Kroger

The best Kroger in Irving. Been to the other Kroger stores in Irving and this one is by far the best one. It is a good size location with a great selection of products. The Kroger card and digital coupons helps me to save money. The card also earns you fuel points to help out at the Kroger fuel stations or some Exxon gas stations.

Here’s the deal: it gets the job done.
The recent (~1yr ago or whatever) renovation really threw me into a «who moved my cheese» (literally) moment. So for a while, I hated whoever decided that having dairy products in 3 different locations was a good idea. But now I’m finally recalibrated. I’ve accepted that where I find grated cheese vs. fancy cheese vs. organic yogurt is different, and I can finally map my list accordingly. The new-​and-​improved wine section hasn’t saved me any trips to Pogo’s or Specs for unique or impressive selections. It’s more of a $ 15 bottle field day. So again: it gets the job done.
It’s about time on the Starbucks. Hallelujah for solving such a dire 1^st world problem.
But what’s with all the random tchotchke for sale out front?! Am I just unaware of the white hot market for 11ft windmills and $ 700 chuckwagons? I just have a hard time wrapping my head around «Hey honey, can you grab some milk? Oh, and pick up an $ 800 windmill while you’re at it. Don’t forget to swipe your Kroger Plus card, mkay?»

Again… I LOVE this Kroger but they have line issues. Be prepared to wait in line anywhere in this store no matter what time of day it is. Might as well call it WalMart because there’s a ton of registers and only about 4 are ever open. They’re busy every single day so you’d think they’d have people or hire people to make things go faster. Only complaint I have about this store.

Although pretty standard as far as Krogers go, this is well below the retail standard we have in Irving/​Las Colinas. It’s like a small slice of ghetto Dallas
I can’t remember the last time a cashier greeted me with a smile. Sometimes I get asked how are you but it sounds like it’s coming from a prison inmate. Maybe I’m spoiled by quality grocery stores like HEB because if I want cheap groceries sold by underpaid immigrants I would shop at Walmart.
Products are frequently out of stock and aren’t replaced for days or sometimes over a week. Just last night I found the specific type of almond milk missing with two wrapped steaks from the meat counter in its place. Today I go back to check for restock (why did I bother) to find the steaks still there. That means not one single employee has walked this aisle to check products since last night!!!
The only thing saving this Kroger from 1 star are the heroes of the meat department. While every other department scrambles to checkout customers up front, abandoning their actual store to squalor, the meat department (with no other choice) stays at their stations and is willing to help even with non-​meat-​issues. Today they spent almost 10 minutes trying to help me find a manager regarding the missing almond milk. They couldn’t find anyone to help me so they took matters into their own hands. They grabbed a scanner and found out when the next shipment is for me.
It’s fantastic that the meat department is run in such a customer-​centric way and it would begin to move this store in the right direction if everyone else did the same.

Incredibly big. having hunger pains and a migraine only made things worse. but, luckily I wasn’t shopping right after the gym. ;p it’s probably the lack of Kroger’s in Maryland, or that it’s my first night ever in Texas… but I walked around aimlessly looking for nature valley bars. I couldn’t find them, so I settled for a cold dasani, cheez-​its, excedrine and some tylenol. Using an über to and from the NYLO hotel will only run you $ 5, and this place is open until 1am. Great deal! Now, I just need to find out where the power ball is being sold at. :p

nice location. there’s a great selection of wines and found our fav for almost half the price. plenty of parking and friendly staff.

Rarely have I encountered such friendly, helpful folks in a grocery store. Came in here while waiting for an appointment, to check out the produce. The store is clean and well laid out, and the produce quality rocks. The prices were much less than in my neck of the woods, but what knocked me out was the friendliness of the staff. «Good morning! How are you doing today?» From the produce stockers; warm smiles and even recognition from the Starbucks guy (I’ve only been in there once before but he remembered me!) and just overall a very good experience. I just may do all my shopping here!

Took forever to wait in line. Reminds me of walmart. They have few lanes open but many customers. Tip to managers. Open more lanes during rush hour. I was in line for 15 minutes. I can get better service at walmart and that is pretty sad.

I don’t know why all the negative reviews. This is my favorite grocery store of all time. We drive out of our way to get here. It reminds me a lot of Wegmans: free samples, wine tastings, presentations of new cheeses, fresh seafood, great selection on deli meats, good selection of organic produce, bakery with a variety of artisanal breads, the sushi is really good.. . And the prices are fantastic!
There is a full wine and beer store, with weekend samples, and a small Starbucks.
Though the lines get a little long on weekends, they aren’t unreasonable, (though inventory can get low on Sunday), but the service is fantastic! The people who work there are just so friendly and fast.

ALWAYS packed. So they expanded. Still packed. They increased the size of the store so you’d have more room to wait seeing as they still don’t have enough lanes open and they almost never have someone to bag groceries. I sent a request to have an item brought back. No such luck. If you must go, do so early. The after work rush hour (s) will be a madhouse. Oh, they do have nice people working there. No one has ever been rude to me and is the reason I still go.

They’ve done quite a bit with the store since the renovations finished. I’ve never really had a problem with the lines except on Sunday evenings, which, hello, it’s Sunday. I usually get all my immediate needs at this location and I haven’t been disappointed thus far.

