am forever grateful to the employes at Tire Kingdom and will recommend them HIGHLY. My friends in New York know what happened and agree that Pep Boys is the last place they would go for service if that is how they treat a woman in distress. Pep Boys needs to train their employees in some common decency toward human beings.

This place is terrible. When someone finally does talk to you at the service counter they act like its a chore. I brought in my vehicle for an oil change and they had to order the filter. They said two hours so I said I would come back. Five hours later it finally and in but was too late that day for me. So I made an appointment for a Sunday morning. Brought it in about 20 min earlier than my appointment and 1 hour later they still had not stated on my vehicle. They of course offered no apology for the wait.

The desk is always quick to give me the information I need, they quote prices that are right, and they do the work in a timely manner. I’m in the «Glove Box» program. They check fluid levels and refill them for me pleasantly. They rotate my tires when needed, too. I’ve taken my vehicle there several times and they treat me right. When I was traveling across the country, they took care of everything. I recommend Pep Boys for any service and plan to continue taking my vehicle to them in the future.

HORRIBLE service! We waited for 20 minutes for service. Then tells me my car will go in right away. 10 minutes later my car is still in the parking lot. THEN, I was told 30 minutes for the oil change. Me thinks NOT! I took my car & left! Slow as molasses! Stay away from this Jiffy Lube!