Gardens of Valley Ranch

My boyfriend and I have lived here for 10 months and we just renewed our lease today. We were even offered free upgrades for our renewal. This was not to get us to stay. When I opened the renewal packaged I was surprised to see the upgrade offer. I think that’s a nice touch for residents who choose to stay. We have had a positive experience and would recommend this complex to anyone who is looking for an affordable Valley Ranch Options.
I’ve been living in Irving for 3 years and I’ve seen every apartment Las Colinas, Valley Ranch and Coppell have to offer. Gardens of Valley Ranch is the best bang for your buck in the area. Prior to moving here we lived in a brand new complex (Cypress Waters) in a 700 sq. ft. 1 bedroom. We needed more space because we had a baby on the way and 1500 for a 2 bedroom apartment is completely ridiculous.. I don’t care if it’s new or not, that’s a mortgage payment and completely overpriced. We have a 920 sq. ft. 1 bed 1 bath with a study (Hibiscus floor-​plan) and our base rent is $ 922 a month. Even after the renewal, we will still be paying less than $ 1000 in base rent. Trash and water will fluctuate each month but it has never been more than $ 50. Water is allocated so it will always be higher than what you’d expect to pay individually. Our last apartment was sub-​metered and we only paid about $ 5 – 10 for water. This could be seen as a con, but it’s standard in older complexes. Compared to what most Valley Ranch complexes charge, our water bill is pretty low.
Let me state that there are 2 separate offices on the property. There’s the leasing office and the management office. I haven’t had any issues with management and I’m in the office quite often. I get packages all the time and I’ve never had a missing package or any billing issues. They are always friendly and seem interest in what’s going on. The assistant manager, Mary Anne has been at the property for at least 5 years that I can confirm. My apartment floorplan is rarely available. I’ve been trying to get this floorplan since 2011 and they never had anything to show. I would check every year and this is how I know Mary Anne has been there the whole time. They seem to be a very stable community. After you lease an apartment you never deal with the leasing office again. My experience with the leasing office was very pleasant. Even though we aren’t married, we were allowed to pay a joint application fee. They do require a deposit but so does every other complex that isn’t running a special. I think it was $ 200 for our unit which is also pretty standard. When we were shown an apartment I saw the exact unit that I live in now. Maybe I got lucky.
Maintenance has been excellent in my opinion. My upstairs neighbor had a major leak in the utility room and all the water ran down into our apartment. My floor in the hall was ruined. The wet laminate was removed within 2 days but it took a week to reinstall because an outside vendor had to do the job. Completely understandable and not that big of a deal to me. Months later we had a mold issue because of the leak and maintenance was very prompt. They completely redid the walls in the utility room and our front closet. They also realized that there was water damage on the baseboards of our utility room that was caused by exterior wall damage. That exterior issue was fixed as well. Management always calls to follow up on service requests and I appreciate that.
I have no issues with parking and I always find a spot right outside my door. Even when coming home late at night you can always get a close spot. This may not be true for all buildings but my boyfriend and I have been parking in the same spots for almost a year.
Sorry it’s so long but I wanted to give a true unbiased account of the last year.

If there was negative review possible I would give it the max on the negative side.
Points to note for people expecting to move:
1) Long legislation formalities before moving in any of the apartments which has to go through the pain of paying through money orders or cashiers checks, etc. They will need all the documents you have from the day you were born till date, saying it is the law.
2) Dog shit at tons of places as soon as you walk out
3) Service with management is horrible, simply rude. I had told them to add a shelf which was missing any they mentioned about fair housing policy for a missing shelf.
4) Did a service request 4 times and no one responded back with any feedback on the request, finally I had to go to the office and ask them about the status
5) With this disappointment, the resident (me) is finally aggravated and when I tried explaining my frustration to the person, she told in response I am not going to take your complaint because she did not like my tone.
6) I also agree with another Unilocal er that, they never showed the apartment before moving in, so technically you need to give it a shot. The management hate to server residents, anything else they would love to do.
Great regret I moved into the apartment.
Please request people to stay away from communities who cant server you well.
Also do not think this is a false review at all. I have all the guts in the world to prove my point.
Please folks be safe and move to some better place.
Try St. Marin (Belt Line) real good.

