Firestone Complete Auto Care

I’ve had a couple tire issues and these guys always take great care of me. Highly recommend!

Excellent! We got a nail in our tire and couldn’t make it home. What could have been a huge annoyance (coming home from a weeklong vacation to find a nail in our car tire = disaster!) turned into a minor, yet expensive, bump in the road. Thank you to the guys who quickly replaced our tire!

I had great service today with my Service Advisor Ricky. My truck’s oil change and alignment were done ahead of time.
He did let me know that I did need a set of tires. I told him that I would comparison shop at Costco. He told to come back with a price and he would price match.
I had a bad experience on a previous visit at this location but I decided to give it another chance. I am glad I did. Ask for Ricky the next time you are there…

Very slow service. I dropped my car off for an oil change on a Tuesday morning and they didn’t even start my oil change for an hour. They also told me the warrenty on my car would be void if I didn’t choose the most expensive option. I’ve since learned from other reviewers that this simply isnt true.

I was towed into Firestone with a flat time because my key for the lug didn’t work. The Service Adviser was courteous and professional. I didn’t feel like they «Got Me» when I spoke with him. After looking over my vehicle he made a few suggestions, however, I didn’t feel hard sold to me the repairs. I was told a specific time to return to pick up my vehicle. When I showed up the vehicle wasn’t ready. The Service Adviser immediately offered me a complimentary oil change. Now that is customer service! I shall recommend my friends to use Firestone. I will return and have the few things he found repaired by Firestone. This is why you get a 5 star from me!

These guys suck. I came in a week ago and asked if they could replace my company vans tire. Some guy inside sure I’ll have it by tomorrow. Didn’t take down any info just said I’ll remember you. I come in today and to no surprise he’s not here in the shop and nobody knows anything about my NV 200. This is the 4^th time something like this happens I try this store once in a while because it’s so close to where I live but every single time it’s just people failing.

I was having some brake trouble about 2 weeks ago, and brought my car into this Firestone. I had to bring my car back 4 different days due to continued issues that kept occurring. I don’t say that as a negative, but to say that this Firestone worked with me throughout the entire process, being patient with me, and taking me to and from work without any complaints. I was only charged for the first job, and due to this I will be a customer for life. It was the first time I have ever left an auto shop and felt I was not scammed or ripped off, but instead was given exceptional customer service that set this place apart from the rest. Although I can’t remember specific names, I drove a red Mazda 6, and there were two guys working the front desk and one out in the shop that stood out and were exceptional in how they worked with me.
Maybe the inside guys were Brandon and Thomas (or Joe), and the outside guy said he had just started at that location a few weeks before. They know who they were and really should be praised individually for their help. I sincerely thank those three guys and Firestone for all their help!

came yesterday for oil change and alignment. had setup online appt… i was late … no problem … they handled up!!!

Rip off artist! Fortunately I know my car and baby it. I had hoped to get some freon added until I could find a reliable European auto care center. (Which I now have and am very happy!) having just moved to Dallas I was not familiar with the area. Anyway, I drop my car off, 10 minutes later my husband gets a call. «sir it’s the compressor it’s going to cost 1800.00» we immediately declined. Again, it’s a European car, only major work is done by a European car service dealer or center. So, my point is. They NEVER really checked my AC system. They should have evacuated the system, then ran dye to find the leak etc… Oh well shame on you Firestone! You have now lost all servicing on my husbands corporate GMC SUV too.

Initially received decent service when I went in for state inspection. They told me I needed new tires so I made an appointment for same. I showed up at the appointed time. An hour later, they had not started on my car. I decided to leave to get back to work but then they couldn’t find my car. I located it behind the building, parked but unlocked. I asked the front desk what the value of an appointment and the response was that it doesn’t mean anything to have an appointment. Very frustrating as a busy professional who took time away from the office. And now I have to go back to buy tires (clearly somewhere else as this location will not get my business.)

If you come in for a flat, they play a game that they can’t fix it just to sell you a tire. Discount tire was able to fix my tire. They charge 20dls for tire rotation, discount tire does it for free. I had the TPMS sensor replaced and they damaged my rim and I had to bring it back because the light came back on my dashboard… Avoid this place for any tire issues.

