Hillside Honda

Fuckin liar. they rip me off 2000dollars,“force «me install the lojack and buy the 5 years car replace plan…“don’t buy your car from Hillside Honda»!!!”’，，，，，，If you’ve ever tried to resolve a dispute with a car dealer but have gotten nowhere, or if you want to submit a complaint regarding a vehicle services issue, you should contact your state’s Attorney General office@!!!

So I’ll give the short version, I went to Hillside Honda to see for myself if all the bad reviews were BS. My brother in law happens to be there trying to renew his lease. We met a salesman named Jay he was bland on his approach. Anyway when I sat down with my brother and the numbers were being crunch I started to question things which did not please Jay. Especially since I told I knew how the game was played so the MSRP price which is something everyone should negotiate. See here’s the thing people get caught up in the monthly payments price, you MUST negotiate the MSRP price first THEN the monthly payments. Anyway my brother agreed on a Civic EX but when Jay called Geico he told them it was LX model being lease my brother overheard and quickly stopped him looked at the paper work and Jay wrote LX everywhere. My brother started to yell at him but poor Jay had no real answer. It was no mistake he intentionally did that. I was going to lease or buy a CR-​V but by chance my brother was there and I wanted to see how they would treat him. I got my answer. They won’t be getting any of my $ because of the dishonesty. Instead of gaining customers through good reputation they lose them with schemes. So please arm yourself with knowledge and don’t let these people rob you blind.

*NOT RECOMMENDED* They are very good at what they do, and I commend them for that. They are very good at two things: first — lying, second — using the bait and switch method by getting you to come into the dealership and then they tell you that I was misinformed. Are they honest? ABSOLUTELY NOT. At least have the decency to treat people with respect if they took their valuable time to visit your business. Hillside, wouldn’t you want your father, mother or sibling to be treated well if they went out to buy something? The front desk guy was very rude, condescending and dishonest. I have never in my life dealt with such unprofessional folks. They have to be the most shadiest dealership in the tristate area. I even caught a technician lying to a customer over the phone. Dear customers, there are better Honda dealerships out there who show integrity in their business practices. It is sad that consumers have to deal with a few bad apples. STAY AWAY from HILLSIDE HONDA — 1.5 out of five STARS tells you a lot.

I was almost turned away by reading some of the reviews for Hillside on here, but they had a special deal going on leases and I was in the market for a new vehicle. After getting there, it took a little time to get someone to help me, but then I was brought to Edwin, who was friendly and great. I did my research before hand, so I appreciated the fact that he didn’t try to BS and up sell me. After negotiating back and forth for a little while, we came to agree on a price that I was satisfied with. When I went to go meet with the financial manager, that’s where things turned a little south and they tried raising my monthly payment by $ 40, then to add to it he kept getting an attitude with me when I would disagree. After speaking with another manager, we agreed back down to the price. The car was ready for pickup shortly after. Unfortunately I don’t remember the managers name, but both he and Edwin made the experience pleasurable and I would recommend Hillside Honda.

Worst experiance ever, they are money hungry scam artist, the finance guy is such a bastard he stuck me with a $ 595.00 a month payment on a Honda CR-​V after I put down a huge down payment and then lied to me and said that the payments would decrease after 6 months yeah that never happen .I could have leased a Mercedes with that amont I can’t wait for my lease to be up so I don’t have to deal with hillside Honda ever again! One star is way too much for them, go to another dealership don’t waste your time ! Even one of their employee said horrible things about them and she No longer works at hillside Honda

Always great service! I’m back here for an oil change and I’m writing his review as I speak! They treat you with the utmost respect and always super friendly. Robby is the best — he always takes care of me and makes sure I’m in and out! This establishment has to be the cleanest Honda dealership I’ve ever been to which definitely adds to the experience! I won’t take my car anywhere else but Hillside!

BUYER BEWARE! do not go here to buy your Honda. We asked and paid for Honda with navigation and all the technology and they promised to provide. They did not show us the car and took our credit card until we signed papers. When they gave us a car NO NAVIGATION. They said they will install dealer navigation. CHEATERS! take your business somewhere else.

Bunch of crooks. This dealer is the worst of the worst! They will rip the hell out of you, they have and will use every single dealership tactics to get your hard-​earned money straight to their wallets. Do your homework research online the nasty car dealership tricks and be prepared to walk out on them once they pull a scam on you. Be very careful from salesman/​s to «finance manager» (everyone there). You don’t have to buy extended warranty OR that ridiculous Honda Care bs (even if you got a hybrid it dont matter). Take your business elsewhere if they insist you to get those, simple as that. Peace!

