Classic1 Limo

Would give –1 star if there is an option for that.
We asked for a transportation to the airport at 8:00 am the next day, and was confirmed with an SUV cause we had a lot of luggages. But the next morning there was no sign of the car till 7:50 so I called the company asking for it. The person who answered me put me on hold and talked to some other person for 5 min in a language I don’t understand but I think I heard the word «SUV». Then he got back to me saying he had sent someone with an SUV. Clearly there was no car sent for us before I called.
At that time I kind of regret that I didn’t ask for the car earlier because our flight was a 10:00 am international which require checking-​in at least 1 hour in advance and we weren’t able to check-​in by ourselves. But it should have only taken 20 min even with traffic to get to the airport so I weren’t that worried. And I were told on the phone that «he will be there shortly» and I believed him. Now I just feel stupid of myself about that.
So you can guess what happened at last, we waited and kept calling the company for another 40 min and the company kept assuring us that the car «will be there shortly». The SUV finally came but it was already too late. We arrived at the airport 10 min late and had to reschedule to the same flight next day.
If you can’t make it why keep promising?

Awesome! I needed a 3:30am pick up for the airport. The driver was parked outside and waiting when I woke up! He was wonderful. The car was immaculate and well cared for. I’ve already recommended the service to others.

Excellent customer service. I was going to Newark Airport from New Brunswick. The driver showed up 10 minutes before pickup time. As I came outside, the driver was waiting for me, politely greeted me and opened the door while taking my bags from me. The car was also immensely clean on the inside. Got to the airport on time. I highly recommend this and I’ll definitely be using them again.

Timely: Driver arrived earlier than expected with accompanying phone call in anticipation of the impending rush hour. Dignified non-​marked black sedan car… except for the missing rear bumper corner.
Despite being an older gentleman, he was good enough to put my suitcases in the trunk and told me to take a seat, which was reassuring. The «Check Oil Now» sign being clearly on show… not so much. Fairly chatty but maintained professional politeness throughout.
Slightly disconcerting to watch him simultaneously text and drive above 30mph but he did get me to Newark Liberty from Journal Square in 20 minutes. Unfortunately, he took me to level 3 of Terminal B knowing well I was flying with Virgin Atlantic located on level 2.
For $ 32 + tip, I would’ve expected slightly better for the price. Not bad at all but I might try a more polished service next time I’m in town.

PRO: Driver was on time, polite, and got me to the airport on time.
CON: Price quoted from Jersey City to EWR is $ 25 on their website but when you book a reservation, the price is suddenly $ 30. When I asked them to explain the difference, I was told it was because of delays due to road constructions. I requested that we take 1&9 to avoid tolls but was told that’s not an option and charged me $ 5 for tolls (both ways). At the end of the trip, a $ 25 trip ended up costing $ 45 (including tip).

Thank god for Unilocal and thank god for Classic1 Limo. I was looking for a car service in a pinch and was debating using Über. Instead I had checked Unilocal and the called the first car service which was Classic 1 Limo. I’m big on reading reviews to get an idea of what to expect as far as products and services. I spoke with Marco which I was also lucky enough to have as my driver. I needed to get to Newark airport for an early a.m. flight to Puerto Rico and Marco far exceeded my expectations in his professional manner and promptness. I was relying on my friend to drop me off but wasn’t able to get through to him. I was at wits end but Marco saved the day for me. I would have missed my flight for sure if it wasn’t for him. Thanks again Marco you have gained me as a repeat customer. No need to use Über.

He estado usando Classic 1 Limo durante 4 años ahora. Tiene un excelente servicio y conductores muy agradables. sus precios son razonables. Recomiendo altamente este servicio de limusina para todo el mundo.

I used Classic1 to take me from Manhattan to Newark Airport, and I highly recommend this service. My driver called me a half hour before my pickup time to let me know he was in the area, and once he picked me up, he was very friendly and courteous. I felt that his driving was very safe, and the car was clean and comfortable.
Not only was the driver fantastic, but the price was so reasonable. I paid exactly what quoted (plus tip, of course), and it was well below quotes I received from other services.
Finally, I noticed other reviews where others were unhappy because they couldn’t use a credit card. Fortunately, I was prepared with cash, but my driver mentioned that credit cards are normally accepted, but cannot be used on Sunday because offices are closed and they cannot call in for authorization. I think that’s reasonable, and I will definitely use Classic1 Limo next time I need a car service in Manhattan.