Stay far away from this place. The older man that works here is RUDE! This location completely messed up my car after a routine oil change. They also told me there was a nail in my tire that they couldn’t patch, they told me I needed to buy a new tire. This was a flat out lie. I’m still riding on the same 4 tires and had someone at Pep Boys take a look at them for me. He told me my tires were fine. Reading the other reviews, it looks like this is a common tactic by this shop to scam people out of money. This location needs to be closed but even if it doesn’t, I will NEVER return again.

I could have easily given five star to firestone at this location but this one guy at this place I believe his name was Patrick (the oldest person at macarthur firestone location) He was quite rude to me for no reason ! I felt pretty difficult explaining my car problems to him as every time i was fearing some kind of cold or rude response. Anyway
Other guys at counter were really helpful and even offered me some free service as well.
I had some rotor vibration problem which seems to be fixed now. Five stars to technicians and other guys at counter

MOST HONEST PLACE IN TOWN (and I’m female!!) Every time I come to this location, and this location only (I’ve been to about 5 different locations), they are honest — if to a fault. When I go in to have work done, I will say to go ahead and give me an oil change, new air filter, or insert general maintenance item here, «if I need it.» Nine times out of ten, I’m told I don’t need it. This is the complete opposite of any other shop I’ve ever been to where they are always saying I need these things and I could have bought and air filter the day before, and still I’m shown a «dirty» air filter (obviously not MY filter [and this is just an example, mind you]) and told I need a new one.
Their prices are average to kind of high, but there are always coupons online. They’ve worked with me in the past when my money is tight to get the cost of repairs down to a minimum. They are friendly and I never have to wait to be seen, unlike NTB in Valley Ranch who lie to get their customers in the door, you’re rarely greeted right off the bat, then lie again about cost and wait time (see my NTB review for details).
ALL staff members are super friendly. When I say they’re honest to a fault, my Infiniti didn’t pass inspection because one of my tires were too worn. They were right — it was and I wasn’t even aware. They didn’t try to upsale me on tires at all. They gave me the bill for the inspection and sent me on my way. I bought 2 new tires at NTB (only because I had available credit on that credit card) — big mistake (again, see my NTB review).
But my reinspection passed and now I’m saving to buy two more tires at Firestone. I’ve never dealt with honest mechanics before dealing with this location. They will forever have my business.

Ugh where to even begin. My battery died back in 2012 so I took it here because it was close. They quote me a decent price. Then they Call back to tell me that my car required a «special battery» that would run about $ 150. They refused to put a regular battery in my car for the price they quoted me. I was so short on time that I reluctantly agreed to the expensive battery. Now, not even 2 full years later, the overly expensive «special battery» DIED on me. I was so pissed. Since it’s still under warranty I took it in to get my free battery. Then the guy went on to say that I would still be charged $ 70 for the replacement battery. DO NOT BRING YOUR CAR HERE! I spoke to a friendly mechanic at a different place and he told me that this firestone has THE WORST reputation within a 20 mile radius. After this experience, I’m spreading the word to everyone I know that this place is a joke and a rip off.

I was excited because this place is on my way home and is always empty. The guy told me it would take no time for an oil change but 1−½ hours later and I am still here. Booooooooo!!!

You would think with such a popular, known company that they would treat their customers better. They do no such thing.
I rarely write reviews, but this one deserves a review to save people from wasting their time.
Summary: I do not believe in throwing car keys around, slamming paperwork in front of paying customers for us to sign, men throwing hissy fits and then, trying to deny a customer of a receipt (as I like to keep them as reference). WORST customer service of all time. On top of that, I waiting almost 3 hrs when I saw vacant space while the workers were just chit chatting away.