If it was possible to rate a business with a negative 5 starts, this would be the one and only place I would award that. If any of you are considering moving into this place and are looking around for something to make you look elsewhere, HEED this warning and save yourself the headache. I’m an avid Unilocaler and I tend to conduct lengthy research and in– depth investigation before I use a business, and we had already seen a couple of red flags before visiting this complex. Despite all of that, we decided to move forward and visit the complex and move forward with the leasing process solely because of the good square footage of the apartments within our budget and the location in valley ranch [plus we were running out of time]. Unfortunately, we soon heavily regretted our choice. Here’s why:
1) There was one office staff member that was really nice and she was helpful in explaining what was available, etc. There was another office staff member that was absolutely rude and you could tell she was there just to get a paycheck. I don’t even have to explain the names– as soon as you meet them, you will differentiate them quickly. There is a difference between a complex that sells you a HOME and a complex that just sells you a unit. If they were this rude while you were thinking about leasing, imagine how much worse they would become when you need maintenance or something handled in your apartment? Noooo thank you.
2) They refused to show us the exact apartment we would be moving into. For all the ‘available’ apartments… she always had a reason as to why we aren’t able to view it. So of course she showed the pristine model apartment that’s DUH going to be perfect because that’s the only unit you really give a crap about. Complete bulls**t. It’s like me rolling into a car dealership and wanting to buy a used 2010 Toyota Camry and you tell me I can’t see it until the day I can take it home a week later… and instead show me a brand spanking new 2016 Lexus IS to get a feel… umm helllllooo duh the Lexus is going to be enticing. Get outta here.
3) We agreed on an apartment that would be available on January 30^th and they called a couple days before and stated that they had to «replace the carpet and bathtub» so it wouldn’t be available until February 6^th, apparently, the people that lived there previously were supposed to move out on the 30^th and they didn’t. Wouldn’t it have been great customer service to call and offer something else? What if we had moved out of our place, had all our stuff out of storage, and were left with nowhere to go? Unacceptable.
4) Along with the application fee, there is a hefty «holding deposit» that they take at the same time that they don’t even discuss details about. Just FYI– it is NON-​REFUNDABLE… even if it is THEIR fault that you can’t move in on the day that you originally discussed. We went up the chain to speak to someone to get us that deposit back and she was JUST as rude for no reason. Why call it a deposit? That’s a freaking fee and should have been more clearly discussed.
SORRY FOR THE ESSAY, BUT IN SHORT: stay away from this place. Businesses should be aimed for their customers and these people don’t give a flying f**k about making anyone else happy or providing world class customer service. I sureeeee hope these people are never my ‘customers’. That is all I’m going to say.

Last Friday, I had done everything I could to pay the deposit to secure the apartment I was interested. The lady then called me back Wednesday saying that the apartment was no longer available because it was leased already; the tenants changed their mind last minute and kept the apartment I had paid the deposit for. The lady was nice but what happened was very shady. I was extremely disappointed and almost angry because I invested time looking for apartments and had my mind set on it. The knowledge given to me about the apartment was that it was available and back on their market and paying the deposit would secure it. I thought once the tenant has no intent of staying they have to sign a document releasing that apartment for good. I know no apartment complex is perfect but I can’t even trust in that aspect. Very Shady.

I have lived here for almost a year. I will be renewing my lease.
My experience here has been quite positive. Initially I moved here because I love the area and The Gardens of Valley Ranch is quite a value compared to similar sq footage.
The complex is very pet friendly, they recently opened a dog park. With that being said, not all tenets are responsible with their pet waste. I can say that management does address the issue, I myself incorrectly received a violation notice.
Service requests are handled in a timely manner. I really like the fact that a few days after completion they call to insure all issues were resolved to your satisfaction. Nice touch!
Of course perfection is always difficult to achieve. My electric bill is quite a bit higher than my previous apartment. I think that this is mostly due to the vaulted ceilings and large windows. My upstairs neighbor takes on a whole new level of stomping everyday. Not the complexes fault.
Overall I really enjoy living here and always find the office team friendly.

When I moved here, I knew I wanted to live in the Valley Ranch area, but compared to other apartments around these were decently priced and larger units. I feel bad for the other two reviewers because my experience has been quite a bit better. The amount of deposits, ect to move in was probably the worst part. When we came to sign our lease we were told to get there when the doors open on a Saturday but the office girl didn’t roll up until 15 minutes later and was more concerned with her cell phone than helping us. She’s not longer at that office.
All maintenance has been pretty quick to respond for the time we’ve been here. There are more ‘grounds’ type issues that would make the outside look nicer, but other than that I’d say it’s okay. Normal wear and tear on older buildings is to be expected.
Most importantly I feel safe in this community. It’s not gated, but since you can’t turn into it off of MacArthur, it feels a little more tucked in and I like that. It’s also close to everything I need Target, Java Me Up (local coffee shop), and other shopping and food.

This apartment is the worst apartment i ever lived — 100% agree. Management is trying to make money from me/​you in ALL the ways. WORST in here. NEVER RECOMMEND TO ANYBODY even if it is my enemy.

I have been living in my apartment for almost 7 months now and everything has gone wrong! When i first moved into my place they alerted me about a bed bug problem in my building but since we are paying 2.00 in addition to 740.00 rent every month it helps keep bugs out. Yesterday my toilet completely flooded and i have been having to kill spiders and little bugs all in my house. I try to keep my house as clean as possible but i have had to kill bugs from left to right in my house they even crawl on my CEILING!!! I have had to make several service requests when it comes to my place over the course of 2 months. I wanted to move in another apartment but they advise me to GET the bugs, KILL the bugs, then PUT the bugs in a bag and bring it to them in order for them to find out what it is. I have had nothing but grief in the apartment and I am not happy with my experience here.