Used this service 3x. Never a hiccup! Very professional. Very timely. Highly recommend!

Driver refused to meet me at the door at Newark airport where I picked up my baggage — said he was trying to avoid taxi stand… probably not a licensed car service? When I confirmed price and whether they took credit cards driver said there’d be a 10% surcharge for card — I refused the ride and got another car service.

Impressive price for a no-​nonsense, reliable service. I have them on speed-​dial.

I have been using Classic 1 exclusively for almost four years. they are prompt, reliable, courteous and honest. I recommend them to everyone who asks and I also use them when I come to town on pleasure trips with my family.
Thank you for the personalized service!

Mike picked me up from the airport and was on time and was overall great.
I’ve been using Classic 1 Limo for a few years now and I’ve never had a driver be late or have had any issues with the service at all. I’ve made last minute requests and they’ve always fulfilled them. Great service!

I’ve used Classic 1 for a while! So much so, they always remember me (St Pauls Ave). I recently moved to LA and wish I had them with me. Thank you for the rides, friendship and wonderful customer service. I appreciate you all! Thank you!

Meh is all I have to say about this experience… I probably would give this company a 2.5. I found it via Unilocal and its overall good review. The driver was on time and had a clean car, which was appreciated. His cologne was over powering though. The ride was quick and he was relatively friendly. When we arrived, he told me the fate was ten dollars more then agreed upon on the phone and the Unilocal special. He also charged me for tolls and airport fees, which does not make it a flat rate by any standards I’ve seen before. I then had to bargain with this man to catch my flight. Very frustrating. He then gave me flack for trying to use my card despite confirming on the phone that I could. Ugh well I won’t use them again and I wanted to share my experience to help you avoid the grief.

If you want a prompt, reliable, affordable, courteous ride to/​from Newark, call these guys. I dropped in to Newark unannounced at an obscure location at the airport. Within 5 minutes I had a car there waiting. Full smart phone capable. Great service all the way. Who cared that some molding was loose on the car? Remon was AWESOME! Thanks.
If you want to be pampered and spoiled, become a millionaire and hire you’re own full time driver

Their customer phone service was excellent — they picked up their phones within 5 rings and showed extreme patience.
Their pick up service is excellent too. They are never late and always on time. 100% reliable.

I’ve just been in the worst taxi ride to the airport. Let me list this out:
— slow. It’s like he deliberately tried to pick the slowest lane to drive on.
–inappropriate. When I asked my husband a question about the lack of e-​zpass, the driver interrupts me and tells me his whole sob story about how someone spilled coffee on his pass then he passive aggressively calls me «sweetie pie»?! Wtf?! Who are you to call me sweetie pie?! Completely unprofessional and inappropriate. I’m literally disgusted. Then I call him out by saying «did you just call me sweetie pie?!» Of course he pretends not to hear me. NOW he can’t hear?!
— temperature. It was freezing in the car the entire time in the dead of winter. The heat would blast full and then he turned it off completely. What’s wrong with setting a comfortable temperature and leaving it alone.
— lead foot. In stop and go traffic.
— 10% surcharge for credit cards?
— oh and it smells (like old oily hair).
Bottom line: will never use this service again. There are plenty of cab companies to call in JC.

This place had the best rates for car service in jersey city. I made a reservation and they were all kind and polite on the phone and even in person. The day of pick up the service came 20−30mins early (we knew she came early because my boyfriend checked the mail while I was getting ready and said that the car service was already outside) and yet she just patiently waited for us to be ready on the time we requested to get picked up. On the way to the airport we coordinated another service with them for pick up at the airport just because we were impressed with their punctuality.
When we arrived to LGA I turned on my cellphone and there was a text from the person picking us up at the airport letting us know he was there and for us to let him know when we are by the baggage claim. He was very polite and had pleasant conversations with me and my boyfriend. Overall, our experience with this service was very good and impressive. I wouldn’t think twice about using them again!