Firestone Complete Auto Care is a full service auto car facility that sells quality Firestone/​Bridgestone tires. They also sell a number of auto services (oil change, etc.)
My Overall Rating — 1 ½ Stars (Atmosphere, Facility, Return)
Atmosphere — Like most Auto care places, it’s more of a garage than show room. Expect an area for tires, check in/​out, and a waiting area. It won’t be super plush like you’re typical high end dealer. Expect the typical smell of a garage. But it is VERY CLEAN facility, which is important. ½ Star.
Service — Every time I go here there’s something new wrong with my car resulting in an upsell. I took my car in recently to get the oil changed. Upon doing so, they found a nail in the rear tire, which couldn’t be patched but replaced. I bought my tires there with hazard warranty so it was an additional $ 40 to fix. But they also said the front tires were worn do 60% tread and recommended rotating. I didn’t have time but decided to bring it back the next day. So the next day I requested the tires rotated (free when you buy their tires with warranty). This time they said the front two were worn down to about 20% and need to be replaced. When I told them I was in there the day before and it wasn’t mentioned, they said they had to take the tire off and saw more damage. The upsell began again. I chose to leave and will rotate the tires elsewhere. I figured since my service was free, they wanted to find a reason to charge me more. No Stars.
Facility — There are a few chairs and a small TV. Firestone provides free coffee, water, and Wi-​Fi. The water is a nice option. Wi-​Fi was flakey but you can also use Schlotzski’s as well. The seats are metal and are not comfortable. No couches here, these seats are made to minimize wear & tear, not maximize comfort. But water & Wi-​Fi are bonus. ½ Star.
Will I Return? — Only to buy tires or use my lifetime services. I will not be going back for any routine services due to the constant upsells. Now, they carry great tires and offer decent warranties and lifetime services (rotation/​alignment). I just feel those services are only meant to give them a reason to upsell you more. ½ Star.
My Unilocal Rating Scale (Sum of all parts):
1 Star — Atmosphere — Is it a cool dive? Perhaps an upscale place? No matter the type, atmosphere plays a big part and I’ll give a star if I like it or thinks it has great charm.
2 Stars — Service — You can have a great car with bad service. But that’s also what can make a five star joint drop to four. It’s important to the experience that service is great and on point.
1 Star — Facility — I’ll award 1 stars for the facility, since this is one reason we go out.
1 Star — Will I come back? — If I know for a fact I’ll return, I’ll give this a star. A place has to make an impression for me to return.
Each Category can be given up to 1 star except service (2 stars) because I consider all these categories important to the overall dining experience. I will sum them up to provide my final Unilocal score.

HORRIBLE HORRIBLE HORRIBLE
I came in for my yearly inspection and they told me my rear brakes were flagged. I asked for a quote and it was reasonable so I let them do them. They next day my rear wheels sqeaked like crazy! I thought they just needed to be worn in so I ignored it for a week or so.
I took it back in and asked them to find out why it was sqeaking. They told me they FRONT brakes needed to be repairs and this was where the sqeaking was coming from (even though it was obviously coming from the back). I asked them what they would do if I paid for the front brakes and the sound continued and they were very kind to say they would refund me the charge if it did not solve the problem.
Now when I took it home, BOTH the front AND the back sqeaked! I took it back in, but they said they couldn’t duplicate the sound. I took it home, brought it back AGAIN and they said they’d replace both front and back for free. When I asked about the refund on the front, they argued with me and tried to tell me no!
I’d been in their shop 4 times in 2 months, arranged transport to and from work, dealt with them on the phone and they confirmed thru all of this that they would definitely refund me for the front brakes if it wasn’t the source of the problem and NOW they wanted to tell me NO?
They did refund me the front brakes, I’ve been driving it find for a while now with no noise and NOW that the cold weather has rolled in they’ve started sqeaking on turns again!
WHAT is wrong with you people? You should just do everyone a favor and close your doors.

Never coming back here. Ever.
I came in for an oil change, and walked out with a laundry list of repairs, with no visual proof that any of them were necessary. Three weeks later, the entire passenger side of my car flooded during a two-​day rainstorm. As this shop was the last one under the hood, I brought my car back in. They said that the air conditioning duct was blocked, which they unblocked (free of charge), but they gave me a list of even more repairs, again with no visual proof that any of them were necessary.
It rained twice in the following week, and both times the passenger side flooded.
I brought my car to my regular shop for a second opinion. Only one of the several repairs was necessary, and I was shown what was wrong (and not wrong) with my car. The cracked belt? Not cracked at all. The rear axle seal? Only one needs to be replaced, not two, and it doesn’t need to be done NOW like I was was warned. And the flooding? Not due to a blocked A/​C duct.