HughesNet

Had a horrible, frustrating experience. It started when I was not getting any service. The automated service is not user friendly when they do not mention your category. They are outsourced so you are speaking to a customer service out of the country. After several attempts troubleshooting and not resolving they referred me to a technician charging you 99 dollars. They weren’t able to resolve the issue and claimed it was an issue with the provider. Call them back again explaining my situation which resulted to calling the tech again. This back and forth occurred several times with no results and explaining my issue every time I had to call for service even though they had a log to review. Forty dollars was spent to pay my phone because I was on the line with them for so long ending in frustration and no internet. End of story I ended up cancelling my subscription followed by several attempts at them trying to convince me not to by reducing my payments and getting a live tech to come to my home. In retaliation, they are charging me for early cancellation (umm, I still didn’t have connection). Then I received a kit where I needed to return all the parts. They actually make the customer remove the radio transmitter themselves outside the dish which includes having to cut the cable without getting electrocuted or radiation. Make sure you have a Phillip’s screwdriver as well. All this with a threatening letter of fees if not returned within a designated time frame and credit reporting to agencies if not returned at all. I didn’t cancel because I wanted to; they were never able to fix my connection in the first place. Beware all!!!