UPDATE: I want to make some things clear for anyone else who may be looking into the dealership. There IS customer parking, I received 2 years of FREE OIL CHANGES, I was shown my FICO credit score, and I was treated as any other customer would be, young female or otherwise. I also have to mention that the manager called me to congratulate me on the new car (thanks Peter!), and I receive calls for when my regular maintenance is due (oil changes, etc,.).
Wow the reviews here are nuts. Everyone here was incredibly nice and didn’t seem to have the intention of just selling me something for a ridiculous price. I am 19 and starting my sophomore year in college, so I needed something for the next three years. My stepdad accompanied me since it was my first time purchasing a car. Natalie was AMAZING and completely understood my situation. My credit history was short, but one of the financial people (Manuel???) helped us get the car on just my credit and name, which of course meant spending a bit more money. But overall, I’m very happy to say I’m driving a brand new Honda Civic :)

My wife and I were looking for a new car to lease after our previous Audi A4 died out. We went to Hillside Honda from the recommendation of a friend who has been in the auto sales business for years. I’m typically skeptical about car dealerships and all the extra fees they don’t tell you about until they have your signature, but my experience here was rather pleasant.
I walked into the showroom with a black 2015 Civic Ex in mind, and Edwin made sure I left with one. Since I’m young and only have one piece of credit, getting approved for a lease was not foreseeable. To my surprise, Hillside Honda pulled some strings and made my dream a reality, and am now the proud driver of a beautiful Civic!
I highly recommend Hillside Honda. Top notch professionalism!

Had a GREAT experience at this Honda dealership. We were greeted eighth away and it felt very comfortable. Much more personable than at South Shore Honda. See a salesperson there named Michelle. She had a lot of expert knowledge but was sure to customize our needs to what we could afford. They come highly recommended.

Where is the 0 (zero) star button? This place is a hell. They will rip you off. Stay away from Hillside Honda and save your money and mood.

Went here when i graduated, negotiated with the salesman then he called his General Manager to close the deal, then i negotiated some more to get the price that i wanted because college graduated cant afford to much payment. Then he got aggravated theb told me to leave the dealership after he belittle me cuz he got upset that I bargain the price.
I wish i gotten his name and report to BBB, this place is full of @$!* and his manager is full of it too. I heard from lots of my friends shared the same experience. So i wasnt the only one. AVOID THIS PLACE LIKE PLAGUE !!!

Wretched. If I could rate this place zero stars, I certainly would. Thieves, liars and cheats who will attempt to wring every last cent out of you with double-​dealing, illegal fees, severely underpriced trade-​ins (where they laughably attempt to tell you your car has been underwater to undercut its trade-​in value), etc. NEVER GO HERE. And I mean NEVER!

You would think a car dealer’s employees would make every effort to present the best image of their business when in public. This morning (5÷13÷15), a Hillside Honda employee, using dealer plates, illegally parked in a handicap parking spot in a lot with only 2 handicap spots. The car was parked there for at least 20 minutes, probably longer. Hillside Honda, when your employees are driving around with your plate frame, and with your sticker in the window, obey the law. And potential customers, ask yourself, do you want to buy a car from a dealer whose employees have so little regard for disabled members of the community that they would be this inconsiderate for a Starbucks run? Incidentally, the woman with the white and black sweater who ultimately got in the car and drove it away didn’t even care that I was taking pics to report the violation, nor did she move the car. I’ve ventured into Hillside Honda interested in buying a car and they were your typical schmooze heavy dealer, but this turned me off of ever buying there.

Very Competitively Priced, Professional, & Efficient.
I research Accord V6 leases for 2 months and Hillside Honda was #1 price wise.
I dealt with Leann & Tony and they were very straight-​forward, no-​pressure, professionals. They handled everything for me in an friendly & efficient manner with absolutely no BS, no surprise charges. I was even able to drive the car home the same day with new plates. Couldn’t have been more pleased and will definitely recommend to friends & family.

