Ulta Beauty

Do not go to the ULTA Beauty in Irving, TX. The actual manager will be unbelievably rude to you when you try to ask for help. The inventory is sparse in the store, sales associates are nowhere to be found other than one at the register and the manager will behave horribly toward customers. She would rather spend her time socializing with other co-​workers in the salon area instead of periodically walking around the store seeing if customers need assistance. I mistakenly went to ULTA today because I had received a store gift card for my brithday and I hadn’t visited the store in a few months and I was appalled at her attitude. She immediately acted like I was bothering her just because I needed help. Horrible experience.

What a joke. I made an appointment online to get my makeup done for New Year’s eve and I had to wait 45 minutes past my appointment time. The staff is totally incompetent all the customer seemed upset because their needs were not being met. I finally got to the woman who was supposed to do my make up and was less than thrilled to find out she couldn’t even apply lashes that I had bought. So I left. This place is a huge joke and a big waste of time just go to Mac or the mall don’t go to ultra. The girl that went before me look like a clown so I’m kind of glad the whole thing didn’t work out for me. Cheers, and happy new year!

I just moved from San Antonio and I was holding for a long time to have a haircut… Finally I decided to give a shot and try this salon, I got the «master designer «Monica, I told her that I wanted to remove the damaged tips and to give some shape to my 8-​months-​without-​service hair. She never talked… Not even a little bit… I asked her if she thought I will require more to be cut so I can have some more shape in my hair, she just said: «I’m just cutting the uneven parts, that will help to give shape… I told her about my fringe and asked if she could fixed it… She didn’t reply, by the time she finished «cutting «literally the tips of my hair (she didn’t do anything else really, no shaping, no nothing) she started the blow drying!!! I was shocked like «is that it??? For 52 $ is that it??? Then at the end she just make sure my fringe let me see, she cut a little bit more of it so I can see through it and call it a job well done…
I’m sorry, but she didn’t shape it, is all flat and not with volume or anything… My fringe is just shorter… But still out of shape… Well, I think I have nothing else but to keep looking… Hopefully next stylist will be way better than a «master designer» from ulta…

I’ve used their salon service … only problem I have with the salon, although it’s in the back of the store it’s open to anyone who walks by. The relationship between the client and the stylist is a personal relationship not to be shared with customers walking by.
Other than that, I’m a fan of Ulta. I’m like to stop in and browse. I’ve signed up for their reward program, which allows me to receive discount specials via postcard and magazine flyer. AND… purchase points toward free items. Staff is always friendly and helpful.
They get busy during the holiday, so shop early. Watch for specials …

Crissy makes hair styling a work of art! A stylist dyed my hair so bad I looked like a cheetah and Crissy was able to take a disaster and make it look like a masterpiece (thankfully I no longer have the embarrassing pictures). I just went back in for a 2^nd appointment and once again Crissy transformed my hair into something beautiful! She matched a picture I showed her perfectly! If you have any doubts on seeing a stylist, doubt no more and see Crissy, you will not be disappointed.

Everytime I’ve gone to the Salon at Ulta in Irving i have left feeling beautiful, and I owe that to the very talented stylists. I worked with Kat on New Years eve and she was amazing. I felt like a Victorias Secret model thanks to her. My most recent visit was with Nuvia. She was very attentive and patient, while we figured out the right cut for me. I absolutely LOVE my new bangs, and Nuvia was just a pleasure to talk too. I will continue to be a loyal customer at this location.

I went in without a clue of what I wanted and the entire staff was so helpful. The girl, Jesse, at Lancôme was so eager to help me find the right shade of foundation and the best skin care routine for me. A couple of other girls helped me as well, but I didn’t catch their names. Highly recommend this location

Sarah did my hair today and I love it! I haven’t stopped playing with it since I got home! I needed a change badly and Sarah sensed my urgency. She suggested a cut more complementary to my face and did a balayage effect on my dark hair with red ombré tones. The red tones are so deep and rich, it looks amazing! I was always looked after while I was there and did not feel pressured to buy anything. I’m definitely coming back!

I absolutely love Vinci, she was a lifesaver. I had a really bad hair dye job, and i wanted to have dark brown/​reddish hair, but the stylist gave me bright red hair, which after about 2 weeks kept fading. I felt like I started to look like Ronald McDonald. My good friend always goes to Vinci, and she placed a glaze over my hair and gave me the cherry coke color that I had originally wanted for my hair. I would definitely recommend this salon to anyone.

I went in on a whim to see of I could get my hair colored on a Friday night and they squeezed me in with a stylist who turned out to be so great!
I wanted to go from a dark brown to a more dirty blonde at the request of my husband. I was 18 weeks pregnant so I didn’t want to color my hair myself, not knowing how it could turn out, and going for a pretty drastic change.
Christian did such a great job! I told her what I wanted to try and do, and she gave me a great suggestion of using highlights and then accent highlights to lighten my hair gradually. Turned out so wonderful.

Chrissy’s the BEST!!! She is so great with color and was so friendly! She had her work cut out for her with my years of box color, but she worked her magic and I left looking beautiful. I highly recommend her and I will be going back to her FOREVER

Chrissy is wonderful!!! I always have nothing short of an amazing experience each and everytime I come to ULTA and have my hair colored, cut and styled by the one and only Chrissy! She is fabulous and a miracle worker!!! She used to cut my hair when I was 12 years old and I have followed her from JCP to ULTA over the past 10 years and she is the only person I will ever trust with my hair. I’ve gone from platinum blonde to dark brown to red to ombré and no matter what crazy thing I ask for she always delivers a beautiful product and she never has never once damaged my hair! You MUST go see Her!

