Old Navy

One of the worst customer experiences ever. Lazy employees who swear behind the cashier counter. Came her during off peak time to avoid lines and there was only one cashier working with 5 people standing in line. Instead of working faster to get through the long line, the cashier decided to have a long conversation with the customer about what piercings she wants. I asked the manager to open up another register since I was in a rush and there’s a lot of customers waiting, but instead, she says she has to go to the back. At this point, I was extremely annoyed and left my shopping cart next to the register considering waiting in line has made me late for my appointment. An employee who hasn’t even clocked in yet tells me to move the cart to the front. To which I responded I didn’t need it anymore since I was done shopping. Also, the cashier purposely didn’t give me the customer service survey attached at the end of every receipt.

I was next door at Lowes and decided to check out the sales. I was so surprised by how neat and organized this store was. It was a pleasure to walk around and actually see all their merchandise. I didn’t find anything I wanted but I will be coming back here. This store isn’t as big as other Old Navy’s but that’s okay.

Okay I know it’s Xmas eve but why do they only hv 4 cashiers open… Really! Where are the scanner cashiers for CreditCard holders… C’mon Old Navy… step up ya game OLD NAVY… if I didn’t hv my friend on line wit me I wld hv thrown this items to the side… Ugh

Horrible location. The staff was rude about using a coupon at the register, which I don’t understand why because I waited like a half an hour on line to even get to the register!

4 stars for service, most definitely. Very helpful staff member (management, I believe) went to the storeroom to find jeans in my husband’s size as none were on the floor and she brought a selection of washes for me to pick from.
3 stars for selection. I get that I was there during a bit of a seasonal change. But compared to other suburban Old Navy locations that I’ve visited (in various US locales), this one was just a bit sparse.
Lots of parking and not hard to get to with my Zipcar!

There are always tons of deals! I just bought a dress for $ 12 and another one for $ 8…great summer left overs that you can wear next year. There isn’t a lot of people at this one ether. However is the store is always a mess, but at these prices who cares.

I remember back in the good ol’ days when going to Old Navy was like the equivalent of going to Nordstrom. There were hardly any around, and it was a joy just to walk into one. Nowadays, there are about as many Old Navy locations as Starbucks locations. And each one seems to be hit or miss.
The one here in my neck of the woods seems to be more hit than miss. Usually, I luck out and find what I came looking for. But sometimes, they run out of the color that I want, so I have to get the second or third color choice.
But hey, when I’m getting two short sleeve, lima bean-​yellow suits for $ 10, I’m really in no position to be complaining, now am I?