READ THIS REVIEW!!!
Let me start this review by saying that I myself was at the time a used car lot owner and had been in the business for YEARS! I, however, was looking for a daily driver car for work for my fiancé. Although I could have given her a car off the lot, I wanted something brand new with a warranty where I wouldn’t have to pay for costs of repairs; moreover, a brand new zero mileage car would take away any concerns about its history. Let me tell you a simple truth, used cars come from auctions and you NEVER know their true history. I’ve purchased flood damaged cars with CLEAN titles and didn’t even know it. I used to own an Audi, a while back, and was hit by a truck in New Jersey. He fled the scene but I got his plate and called the cops and reported it. His insurance paid for the repairs and the car got fixed a few weeks later. But, til this day, that accident doesn’t come up on vehicle history reports. That’s why I would NEVER trust a used car, even if it’s under warranty. A new car ensures you will have zero mechanical repair bills for the first several years. This is why it makes sense to lease.
So, I decided to lease a brand new Honda Accord. I didn’t tell them my occupation when coming in because I stay silent until it’s time to embarrass them. Luckily, this time I caught them breaking the law. They wanted $ 129/​month with a down payment of $ 1,500. I expected to pay just north of $ 3000 due on signing which included taxes, bank fee, doc fee, plates, first months payment, tire disposal fee, and that’s it. There’s no security deposit or destination or delivery fee you need to pay, the cars already there… These are BS fees 95% of dealers try to sneak in.
However, that’s not how it went down. I was asked 4 times at least to have my credit run. I firmly told them it’s tier 1, which I knew beforehand, and asked them to bring me a complete breakdown of the money. You should have seen my face light up when the salesman brought me back a sheet that totaled over $ 5500 down!!! The amount of BS on it warrants a potential lawsuit. The reason being, some fees are capped by the government and are illegal to overcharge. For instance, doc fees in New York State are $ 75 MAX. They can charge you between $ 0 – 75 for doc fees. Not a penny on either side. Most people don’t know this because they don’t take the time out to educate themselves about this. If they did, it would take weeks if not a month; moreover, dealerships don’t expect people to know the nooks and crannies of the business when walking in. A barber doesn’t go into a different barber shop to get a haircut, so they don’t expect educated dealers to walk in and buy cars.
Anyway, there was what seemed like a grocery list of fees on that sheet. What’s ILLEGAL was the $ 475 doc fee. They billed it as $ 400 over the legal limit. If you see them write anything over $ 75 for DOC fees in the breakdown, take a picture of it and forward it to the New York Attorney General’s office. It is fraud – plain and simple. I lividly told the sales associate about it and he gave me some BS about some electronic filing or whatever – lies. Bottom line, it’s free money to them so long as you don’t know what’s required and what’s not. Bank fees, registration, tire disposal, doc, and taxes are pretty much set in stone. All in all, they wanted $ 10,144 over 3 years for that car, about half its MSRP. A good deal will have you paying ¹⁄₃ of the MSRP or less. Be smart.
The next day, I went to a Honda dealership further out East. Not saying where because I’m not promoting another dealership or mine because this review is on Hillside. But, With them the same car was $ 169/​month with $ 0 down. The tax, $ 75 doc fee, reg, tire, bank, came out to just shy of about $ 1,400, exactly what they were supposed to. I got free wheel locks and 12k miles instead of 10k miles. Their salespeople admit that they are a volume dealer and make only a FEW HUNDRED per leased car. In fact, they sell more by volume than anyone in the country, which is why they can honor their deals. The award plaques are up there. Over 3 years my total came out to exactly $ 7,315. That is less than ¹⁄₃ of the $ 21,955 MSRP mark! That’s the greatest indicator of a good deal. Embed that into your heads when leasing a vehicle.
MORAL: For the SAME EXACT CAR, I SAVED $ 2,829 that would have otherwise wen’t into their pockets for NO JUSTIFIABLE REASON WHATSOEVER other than greed. I don’t understand why they would unlawfully charge you more money, rather than just raise the price of the car from the jump.
The only reason they do have two stars is because I happened to land a customer while in their dealership! Seriously, I sold one of my cars to a customer on the spot. I overheard him talking about a Subaru Impreza RS and I happened to be driving it to the dealership. He bought it within 25 minutes, all for under KBB value ;)

