Jamaica Plain Auto Body

Brought my vehicle here based on the reviews.
The work done was very good and they did it in a reasonable amount of time. Matt was good about updates and great with calling me a rental and getting the appraisal changed (other party’s insurance tried to low-​ball repair costs).
However, they didn’t disconnect the car battery when taking the door off for repair (they were good about remedying this problem) and I had to call roadside assistance to jump my car after stopping for dinner — taking up my entire evening and getting a new battery. (–1 star)
My car was also returned with a very fine grayish-​white powder/​dust all over everything inside of it. I’m still trying to get it out of everything (–1 star).
I’d recommend JP Auto to my friends BUT would tell them to watch out for problems like I encountered on this visit.

After someone slammed into my parked car, I need a small amount of body work done to my card (which was a lease, so it had to be done). Reading reviews on Unilocal,I decided to check out JP Auto Body.
It was a great decision. I spoke with the owner on a Friday afternoon and he gave me an rough estimated based on the explanation I provide him over the phone. He asked me for my insurance info and while on the phone, and let me know my deductible and that I was also covered for a rental car. He made a call to Enterprise and told me if I brought the car in, they could have a car ready for me in 30 minutes! I love when someone leverages their expertise to make the process easier for the customer.
Needless to say, the work was done one time with a high quality and great value!

Is it too much to ask that a $ 45,000 car be treated with a little more care and expertise than my car got here? I don’t think so. When my insurance company gave you an appraisal over $ 10,000 shouldn’t you perhaps take some care in what you’re doing so I wouldn’t have to come back THREE times??? Perhaps.
Very sloppy job, awful at communication regarding any progress (never called — I had to call myself and when I pointed out the mistakes the 3^rd time around, he stopped returning my calls).
Things that had nothing to do with the area of damage were in fact damaged after the «repair» — for example, windows wouldn’t go up automatically, bluetooth wouldn’t connect… etc) PLUS there were scratches and paint stains (white paint stains on a black car!) on the body that were not there before I took it into this hell hole of a shop.
The owner Matt always acted like he was too busy and never explained anything — very passive and arrogant.
Never ever NEVER again will I be going back here. The only reason I was forced to was because the body shop I usually go to (Foreign Auto Body in Allston) couldn’t take my car because he was going on vacation — now George at FAB is meticulous.
This place is just a sloppy, sloppy, sloppy place!

Matt and his crew are awesome. They repaired my car twice in the last two months after it was struck in the same location. They are prompt, courteous and highly professional. I would highly recommend them to anyone.

I had my driver’s side rear view mirror damaged in a parking lot and contacted JP Auto Body for a quote. Matt returned my call promptly and told me to drop off the car so he could take a look. With their location convenient to Orange Line, this was very easy. Later that day, Matt called me and said that they were able to reattach the mirror with an adhesive and that it did not need to be replaced at this time. He then proceeded to tell me that there would be no charge for the work. First off, to have an auto body shop tell you that you didn’t need to have something replaced was a breath of fresh air. Second, to have an auto body shop do anything for free (even minor things) was just outstanding — although from other reviews it appears that this is the way they do business. I will absolutely bring my vehicle here in the future. Thanks JP Auto Body for doing business the right way!

I went here after seeing Unilocal reviews that were pretty glowing. It’s a few blocks from my house so I thought I’d give it a try.
I got into an accident that was my fault (beware the green line tracks on South Huntington in JP in the rain!) so I was paying out of pocket. I was quoted around 3000 at a few other places and brought my car over to JP Auto Body and they gave me a quote for less. I think he felt bad that I was paying it on my own (and I literally could barely afford it) so he helped me out.
I brought it in on a Monday, they totally reconstructed my trunk and fixed my wheel alignment in a week. He wanted to get it to me by that Friday but it was a lot of work, so I was patient and thankful that they did everything even though it took a while. A week seemed very reasonable, and considering how awesome they are, I was happy to have the job well done.

