Pizza Hut

We were just berated by a male employee who started lecturing us that we could not take a brownie dessert off our pickup order, otherwise it will «mess up» the computer system. As soon as we hung up from ordering, my husband said we didn’t need to get the dessert in order to get the special. So I then immediately called back and «attempted» to take it off our order until a male employee was unneccesarily rude and told us the pizza was already in the oven. How that makes a difference of why we couldn’t take the dessert off the menu beats me!!!
He started getting loud and obscene. I asked for his name. Click. He hung up on me. We called back to speak to the manager whose name is Rose. She wouldn’t give his name. I love Pizza Hut, but this just bites the dust.
Pizza Hut needs to implement policies on the behavior of employees, have a thorough interview and check up on their employees and managers, because there are no words to even describe how we feel. We’re just trying to order a freakin pizza!