Purchasing a new car isn’t a simple task for the costumer, I think my situation was even more complex due to the fact I didn’t predetermine I wanted a new car. Instead I just walked in and declared I would like a new car, similar to walking up to a random person and declaring a thumb war, «one, two, three, four, I declare a thumb war».
A dealership is the face of an automobile company, they should center their goal on providing extremely wonderful customer service. The biggest issue I think we had was the fact we were there for over 8 hours on the first day and 3 hours on the second, yes it took two whole days to make this work.
Day one consisted of us dealing with an incompetent salesman. I had my father accompany me since this was my first purchase of a brand new vehicle, my previous car was a used 2001 Acura MDX. I adored my old car which ran beautifully and still maintained it’s «new» look in which people though it was an ’08-’09 car. I did the trade-​in, which was a big jump in years from a 2001 to a 2015 (really? that year didn’t even come yet and I’m getting the car for it, it’s like the car from the future. now isn’t that delightful).
The salesman was not helpful in many ways, starting from my budget which I capped at $ 20k but then it hopped over to 25k and slowly made it’s way to 35k, he was not working anywhere within my starting budget but I was to blame for that, getting excited over everything I saw and deciding I wanted the best of the best.
My biggest disappointment with him was his lesser knowledge of his product, not knowing much about the features and what could be offered. He gave me excuses for many of my questions, saying he will find out from someone else or he will talk to me about it later. He was not very attentive throughout the process in which he would disappear for large periods of time where we sat clueless wondering what’s next.
My salesman seemed more concern with holding his rapport with us to leave him a good review later on, rather than to help me now by ensuring I was a happy customer. Don’t try to make us buddies before you first try your best to satisfy my needs. My satisfaction with your salesperson’s performance throughout your purchase experience was very low and unacceptable.
One of the managers was able to come over before I made my final decisions and show me a showroom car they had in stock. It was not on the sales floor so we took a little trip to the upper floor to get a look at it. I originally wanted a black or dark gray but when I saw this car it was love at first sight. A V6 engine, all white and chrome exterior with white and black leather interior. This was the car going for $ 40k and I wanted it. When I want something I get it and I ended up getting that car.
Day two was the financial ordeal. The financial manager was able to work with me on getting the best deal and moved us quickly through the paperwork process due to the fact I had work two hours later. They even worked with me to get a higher trade-​in value for my old car. We managed to finish an half hour before I had work, in which I got to sit back in my brand new car and speed off to work.
The follow up of my purchase was made by one of the secretaries, where I was told I could come in to get any of my issues resolved. There was a tiny scratch on my driver side mirror which one of the managers cleaned off without any issue. The dealership did fulfill the commitment made to you during the negotiation process of getting weatherproof mats, which run a bit expensive and fit perfectly.
Not very happy with my sales process, but I am happy with the rest of my visit here at Hillside Honda. But most importantly I am happy with the beautiful piece of machinery that I purchased. It’s a delight to drive this beast, looks great, feels great and it’s one of the fastest cars I’ve driven.

My dealer experience was handled professionally and quick! The service department on the other hand is in need of a new manager and complete overhaul of the current system they have in place now! I arrived to my 9:30 appointment for a simple OIL CHANGE and was told I had to wait over 2hrs for it! The bottom line is they squeeze in as many customers to get as much money not thinking about the one thing that matters most! The client! This service sucks and they need create a quick service department for oil change; in and out in less then 20 mins. This will be my last time coming here and I recommended for u to stay away as well!

I give Cecelia 5 stars as a salesperson, but Kenny the mgr gets a zero, as well as the dealership. After getting a great internet e-​price from Virginia the internet specialist, thru
, I decided to get my car here. After a seamless sale, cause basically Accords have everything included, I was ready to pick up my car that afternoon. However, after handing me the keys, outside amid the roaring traffic of Hillside Ave, I noticed two big and deep scratches on the bumper!!! So, no I cannot take ownership of a damaged car. After much discussion I was told they did not have another same color replacement. Kenny, the manager, suggested that I could get my money back or pick another color, so I did and to come back the next day to pick up.
Lo and behold the next day I was shown my new car and guess what? Scratches on the headlamp! The mgr, Kenny had the audacity to say that since I had gotten such a great price I should take the car as is. He suggested I live w/​minor damages. He then tried to re neg the sale and volunteers to refund my money. Very unethical and extreme poor quality control. He basically said he had no control over how the cars arrived. I couldn’t believe as a mgr, he didn’t care about his final product. I suggested that since I was almost sold two damaged cars something was amiss. Coincidence? I wondered to myself, was it because I was quoted such a great price and now they only offered me less than perfect cars? Or changed their minds? Is this common practice to be sold new cars w scratches w no apologies or monetary considerations. They would not offer even a free oil change. No they cannot fix. No there is not another same color car to replace. This is highly suspicious now.
Kenny then suggests that I take the original color I wanted because another buyers financing went south. Come back another day? That’d be 3 days of holding my money and paid insurance w/​no car. How do I know it’s not gonna be the first scratched car? I’m beginning to think they like jerking people around. A variation of switch/​bait. Get u in the showroom and waste your time.
After much thought and this being the second whole day spent here, I decided to just live w the scratches (seen at a certain angle) because I came in almost $ 5k under msrp.
Also, on my first day an Asian lady was screaming at Kenny and he’s Asian too. That was the first warning sign.
Anyway I love my Accord sport, but not the mgr or mgt. I also spoke to the head honcho, Paul and he aggressively wanted to refund my money. No concessions, nothing. What’s the deal? They log in sales or get credit for sales and then try to cancel the sale? Do they not care about future recs? Or their rep? How can they operate so unethically?
btw. Absolutely no parking here. Where do they expect customers to park? I circled for 15 mins before finding a spot. After first day when I did not get a car home, they refused to drive me home or even drive me to the train station. This is after they already took my all cash payment! Absolutely no customer service or courtesy. I know millenium honda and p s honda offers shuttles.
When asked if I could get my bank ck back, after the first day they said it was too late cause it was already in the «vault». 2^nd warning sign! I’m thinking they need to log in sales but then offers a refund which doesn’t count against them. They get rebates for # of sales?
Hopefully I didn’t get a lemon, I’m praying!