Schlotzsky’s

The service here at the drive thru is awful! I’ve written a review once before to the company when the person over the intercom had me sit there for a minute and then laughed when I finally said «hello?» I gave it a second try tonight and the drive thru experience was still bad. They would rather chat and laugh than make my sandwich correctly or make it at a speedy pace.

Mini Review:
Great drive through service, friendly staff and hot sandwiches. Minus one star due to the deck area not being kept up.

The food was terrible and the staff were too busy talking with each other and laughing than working and providing good service!
Don’t waste your time!

Coworkers and I go here almost once a week, sometimes more. The drive-​thru is efficient, orders are correct and the person at the window is usually friendly but still gets your order quickly.
I recommend the Chipotle Chicken Sandwich and the cracked pepper chips. Yummy! Oh, and sign up for the Lotz4Me Rewards program to earn a $ 7 reward. It’s great, you just scan your receipt after every visit.

There are a ton of places to chose from on this street, but I never had been to a Schlotzsky’s so I thought I’d give it a try. You order at the counter and they bring the food to you (similar to Panera Bread and the like). I ordered and within 5 minutes the server had the food at my table. I had roast beef and chips and have to say the sandwich was pretty good. I wasn’t expecting a lot but I was pleased. They have indoor and outdoor seating however the outdoor seating just has a view of the parking lot and a busy road. Service was good and the girl at the counter was super nice. Place was clean when I visited and I would return if I am in the area.

Competition is stiff on this busy roadway/​intersection near 635 and Macarthur, North Irving. There are 10 to 20 delis, bakeries and sandwich shops all within a mile radius. Any restaurant aiming for success in this area needs to stand out from the crowd.
Schlotzky’s fails to aspire to anything loftier than being a run-​of-​the-​mill fast food sandwich shop. As soon as I entered this location, the impersonal service immediately turned me off. To them, I was just a number (as they handed me my placard) with very little choice or say in the customization of my order. The order counter was irregularly placed, a line angled in from the door due to the inconvenient placement of a soda fountain. As soon as patrons came in, I felt rushed and crowded at the register.
My sandwich and salad order was assembled out of my sight; is there anything more fast food than this? Luckily it took about 5 – 8 minutes for the staff to deliver my food so I got a chance to observe the brightly painted dining room. Seemed comfortable enough except for the weird positioning of the kitchen corner entrance intruding into space. The patio dining area looked a lot more pleasant, less busy and more relaxing.
Schlotzsky’s boasts a diverse menu of salads, soups, sandwiches, baked goods including pizza! My medium sized Hawaiian sandwich looked appealing on paper but tasted bland. No savory sourdough bread notes, very little of the ham or bacon stood out, and the sweet mango dressing hardly tasted of the namesake fruit. The salad was a more eye-​catching option, nicely laid out in a microwave safe clear-​topped package. But as far as nutrition goes, Cranberry Apple Pecan Chicken Salad receives a failing grade – too large a portion size with too much fat, presumably from the cheese. And what was up with the slimy odd-​flavored grilled chicken? At least they offered fat-​free raspberry vinaigrette as a dressing choice.
Baked goods were the most disappointing – especially for a shop peddling fresh-​baked Cinnabon. The chocolate fudge cookie I received was cold, dry and a waste of calories. Who knows how long they’d been sitting the deli case waiting for some unsuspecting patron to gobble them up?
Online, Schlotzky’s seems to get things right: remote ordering, informative nutrition menu, catering options. The Irving location also hosts a drive-​thru. However as much as I want to support a home-​grown Texas chain, I just cannot recommend Schlotzky’s over the local Subway or Quizno’s for a sandwich. But if you have to have your Cinnabon fix, nobody else along this part of the Macarthur strip offers the real thing.

LOVE LOVE their sandwiches. The original is my favorite, but I also love the smoked turkey as well. Only reason I don’t give this 5 stars is because they didn’t have potato salad and I love that potato salad! Broccoli cheese soup is the bomb dot com too

Great sandwich. Moderate pizza. Friendly staff but they messed up on our order. They fixed it nicely however I caught it, had we left it would have not been seen (forgot part of the order). Place is dirty. Floors unfinished and paint chipped. Probably hasn’t been swept since a day ago. The soda bar needed some cleaning also. Like the food like the folk.