This review applies to the floral department staff at this location. I stopped in this Kroger on ¹⁰⁄₁₀ with a container that I wished to fill with fresh flowers. The first rude floral department employee I encountered acted perturbed because I asked the price of the bundle of flowers I picked up. There was a sign that read «Breast Cancer Awareness flowers 9.99 «but as the flowers I selected weren’t pink, I had no way of knowing if they were the same price as the Breast Cancer Awareness flower and there was also no individual price tag on them for me to determine their cost either. So after the first rude employee confirmed the cost I attempted to pay for them at the floral counter, that was a no go so I had to go wait line at the front of the store. I selected a U-​Scan line that moved rather quickly.
So back to the floral counter I headed with receipt and container in hand. When I arrived at the floral counter, I encountered rude employee number two (and number two is an apt description of this employee). Rude employee number two saw my container and receipt in hand and said «I am swamped with orders». I took this to mean «I am busy, can’t you see, I don’t have time to be bothered by you». I told number two «Just forget it, I will arrange them myself, so much for your professional service».
Some member of management heard me and wanted to know how they could help? I told him «nevermind» and left the store to arrange flowers on the trunk lid of my car. I used to live in the same neighborhood with this Kroger and customer service has definitely taken a nose dive in the time that I have been away from the neighborhood. No thanks Kroger, never again at this location. I actually try to stay away from Kroger since they are allowing open carry. I prefer not to encounter shoot out at the not so OK corral when I simply wish to purchase flowers or lettuce.

Constantly finding expired products on the shelves. Two times I purchased chicken and it was rancid. The fruit is always bad. Based on the location, you would think this store would have better produce and meat, but they constantly stock their shelves with old and spoiled food. Worst grocery store ever.

Now that the renovations are complete, I actually pass another Kroger to shop at this one.
Speaking of renovations, I also think the store doesn’t flow it’s ‘feng shui’ is off.
After the renovation, there’s more inventory to select from… the aisle are wider, but this store can be very over crowded after work and Sunday afternoons. They have sushi chefs preparing fresh sushi rolls that are pretty good for grocery store. A large produce section, but they never seem to have fresh mint it’s hit-​or-​miss and they don’t have sharp cheddar individually wrapped sliced cheese.
The employees have elevated their customer service, everyone is nice and very helpful. Starbucks is a plus.

This isn’t a store that is close to me, but I do swing by here when I am in the area and just want to get some groceries taken care of. Not my favorite place, although they are doing a lot of remodeling so they might be upping their game soon!

Honestly, the quality of food isn’t that great so this has never been my first choice for a grocery store. If anything, it is overall cheaper than most other stores such as Tom Thumb. It’s very big and has a ton of floor space which is nice.
When I do go there, the experience is overall pleasant. They do have this cool «Pick your own 6 pack of beer» option! Pick any of the beers or ciders that they have, which is a plentiful variety, and take them to the counter and pay a set price.
~Carpe Diem~

Since they remodeled the store it has been much nicer to shop but still can’t find everything. Store is much bigger and more spread out and o have not walked more then half the store. Much more room between the isles and more open feel .
Employees are friendly and willing to help but still have to say not all are that way. But there is enough of them in key areas to help you through .
Still have to learn my way around the store

Yes! The remodel is 99% done. It looks great! The extra space and added inventory make a big difference. They even provided little guides for people to rediscover where their favorite items are now located with the new layout. We’re noticed added variety for certain items in produce, dairy, frozen section. More space, more items! Kroger is doing a great job keeping up with demand.
One constructive note: even during renovation, train staff to know where major items are. Also, train to be comfortable saying «I don’t know, but will find an answer.» We encountered 2 different staff who both gave us an «I don’t think we have that.» When I as a manager in customer service elsewhere pressed «don’t know or don’t have it?» They admitted that with the «renovation» they didn’t know where thugs were moved yet. Neither offered to help beyond that that and we ended up finding our groceries on our own.
That aside, we usually have great service and friendly checkout. We ring the bell regularly! 4 stars for our usual experience and 1 star for renovation.

This is 1 of the 2 Krogers that I go to on a regular basis. It’s real convenient when I work over in the LC, right after work I can drive a few blocks up MacArthur and get some late night grocery shopping done before I head back to Dallas.
This store was already pretty big, but now they’re renovating and expanding this particular location. This place is going to be HUGE when everything is said and done. I’m not exaggerating either! It seems like it could turn out to be bigger than a lot of Wal-​Marts and Super Targets in size!
I love coming to this location because they have a huge variety of everything that you could need. Fresh sushi, great bakery, a nice Starbucks stand to enjoy a cup of coffee while you shop! The organic and natural food section is expanding and getting better as the days go by. Another thing that I like is the nice selection of seafood. A lot of wild caught and line options! Sometimes their produce section can be a little shaky with a lot of veggies that aren’t as fresh as they probably should be. Also, their organic produce sections could be a little better, but hopefully after the renovations and remodeling are done everything will fall into place.
Perfect location for grocery shopping. You have tons of great options without the Whole Foods price tag.

I stopped here when I was passing through the area. I had some Kroger points to burn, and needed to get a few things because the weather was getting bad.
The store is in the middle of a remodel. From what I could see, they have a decent sized health food section. They were out of a few things that I needed, which is annoying. Also, when I went to the check out line, the cashier couldn’t be bothered to greet me.
I expected more from this location.