Chesaco RV

Terrible! Bought a used Jayco trailer. Said they had repaired a leaky bed end. Not! They refused to repair it when we called even though we had purchased an extended warranty. Avoid them like the plague!

I purchased a new 2015 Voltage from Frederick in October. The salesman Bo was great. Took it camping for Thanksgiving and had a few small issues. Took it back in December for some warranty work. After a month and a half it still wasn’t finished. Being told the manufacture is sending the wrong parts. Then a week later I received a call saying a half dozen campers were broken into and mine was one. One tv was stolen and he wasn’t sure if it was mine. Very frustrated the next day we drove a hour to look at our camper. Once there I find out there was only two campers broken into and two of my tv’s were missing. Only one was put on the police report. Even more frustrated now that I’ve been lied to. No one there had the same story. I said to my wife that I need to check to see if our safe was still under our bed. The employee with us said «oh no one went under your bed» How convenient he knew this? The more I looked around it looked more like a inside job. The slides were in and was told the came into the living are through a 5 inch opening. I was told they probably put a child through there. When we kept asking about video we were told they have no security cameras and they kept pointing to the sign «We are not responsible for theft or damage» How convenient. I asked for the service manager to call me since he was off. Four days later no call. I called and now they are still not finished with the warranty work and are now working on a insurance estimate. I told them no. I just want my warranty work done. I will take my Rv someplace else for the insurance. A week and a half later I called and the parts were finally there. It would be ready to pick up the next day. I was called the next morning and the parts were incorrect again. I said I’m still picking my Rv up. When arriving we find our Rv sitting out front with a nice new gouge in the metal side. They checked all the photos throughout the time it was there and no gouge. And of course they say «We are not responsible for theft or damage»
This has been the worst experience. I will never recommend anyone purchase anything from Chesaco.

Great experience here! Ken Main is very efficient and knowledgable. Took two days from start to finish which is very fast for rv places.

I bought a camper from Chesaco RV at the Baltimore camper show. Nice Jayco at a fair price. But the service since I paid for the unit has been awful. I had a small warranty issue with a faucet and they initially told me it would take 5 months to fix. They do not stand by their products and make you feel like they are doing you a favor by taking care of you after the sale. We are very disappointed. When I upgrade to a bigger unit I will shop somewhere else.

This location seems to carry quite a few new (er) RV’s, so we ended up getting a brand new tow behind 16 footer. Our sales person was knowledgeable and personable. It was fairly easy to get financing, get the truck equipped to tow it and roll out the door within a week of the original meeting with our sales rep. Of course, I probably won’t need to set foot in the door for a decade yet (hopefully) but I would recommend them.

I just had my Jayco pop-​up serviced there. They had every opportunity to shaft me, but didn’t. Their prices are quite reasonable and they were completely honest with me. How refreshing…
The only trouble — they never fixed what it was brought in for. Had to go back a second time (they are a 2 hour drive for me). Left the camper again, for another trwo weeks — and when I picked it up, it still wasn’t completely fixed. I would up doing the rest of the job myself.