Panera Bread

Love Panera’s. I eat here often and love receiving my rewards. My favorite bagel is the cinnamon crunch with honey walnut cream cheese. I love their green smoothie and the cheese and broccoli soups is my favorite.

I want to give Panera a review to let everyone know how they went the extra mile to make things right. I ordered soup to go for four people to take to the hospital. I picked up my order and left the restaurant. When I got up to the hospital room and started to take everything out of the bag, I noticed the sides were missing. I immediately called Panera and they said I could come back and get it. I told them that I was visiting my mother in the hospital and asked if they could bring it to the hospital. They said they could but it will take about an hour. When they arrived to the hospital, they not only brought it up to the room but they also replaced the entire order. I am deeply grateful to the team at Panera.

So I always order the egg white, avocado spinach breakfast sandwich and alway they forget the avocado in my sandwich…

My family and I eat at Panera at least once a week and this is by far the worst. 2 bagels and 2 salads took over 20 minutes. They forgot our cream cheers and the employees were rude. It was also the dirtiest Panera we’ve been to. Stay away from this location

Huge crowd for a Friday night. Love the self serve kiosk! Wasn’t able to add a pastry even though a few were left. The kitchen was REALLY behind. Waited 45 minutes for food. Found out several people called out. Felt badly for the employees who all kept a great attitude. Gave me a free pastry! Offered to refund our order but we refused. Delicious food as always !

Rating this strictly against other Panera Breads, it does the job well.
Food is always ready quick, staff has been great, and the store is the right size for the area (which is sometimes a problem with tiny stores in populated areas).
Never had an order wrong.
Rapid ordering is key. Or online ordering.

30 minutes for 3 soups and a sandwich and the order came wrong. Misty was helpful and fixed the order and brought us cookies… She’s awesome!!!
Need better organization clearly

The food you get is good, and for the most part service is to. I had a free pastry for my birthday today. I asked if I could Do a $ 1.05 plain Bagel instead and they said no. I had to get a $ 2.79 pastry. At least they got my sandwich correct today. They make sandwiches wrong a lot, but they are very friendly the second time when the make it the way you ordered it.

The best thing about Panera is the wifi oh sure I’ve never had a bad meal here or found a dirty bathroom but after they switch to lunch I’ve never been impressed with anything either and someday they’ll figure out if you pour your own coffee it’s absurd to charge $ 2.50 for a cup.
If you want $ 10 for lunch then impress me!

This is a nice newer location near Khols… it’s still the same good taste as all Paneras just seems this location has their stuff together! I haven’t waited more then maybe 4 minutes (dine in) for my food and everything was correct and tasty!
They have the kiosk in the front where you can order yourself and don’t have to wait in line (they get busy for lunch) and they offer some sweet rewards for swiping your «my Panera» card.

Get the rewards card! Free stuff and discounts! We had $ 5 off if we ordered online or mobile app. We went in, grab a table, ordered through the app. And food was brought to our table in about 5 mins.
We had turkey chilly, very good. It has a little kick.
The steak and white cheddar panini … I didn’t like it. It has a horseradish sauce that was too over powering. Will not be getting this again.
Bear claw, it was free cause it was my bday… Like I said, get the rewards card! It was so good! Highly recommend it!
Panera has such a big menu for all taste buds. Try different things, you never know if you’ll love it, or hate.

This was take out, not dine in.
I ordered three bagels, one honey walnut cream cheese, and a scone. I paid and was told to go to pick up to get it. No problem. They called my name, and the girl said «2 bagels?» And I replied it was three. After a minute she added the other one, I looked into the oversize bag and asked where the scone was. She went back to the bakery counter and brought me a scone. I did see in the dark bottom of the bag cream cheese, so I went home where I found plain cream cheese instead of honey walnut. Plain cream cheese is always in my fridge.
There was no line, and no one waiting for pick up. This was not an isolated incident. I’ve had friends say they go out of their way to the other Panera a few miles away.
This used to be a favorite of mine, but there have been too many mixed up orders for me.

I think I’ve tried everything at Panera, their soups are excellent as well as their sandwiches. And of course the breads and bake goods are delicious. I also loved the hibiscus tea, delicious!

I’ve been coming to this location for almost five years now and while I can’t say I’ve had the best experiences every time, I can certainly say that they are usually good ones.
They have recently adopted a kiosk ordering system which can save you time when they are busy (weekend mornings, especially Sunday can be brutal) that gives you an opportunity to order and pay so you can skip the line and just wait for your food at the pick-​up area.
The last experience was especially great: I called ahead to order a special loaf of bread my wife wanted for sandwiches. It was around five in the afternoon and they can sell out so I figured I’d check before I drove there. The lady on the phone was great and offered to slice the loaf (it was their last one) so I could just come in and pay and leave. I get there and she tells me the slicer malfunctioned and sliced the bread wrong so it would be free. The funny part is that is that the bread just got sliced down the middle and was great. Free bread is always nice.
The Turkey Bacon Bravo sandwich is great and I do like their pastries as well.

So, ordered the Rapid Pick Up and waited by the cubbie for My food. It was fast. Too fast. When I got back to work, my Italian combo looked as if it were thrown into the bag and the bread was ripped up on one side. Really Panera? Check out the pic. Do not order to go. Rapid Pick Up = customer won’t see it until they are stuck at work, so let them figure it out.

This Panera is one of my favorites. I love that I can order from my mobile app while driving from Orange Park and by the time I get over the there, my order is ready to run in and grab. The service is usually good. If there has ever been s problem they have fixed it. The store is usually busy but clean.

I really like having the option of ordering at the kiosk when the line is long. They’ve got 4 kiosks and frequently no one is using them but the line could be out the door. It’s great to use the kiosk, order, grab a cup, get your coffee and find a table and wait for your food to be brought to you.
I’ve never had a bad meal here.

Just your average Panera bread. Delicious food. I like to visit here for lunch. I have noticed that this Panera is quite dirty each time I visit. (Especially in the outside dining area). I normally get the ‘You Pick 2″ combo, with a bacon-​turkey bravo sandwich and chicken and wild rice soup. Perfect for a light meal for lunch.
The customer service here isn’t the best for the cashiers, I’ve noticed. I’ve had better at other Panera locations. I will say that their new pick-​up app and online ordering functions definitely do help with waiting in that terribly long line.

No bagels usually in the afternoon, came in and they only had a few plain, French toast, and cinnamon.
Tables and floors are not cleaned by staff and very dirty — clean your own table basically. Pretty bad for a nice area too of Bartram Park.

It’s funny to me that Panera consistently gets 5 Star reviews. I have been here several times, and it’s just OK to me. Granted… I am a little biased towards «chain» restaurants… but the food here is good… but not great. They few visits I have been here there is always a lot (more than a few) noisy kids.
They (Panera) seem to be the only option for «fresh» bagels in the area… and they are just «blah» to me. In my opinion, I can get a much better (and larger) sandwich next door at Publix.