Almost a complete 360 from the Ulta location I once hated. The store is organized by brand vs product type as it previously was. It seemed like the products and testers were actually taken care of, not all gross like it used to be. The cashier, Tatum was super nice and helpful, she helped me get full value out of my purchase through applying my points and a coupon. I didn’t mind that no one approached me while shopping to guide my purchases, as I was able to find everything I was looking for myself but it would have shaved a few minutes off the time I was in the store to have help. Meh. All in all, it was a good trip and I’m glad to see things have turned around for this location.

I Love Ulta! This location, not so much, feeling kind of meh :/
We found what we wanted, but only because we searched for it all, maybe because it’s the weekend? Not sure. Personally I think they need to have their best people working on the weekend, as that’s when they have the most traffic.
I understand that it’s not Nordstrom’s, but, the customer service here at this Ulta was seriously lacking when compared to every other Ulta I have ever been to before.

I made the best decision when I booked my first appointment with *Chrissy * at ULTA. Normally I am petrified of switching stylists, though I was a little nervous —- I did it!!! And the results were jaw dropping !!! I have been blonde my entire life, highlights every 3 weeks— but Chrissy showed me pictures in her portfolio and ensured me that she knew the healthiest way to go from bleach blonde to brown … And she did !!! We did it in one session and not even one piece of hair broke off— and it was STUNNING ! Chrissy is the top notch stylist /​color specialist here! She is so bubbly and welcoming, she will always brighten your day. I can say without a doubt– if you’re looking for a stylist that you can trust to provide amazing results — call Chrissy and book your appointment. You will not be disappointed !

And I am done… I have been back more than a few times since my last review. I am an Ulta junkie. Failed to impress on all levels each and every time. That being said; this review is based solely on today’s visit. I was approached by a sales person (beauty consultant, not sure what the actual title is) while perusing the «prestige cosmetics» section. She walked up to me and I quote said «you need help»? No greeting, no attempt to make small talk… Just simply You need help? I was at first taken aback for two reasons:
1) This is the first time that someone at this particular has Ulta spoken to me other than the cashier
2) Is that how you really approach a guest?
My checkout experience was not any better. She simply called out” Help the next guest” When I approached the register she said «Are you a rewards member» I said yes. She said «Phone number»… «Do you want to donate to Breast Cancer awareness?» I said yes. She pulled some stickers and said write your name in the middle… End of transaction…
I did not get my gift with purchase for the It Cosmetics that I purchased, but did not feel like going back in and dealing with it.
I am in the Hospitality industry, I know what customer service should be like. It is not as if my expectations are unrealistic. This particular Ulta misfires consistently. I am sure that most ladies and some men can agree to the fact that visits to Ulta are not cheap. I will take my hard earned dollars to another location or make the drive to the Galleria and go to Sephora.

This is my one stop shop for beauty products and makeup! I purchased my titanium flat iron here and I kid you not I have had that bad boy for over 5 years and it still heats up strong and gets my hair lookin right! If you catch Ulta on a good day you can get someone to do a smokey eye for you if you are going out that night. That’s right, for free! Their prices are pretty much retail but occasionally I’ll score a good deal there. Overall their quality of products and selection is always top notch. I’m always happy with my purchases here.

I loved this store when I first moved to Texas but their service has really suffered over the years.
I went to have my eyebrows shaped on a Saturday and they didn’t have anyone scheduled. How can you not have staff on the busiest shopping day of the week?
My daughter uses the Ulta exclusive CK One products and took a friend over to purchase products. The staff gave substandard help, walked away and started helping others and never gave her recommendations based on her skin. Of course, they were both frustrated and complained I was not there to help them get service! I guess they must of thought they were wasting their time and looked liked teens. Even so, teens have a lot of disposable income in our area.
Go to Southlake or Carrollton location

I love Ulta because of their variety of hair care products and selection of drugstore and low/​mid end makeup. Plus, when you come at the right time, they have a good selection of sale items scattered around the store.
There is a section of blow dryers and other hair appliances with a nice selection of brushes (as you can tell haircare is important to me). They carry Matrix, Wella, Ojon, Living Proof, Alterna, and DermOrganic… a nice aisle of hair accessories as well. You’re going to look bomb after spending your cash here!
It’s very spacious and the staff has been relatively friendly. There is a salon at the back that takes walk ins and appointments. To sum it up, Ulta fills the gap of providing affordable beauty care and capping it off with some higher mid end products as well if you want to splurge.

Interesting reviews.
Pros
–large, open, lots of floor space, well stocked shelves, online coupons (typically $ 3.50 off $ 10 or sometimes 20% off, etc,)
— random good finds marked down in clearance
Cons
–difficult to find sales people working the floor
–seems as if those working the sales floor aren’t knowledgeable about products or current sales in the ad
–cashier once seemed irritated that I had some manufacturers coupons AND an ultra coupon to use in my transaction. (Who doesn’t like to save a bit!!!)
This can happen at any store but it’s so disgusting that people open products, try them, and outback on the shelf. So, always double check whatever you are purchasing to make sure it hasn’t been used already!
It’s always busy on the weekend but the checkout lines go fairly fast just don’t search for a sales person to be working the floor!