I brought my (new!) car here to get an estimate for repair after someone backed up into me and scraped the bumper. It was a pretty minor thing, but the bumper was scuffed and scratched and had the other car’s paint on it. When I arrived, the manager took a look at it and said he’d have one of his guys try buffing it out right then, and if it looked fine there would be no charge.
I pulled the car around to where the extension cord would reach, and then, just like he said, one of the employees spent 10 minutes or less working on it and my brand new car looks brand new again. For free.
Clearly I will come back here if I have any other auto body needs, although… I hope I don’t!

After having problems with several other garages and service centers, it was such a relief to find a clean, organized shop that was willing to listen to what I wanted done. They took a few days longer than they had said, but they did it for a great price, and the car was super clean inside and out when I got it back. It was a budget job of «just the essentials», so they gave a good explanation of the work that remained to be done.

I brought my car in for some body work early one Monday morning with the owner telling me that he hoped to have it ready for Friday. Fair enough I thought, I knew he disagreed with my insurance company’s appraisal and was going to have to fight with them, I hope so too. I’ve heard many good things about this shop, so I thought it would all be worthwhile.
Fast-​forward to Friday at 4:45 pm, and after not hearing a peep from the shop all week I decide to call and see what the status is. I was told that I could pick up my car, but it wasn’t fixed. In fact, they didn’t do anything with my car at all the entire week. I realize that the insurance company appraiser had to come out to take another look and probably work up another estimate, but I feel like this should have been worked out and that I should have been able to hold on to my car for the majority of the week, or at least have been informed of the situation. I’m a little unhappy, but promised that when I bring my car back in Monday morning it will be ready Tuesday.
My girlfriend drops my car off on Monday morning and around noon I call to see when I can expect the car back. The owner tells me Wednesday the latest. I explain that he already told me it would be ready on Tuesday and he says «I’ll tell you Wednesday as a worst case scenario, and hopefully it’ll be Tuesday.»
I got the car back on Thursday afternoon.

The owner of Jamaica Plain Auto Body, Matt, has a strong sense of ethics that applies to every transaction. Two years ago his mechanics replaced my radiator after an accident. There was no charge to me; because I was not at fault. Thirteen months later, long past any traditional warranty, the radiator began to leak. Jamaica Plain Autobody replaced the radiator and insisted the manufacturer absorb the cost. Obviously every accident and repair has different circumstances that have to be considered.
But I have sent many neighbors and friends to this company, and every one of them has come away feeling confident in the quality of the repairs and grateful for the reasonable rates. This is one auto body business that doesn’t rip anyone off; and always treats the customer honorably and with consideration. I highly recommend them.

After dislocating my front bumper in a minor accident while backing up my car, I drove over here to get a quote to repair the damage. They have a brand new building. Very clean and plenty of space to park.
After pulling up in front of the main office, the manager came out, took a quick look at my car, then asked one of his guys to fix it on the spot. No charge. I was shocked. Nice to see a business that realizes that it’s good to be nice to customers!
I thought the damage was serious (and was ready to pay $$$), but it only took him ten minutes to unscrew a few pieces and re-​align the bumper, and re-​tighten the screws. My car looks as good as new without spending a dime. I’m now a loyal customer of JP Auto Body.

I’ve had a lot of work done here. They do a really good job and the pricing is fair. Matt Hayes, the owner is a pro at dealing with insurance companies. I just faxed him the paper work and he took care of the rest. They’ll also hook you up enterprise rental car if you need a loaner. «They’ll pick you up.»
I’ve had exterior as well as interior repair on my car here and it all came out great.

I took my car here to have a dent fixed (it was on two panels). I had been quoted $ 1200 at Acme Auto Body on Washington St, and thought that was absurd. I was quoted $ 650 here at Jamaica Plain Auto Body. They did a great work, and my car was only gone 24 hours. Good as new, but smelling extremely chemically. Matt was the manager and he was very nice.
I liked that they seemed to have standard pricing — because he was working on two panels, he knew the price right away was $ 325 each panel.
They were an arson victim and as a result had to move their office to a different part of the building so they are currently not accepting credit cards until things are up and running again.