I’m not a big Unilocal reviewer — more of a reader of reviews, rather than writing them — but I have to give Classic 1 limo and Marco a big thank you! I’ve used them pretty regularly for pick ups from Jersey City going to EWR. Previously I’d used another car service, which was usually 30% good, 70% late or shady, so I was glad to try Classic 1 a few times and be pleased with the drivers, the cars we were picked up in and the overall service.
On our last trip, my fiancé and I were heading to EWR to take a one-​way flight in our final step for our move to California. Naturally, our flight was delayed 6 hours, so instead of 5:30p takeoff we were now looking at 11:30p+. Classic 1 was very accommodating to the changing schedule (I think I had to call at least twice to arrange a later pickup time due to the delay) and they were always professional. Even when the car arrived about 30 minutes early for pick-​up, then had to unexpectedly leave right as we were ready to head out, they at least had another vehicle ready for us within a few minutes.
We arrived at EWR on time, and about an hour+ later as we’re getting settled in our seats and I realize that one of my carry ons is a little lighter than it should be and I’m not seeing my favorite black jacket, which had been put in it before we left. We soon realized the jacket was not with us and I could not think of where it could have fallen behind — my best guess was the car, but I figured it was a long shot.
Long story short, when we called Classic 1 from the plane, they initially said there was no jacket (I was SOOOOO bummed — it’s the worst to lose a favorite items for no good reason). My fiancé called back the next day and spoke to Marco who said he’d look into it, and surprise — they had the jacket! I was so excited. After a few conversations with Marco on how best to get the jacket back to us, Marco volunteered to take it to a UPS store to have it shipped (we provided CC for payment).
Just the other day I arrived home, and there was my favorite black jacket hanging on the back of my door. Marco — I am VERY appreciative of you taking the effort to return a customer’s lost item. You went out of your way to get it back to me, and I think other companies wouldn’t have done that or would have just said they didn’t have the jacket.
We’ll continue to use your services whenever we return to the East Coast, and will make a recommendation should anyone ever ask.
Thank you again!

One star for him actually showing up on time. 0 stars for everything else.
Why, you ask? I’m generally a very nice guy, and can tolerate a lot. Not this.
1. The driver was sick. Not sniff sniff sick, but cough hack cough gross cough sick. I’m just glad his window was open most of the ride so we did not hang out with an incubating virus. I’m going on vacation, not taking a trip to the CDC.
2. Who drives through the Lincoln Tunnel and purposely opens the window all the way? Any NY or NJ resident can attest to the questionable air quality down there.
3. He was texting and emailing while driving. Seriously? Illegal. Unsafe. I want to live. Every time his iPhone made a noise (text, email, whatever) he unlocked, looked, and addressed it.
4. He drove like we were very badly losing an F1 race while driving in a Suburban. Routine 3-​lane shifts, tailgating, playing chicken with busses. Topped out at 87mph. Seriously? What the hell is the rush? SLOW DOWN.
5. See number 4, add number 3. Even more emergency braking because of this. Exponential amounts of stress.
6. Did I mention he was sick? Yup.
7. My quote from Hoboken to JFK was $ 88. Not $ 104.
8. $ 8 charge to use my credit card?!? What now? Why was that not in the quote when I explicitly said I was charging this?
9. We got there. I was livid. I argued the $ 104. I finally said whatever — and then he said «that doesn’t include tip.» OH? I threw a few bucks down in cash and left without saying anything.
10. Went thorough security, livid. Called the company, they were nice. Took a very detailed complaint and said the manager would call me back, he wasn’t in yet. I’m out of the country right now (vacation in the DR) but I hope, for their sake, I have a voicemail and direct contact information for the manager on my phone right now.
11. They must have then called the driver to tell him I lodged a complaint — because then he called me. On my cell. From his cell. To yell at me. And say he was not texting. To say he drove fine. To say I was rude. To say he left us alone the whole ride.
Let me repeat — the driver called me. To bitch. At me. Don’t call me — that’s your manager’s job.
This is the definition of unprofessional. This is a service business. Your job is very literally to drive me to a place. Safely. Not like we are racing. Don’t play with the traffic. Quit swerving around. I paid for a relaxing ride to JFK, not a race in a death trap.
12. I called the company back again and told them the driver called me. I want a full refund.
This was a nightmare. Judging by the generally positive reviews, I’m sure there are better drivers. But at the moment — under no circumstances do I recommend this place.
Maybe we’ll talk when I get a full refund and a coupon for a large % off my next trip, should I ever choose to try them again.
Update: the manager texted me and is aware of what happened. We will talk when I am back — and we’ll see what happens.
Update 2: Got charged for 60% of the total trip and I have a free ride to EWR if I want it… nah.